Core plugin error on one elementor page only

This topic has 7 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: Robyn
    Robyn
    Participant
    February 13, 2023 at 17:12

    Hi there,

    I’ve recently switched themes to XStore and all was working fine, until it randomly wasn’t. I started off with the Furniture demo home page and edited that so that it could be my new home page. For some reason the page displays weirdly and throws an XStore core error.

    Please could you asses the page for me (details in PM). When I installed the theme it did so as a child theme, after browsing the support forum I’m wondering if my parent theme is outdated compared to the Core plugin?

    Please, contact administrator
    for this information.
    6 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 13, 2023 at 18:15

    Hello, Robyn,

    Please downgrade PHP version to 7.x or 8.0 and then provide us with FTP access. Contact your hosting provider to do both of these things – downgrade PHP and create an FTP account.

    Kind Regards,
    8theme team

    Avatar: Robyn
    Robyn
    Participant
    February 13, 2023 at 18:56

    Hi there,
    Thanks for such a speedy response.

    I was able to drop the site down to php 8.0 via Konsole login.
    FTP details attached.

    Please contact administrator
    for this information.
    Avatar: Robyn
    Robyn
    Participant
    February 14, 2023 at 05:40

    Topic is marked as solved but I’m still waiting for feedback and have a dead page?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    February 14, 2023 at 06:44

    Hello @Robyn,

    We have noticed that the version of PHP on your site is still 8.0. We recommend that you upgrade to version 7.4 and check back the result again: https://postimg.cc/zyQncks6.

    We also suggest that you disable all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing this, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the issue.

    If the issue persists, please keep all third-party plugins deactivated and allow us to debug your site. This will involve deactivating all third-party plugins and on-site customizations so that we can investigate the issue further.

    Please note that you should take a complete backup of your site before doing this.

    Best regards,
    8Theme’s Team

    Avatar: Robyn
    Robyn
    Participant
    February 14, 2023 at 07:41

    Hey Tony,

    I was first instructed to downgrade to 7.0 OR 8.0. All my sites and my client’s sites on the server are on PHP8 now so downgrading back to 7.0 isn’t an option.

    As noted in your screenshot, your theme does show compatibility with PHP8 which is one of the reasons I chose the X-Store theme.

    All the pages of my site work fine except for 1 – regardless of my plugins that came bundled or were previously installed by me. The first thing I did when installing the theme was assess compatibility with the current plugins I have which are essential to the order process in my online store. I was able to continue to build out my site (headers, footers, page, posts, portfiolio, all types) with no plugin or compatibility issues.

    The only problem I face now is your X-Store Core plugin throwing an error with Elementor. If I disable Core, I am able to load the page albeit missing Elementor created elements. Once Core plugin is enabled again, then the page loads poorly and in the incorrect format.

    Please trouble shoot this as you are the developer of the plugin causing compatibility issues with your own theme?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 14, 2023 at 10:57

    Hello, Robyn,

    We will do our best to help you.
    We can’t connect FTP, unfortunately – https://gyazo.com/f1426e37a36ef734b4f550aee1dd6afe Please check and provide us with the FTP host, username, password, and port.
    Waiting for your reply.

    Kind Regards,
    8theme team

  • Viewing 7 results - 1 through 7 (of 7 total)

You must be logged in to reply to this topic.Log in/Sign up

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.