Hello Cr3atorf1lm,

In order to display the Mobile Filter button, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page layout. There, you must select the Sidebar Position For Mobile as Off-Canvas and save the settings.

Please refer to the image provided at the following link for further reference: https://postimg.cc/G9B7n6qZ

Best Regards,
8Theme’s Team

Hello @Liomedia,

We would like to investigate the issue further and provide assistance. If you have already translated the strings in the Theme and WooCommerce language files, it should work. Could you please provide us with your site’s WordPress Admin URL, credentials, and FTP logins in the private content area of this topic?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @michaelmagdy,

If you would like to change your website to a right-to-left (RTL) format, you will need to change the main language of the site to any RTL language. This will automatically convert your website to the RTL version.

For translating the site, you can use the Loco Translate plugin. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/.

Please go to Loco >> Themes >> XStore and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Next, go to Loco >> Plugins >> XStore-Core and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Finally, go to Loco >> Plugins >> WooCommerce and edit the particular translation language, then click the SYNC button. After that, search and translate the words as needed.

Best regards,
8Theme’s Team

Hello George,

Thank you for sending the video and the URL of the product.

1. I have tested the product and it is functioning properly. The text is displaying correctly, as seen in this screenshot: https://postimg.cc/xqnMBmcb. It appears to be a cache issue on your end. Please try clearing your browser cache and check again.

2. We have noticed that the background color of the Off-Canvas Cart popup is showing black. Please refer to the screenshot provided for further reference: https://postimg.cc/DW5nZRPh

We thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Ms. Morbenia Morbeck,

1. To change the single post photo, please follow these steps:

a. Navigate to Dashboard > Tickets/Post > Categories > edit the “art” category.
b. Edit the specific single post and add/remove the featured image as desired.

For reference, please see the images provided:

https://postimg.cc/0MRVR4DG
https://postimg.cc/gwN21CfQ
https://postimg.cc/4KnDNjYr

2. To edit these categories, please navigate to Dashboard > Tickets/Post > Categories. There you can edit categories according to your requirements. For a better reference, please see the images provided: https://postimg.cc/ts9KxYcQ, https://postimg.cc/PL9V2xSq

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello @Cer,

1- If you would like to add a description to the top of the category page, please navigate to Dashboard > Products > Categories > edit category. There, you can add a description as per your requirements. Please refer to the provided image: https://postimg.cc/qgNWscqT

2- Unfortunately, it is not possible to display the title on the product category page without the use of an additional plugin. However, you can use the Elementor Pro plugin element, Page Title, to dynamically display the title on your site pages in your static block and customize it to your needs: https://postimg.cc/jDgXv3Y8

Best Regards,
8Theme’s Team

Hello @Bonnie,

We kindly request that you provide us with your WordPress Admin URL and credentials in the private content area of this topic.

Additionally, please provide us with the URL of the product page so that we can investigate the issue and provide assistance.

Best Regards,
8Theme’s Team

Hello Syndr0me,

We are delighted to have you as our customer. If you are satisfied with our Theme and Customer Support, we would greatly appreciate it if you could leave a 5-star rating for us on ThemeForest at the following link: http://themeforest.net/downloads. Your feedback will help us to continue to provide updates and dedicated support in the future.

Thank you for your time and we hope you have a wonderful day.

Topic closed.

Sincerely,
8Theme’s Team

Hello @atahan,

We understand that the problem may arise when too many plugins are activated on your website and the server is unable to handle the import.

Please provide us with wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area, so that we will import the demo for you on your site.

Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello @Olhangola,

The left menu section is the All Department Menu, which you can customize by going to Appearance >> Menu and adding the product categories as desired. Please refer to the screenshot provided: https://postimg.cc/y3kJGLQm

Best Regards,
8Theme’s Team

Hello, Shawn Lisk,

We apologize for the inconvenience, but the administrative login details you provided are not functioning correctly (see link: https://postimg.cc/kRCQWgVz).

You may have received a message such as “Maximum execution time of 30 seconds exceeded” or “Maximum execution time of 60 seconds exceeded”. This indicates that the process is taking too long to complete and is timing out. There are several ways to address this error.

Method 1: Edit the file wp-config.php:
Add the following line to wp-config.php:

set_time_limit(300);

Method 2: Edit the file .htaccess:
Before making any changes, please back up the .htaccess file.
Add the following line to .htaccess:

php_value max_execution_time 300

Method 3: Editing php.ini
Add the following line to php.ini:

max_execution_time = 300

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Farhad,

We would like to explain that you have created a single product using WP Bakery and have not set the margin globally as you have added the content manually. Therefore, you will need to add the margin for each product manually.

If you have created a single product using XStore’s Single Product Builder widgets, you may need to adjust the margins of each widget to suit your needs. Please refer to the image provided for further reference: https://postimg.cc/F7xc5pMt

We trust this information is helpful.

Best regards,
8Theme’s Team

Hello George,

We hope you are doing well. We would appreciate it if you could provide us with a screenshot of the issue you are experiencing and provide us with more details.

We have not been able to detect a purple background image on any part of the website. We have recorded a video for you to better understand the issue. Please watch it in its entirety at the following link: https://www.veed.io/view/9b8c259f-4f89-4973-b43f-2f501f10cffc?sharingWidget=true&panel=share

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello Roteck,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check back to your site. We have replaced the brand attribute slug, which has resolved the issue. For a better reference, please see the image provided here: https://postimg.cc/hz1rZFHp and https://postimg.cc/q6g3s90t

Best regards,
8Theme’s Team

Hello LambdaSP,

I have tested your site and it appears to be functioning correctly, as evidenced by the screenshot provided here: https://postimg.cc/2VFzH1tY. It is likely a caching issue on your end, so please try clearing your cache and checking again.

Best Regards,
8Theme’s Team