The side cart is not appearing when I add a product

This topic has 4 replies, 3 voices, and was last updated 10 months, 3 weeks ago ago by Rose Tyler

  • Avatar: Tincho
    Tincho
    Participant
    May 8, 2023 at 18:00

    The side cart is not appearing when I add a product, but it’s adding it to the cart.

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    May 9, 2023 at 05:48

    Hello @Tincho,

    We have recently conducted a review of your site and it appears to be functioning properly. When a product is added to the cart, the sidebar off-canvas automatically pops up and works correctly. We have also recorded a video for you to view at the following link: https://www.veed.io/view/7f6624c8-b17a-4abb-bcdd-69dbfe25f320?sharingWidget=true&panel=share.

    We suggest that you clear the cache of your site and browser and check back again.

    Best Regards,
    8Theme’s Team

    Avatar: Tincho
    Tincho
    Participant
    May 9, 2023 at 14:38

    The problem is in mobile. In desktop is working fine.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 9, 2023 at 14:46

    Hello @Tincho,

    Thank you for your reply.

    It is because the Cart element is not added in header content for mobile on your site.
    Here is an example – https://prnt.sc/GLrklNmQKGJp

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

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