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Viewing 30 posts - 10,081 through 10,110 (of 13,151 total)

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Tony Rodriguez

Support staff

March 18, 2023 at 06:53

Hello, @Trends Bird Limited,

We apologize, but we are only able to provide dedicated support for theme options-related issues here.

If you are interested in paid customization services, please submit a customization request to the WPKraken team at the following link: https://wpkraken.io/?ref=8theme.

Best Regards,
8Theme’s Team

#350408 Copied In reply to: Header search bar placeholder need to customize

Tony Rodriguez

Support staff

March 18, 2023 at 06:45

Hello Stelio,

Thank you for providing the login details for your site. I have logged in and the issue persists even when logged in. Please refer to the screenshot at the following link: https://postimg.cc/c6hL6Vnd

In order to resolve the issue, I have assigned a custom class to the section on the cart page, as shown in the screenshot at the following link: https://postimg.cc/47BRNRFM.

I have also set the custom CSS to fix the issue, as shown in the screenshot at the following link: https://postimg.cc/cKxD1tyx.

The resulting screenshot can be found at the following link: https://postimg.cc/Lh1Vp3Yk.

Best Regards,
8Theme’s Team

#350407 Copied In reply to: Problem with the layout of the shopping cart page
Tony Rodriguez

Support staff

March 18, 2023 at 06:15
Hello, @robert,

The SubstituteMaxLineLength value is typically used in the Exim mail server configuration rather than the WHM (Web Host Manager) interface.

To modify the SubstituteMaxLineLength value in Exim, you can follow these steps:

1. Login to your server via SSH as the root user.

2. Open the Exim configuration file using a text editor such as vi or nano. The location of the file may vary depending on your server setup, but it is usually located at /etc/exim.conf or /etc/exim/exim.conf.

3. Search for the line that begins with “substitutes” or “substitute” in the configuration file.

4. If the line does not exist, add it to the configuration file.

5. Add the “max_linelength” parameter to the substitutes configuration line, as shown below:

substitutes: driver = plaintext max_linelength = 5000

6. Save the changes to the configuration file and exit the text editor.

7. Restart the Exim service to apply the changes. You can do this by running the following command:

service exim restart

After completing these steps, the SubstituteMaxLineLength value should be set to the value you specified in the Exim configuration file.

Alternatively, please try to reach out to your hosting provider for further assistance on this matter.

Kind Regards,
8Themes Team.
#350406 Copied In reply to: Theme builder/editor 500 error instantly
Tony Rodriguez

Support staff

March 18, 2023 at 06:09

Hello Krzysztof,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. The issue was due to your license; we reset it and used your original license, which resolved the issue. Please refer to the screenshots below.

https://postimg.cc/SnVkZ8mC

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#350405 Copied In reply to: New Patcher -> Error: unathorized access

Tony Rodriguez

Support staff

March 18, 2023 at 05:55

Hello @Oton,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm.

Best Regards,
8Theme’s Team

#350404 Copied In reply to: Front page shows different than when loged in

Tony Rodriguez

Support staff

March 18, 2023 at 05:43

Hello, An Boi,

Thank you for purchasing our theme and for reaching out to our support center.

We recommend that you navigate to Theme Options > Speed Optimization > Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources, set them to Off and save settings and check back to your site after clearing the browser cache.

In order for us to further investigate the issue on your site and provide assistance, please provide your website’s WordPress Admin URL and credentials in the private content area of this topic.

WP Admin URL:
WP Admin Username:
WP Admin Password:

If you have any additional questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

Best Regards,
8Theme’s Team

#350403 Copied In reply to: The modification not showing on the frontend

Tony Rodriguez

Support staff

March 18, 2023 at 05:41

Hello @ProdbyDaan,

Do you want the text to have more space or line-height? If so, we can try to set it using some custom CSS code.

Your site is currently in maintenance mode. Please provide the WordPress admin URL and credentials in the private content area of this topic, so that we can investigate further.

Best Regards,
8Theme’s Team

#350402 Copied In reply to: Customize checkout & invoice? All looks compressed.

Tony Rodriguez

Support staff

March 18, 2023 at 05:26

Hello @syndr0me,

Thank you for selecting XStore as your WooCommerce WordPress theme.

The categories in the mobile menu are sourced from the product > categories section. You can reorder the categories there and the changes will be reflected in both the mobile and desktop versions. Please follow the steps below.

1. You can rearrange the product categories in the sidebar by going to Appearance > Widgets in your WordPress dashboard. Please refer to the screenshots provided for further assistance.

http://prntscr.com/tpy9a7
http://prntscr.com/tpy9ux

2. You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

We hope this information is useful.

Best Regards,
8Theme’s Team

#350400 Copied In reply to: Can I reorder categories in mobile menu?

Tony Rodriguez

Support staff

March 17, 2023 at 09:35

Hello @PR,

Thank you for your inquiry. At this time, you are able to add a maximum of five HTML blocks. If you require more than this, please explain the architecture of your project that necessitates additional blocks. It may be more efficient to create one static block with a variety of content and select it in one of the HTML blocks, rather than creating multiple HTML blocks with different content.

If you would like to submit a request for additional HTML blocks, please do so here: https://www.8theme.com/taskboard/.

We appreciate your interest in 8Theme and look forward to hearing from you.

Best regards,
8Theme’s Team

#350338 Copied In reply to: How to add more custom html blocks on single page product builders

Tony Rodriguez

Support staff

March 17, 2023 at 09:22

Hello @ramvidal,

We regret to inform you that it is not possible to add an additional button with an “add to cart” feature on the shop page or home page. There is no such style or feature available.

If you would like to submit a request for our development team to review, please visit https://www.8theme.com/taskboard/.

Best Regards,
8Theme’s Team

#350336 Copied In reply to: Can i put buy now ticket in the grid with numeric buttons

Tony Rodriguez

Support staff

March 17, 2023 at 09:10

Hello @PR,

We have noticed that the add to cart button is now appearing larger/stretched on the website you provided. We have included a screenshot of it in the private content area of this reply for your reference. Please feel free to adjust the size as needed.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#350334 Copied In reply to: Add to cart button suddenly became smaller

Tony Rodriguez

Support staff

March 17, 2023 at 08:59

Hello, @PR,

Thank you for your inquiry. Regarding the WordPress permalinks, you can check the settings by going to the Dashboard >> Settings >> Permalinks.

In the “Product Permalinks” section, you can select the option “Shop base with the category” and clear your browser cache to see the changes.

For a better reference, please refer to the image provided at the following link: https://postimg.cc/4Y45VJCx.

Alternatively, you can look for an SEO plugin that provides the functionality to change the URL as per your requirements. We recommend the Yoast SEO plugin.

We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#350330 Copied In reply to: How to add specific product attribution on slug?

Tony Rodriguez

Support staff

March 17, 2023 at 08:39

Hello, George,

We apologize for the inconvenience, but the admin login details you provided are not valid. Please refer to the image provided here: https://postimg.cc/bDLmtKZn for a better understanding of the issue.

In order to help you resolve this issue, we kindly ask that you provide us with valid wp-admin access, as well as a screenshot of the issue. Alternatively, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

We look forward to helping you resolve this issue.

Best Regards,
8Theme’s Team

#350326 Copied In reply to: Update website dont work for me for 2 days ago

Tony Rodriguez

Support staff

March 17, 2023 at 08:30

Hello @ramvidal,

Unfortunately, the feature you are looking for is not available in the theme and would require customization.

In some cases, additional customization may be necessary and is outside the scope of our basic support. If you would like to pursue paid customization services, please submit a customization request to the WPKraken team at https://wpkraken.io/?ref=8theme.

Alternatively, you can submit a request here https://www.8theme.com/taskboard/ for our development team to review.

Best Regards,
8Theme’s Team

#350325 Copied In reply to: Can i put buy now ticket in the grid with numeric buttons

Tony Rodriguez

Support staff

March 17, 2023 at 08:29

Hello @PR,

We apologize for any inconvenience this may cause, but you will need to adjust the Minimum Width (Px) setting under XStore > Theme Options > Woocommerce (Shop) > Single product Builder > Add to Cart & quantity. For your reference, please see the attached image: https://postimg.cc/s18QKTCC

If the issue persists, we suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, we kindly ask that you deactivate all third-party plugins on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

#350324 Copied In reply to: Add to cart button suddenly became smaller

Tony Rodriguez

Support staff

March 17, 2023 at 06:55

Hello, @eternity,

Thank you for taking the time to share your positive experience with our assistance. We are thrilled to hear that our solution was able to help you resolve the issue you were facing.

At 8Themes, our top priority is to provide the best possible service and support to our customers, and we are delighted to know that we met your expectations.

If you need any further assistance in the future, please do not hesitate to reach out to us. We are always here to help and look forward to serving you again.

This topic is Closed now.

Best Regards,
8Themes Team.

#350317 Copied In reply to: theme　”Jewellery Niche Market” 　Blog Eye-Catching Images
Tony Rodriguez

Support staff

March 17, 2023 at 06:43
Hello Eternity,

Please try using the following CSS code in XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache. This should resolve your issue.

.single-post .wp-picture img { width: auto !important; }

Best Regards,
8Theme’s Team
#350315 Copied In reply to: theme　”Jewellery Niche Market” 　Blog Eye-Catching Images
Tony Rodriguez

Support staff

March 17, 2023 at 06:30

Hello @Stelio,

It appears that you have created the Cart page using the Elementor page builder and have set a custom max-width, which is causing the issue on your site. Please refer to the screenshots provided at the following links: https://postimg.cc/2LvxJkRW & https://postimg.cc/LqbB8Ymf

To resolve the issue, you will need to find and remove the max width by editing the column of the Elementor on that page.

Alternatively, if you would like us to investigate further, please provide your site’s WP Admin URL and credentials in the private content area of this topic.

Best Regards,
8Theme’s Team

#350313 Copied In reply to: Problem with the layout of the shopping cart page

Tony Rodriguez

Support staff

March 17, 2023 at 06:18

Hello Stelio,

Which button text are you referring to? Could you please provide a screenshot of the button and the URL of the page containing the button so that I can better understand the issue and provide assistance accordingly?

Best Regards,
8Theme’s Team

#350312 Copied In reply to: Header Ajax Search font size and text customization

Tony Rodriguez

Support staff

March 17, 2023 at 06:16

Hello, @Vlad ,

Thank you for selecting XStore as your WooCommerce WordPress theme.

To remove the wishlist icon from the Products Carousel on the main/home page, simply edit the home page with Elementor > edit the Product Carousel element > Content > Hover Effects > Show Wishlist Button > Turn OFF and save the settings. For a better reference, please see the image provided: https://postimg.cc/w39Q2p3S

If you are using the built-in wishlist functionality, please navigate to XStore > Theme Options > Woocommerce (Shop) > Built-in Wishlist > Enable Built-In Wishlist > Turn OFF and save settings. For a better reference, please see the image provided: https://postimg.cc/PC0BvxfG

If you are using a wishlist plugin on your site, we recommend that you delete the plugin as this will also remove the wishlist icons.

We thank you for your understanding.

Best Regards,
8Theme’s Team

#350311 Copied In reply to: how to disable wishlist icon from products on maine page

Tony Rodriguez

Support staff

March 17, 2023 at 06:00

Hello Pierre,

Thank you for providing the screenshot. In order to resolve your issue, we have created a video tutorial on our test site. Please watch it in its entirety and follow the steps outlined in the video: https://www.veed.io/view/6b61be29-5c74-4dc0-9f4f-07a6b10a7470?sharingWidget=true&panel=share

We hope this helps.

Best regards,
8Theme’s Team

#350310 Copied In reply to: How to change link color on article posts

Tony Rodriguez

Support staff

March 17, 2023 at 05:49

Hello @Admin,

We are pleased to inform you that your issue has been resolved. The product images gallery and tabs content is now displaying and functioning properly. Please refer to the screenshots provided below:

https://postimg.cc/3k8hrzcm
https://postimg.cc/z3TYCJmT

We have determined that the issue was caused by a third-party plugin conflict. We have deactivated all third-party plugins on your site, which has resolved the issue.

We recommend that you activate the third-party plugins one by one and identify which one is causing the conflict. If necessary, please contact the plugin support for further assistance and a fix.

Best Regards,
8Theme’s Team

#350309 Copied In reply to: I need help, tabs does not appear on my website

Tony Rodriguez

Support staff

March 17, 2023 at 05:28

Hello @TY King,

Theme Options > WooCommerce (Shop) provides general options to style your Shop page, however, it is not possible to exactly replicate all the styles and colors of the book store Shop page to your site, as you have already imported the other demo on your site, which has set the default coloring under Theme Options.

If you wish to achieve the same look, we suggest you to install a fresh WordPress on localhost and install the theme on it. Then, import the bookstore demo and check and copy each style from localhost to your live site for your Shop page.

Alternatively, you can reset your WordPress and then import the fresh new Book Store demo on your site. This will import the same Shop page on your live site, and then you can use Xstore Studio to import other demo home page on your site as per your requirements: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

Best Regards,
8Theme’s Team

#350308 Copied In reply to: I’m trying to edit the shop page exactly like the one in your demo.

Tony Rodriguez

Support staff

March 17, 2023 at 05:21

Hello @PR,

In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Single product Builder > Add to Cart & quantity > Stretch Add To Cart Button > Turn ON and save settings.

For a better reference, please see the image provided at the following link: https://postimg.cc/2qQsNGz3

We hope this helps.

Best Regards,
8Theme’s Team

#350307 Copied In reply to: Add to cart button suddenly became smaller

Tony Rodriguez

Support staff

March 17, 2023 at 05:20

Hello Farid,

Thank you for purchasing our theme and for reaching out to our support center.

In order to investigate the issue further and provide assistance, we would be grateful if you could share screenshots of the links you are referring to.

Additionally, if you could provide us with your WordPress Admin URL and credentials in the private content area of this topic, that would be helpful.

You can upload the screenshots to https://postimages.org/ and paste the links here.

We look forward to hearing from you.

Best Regards,
8Theme’s Team

#350306 Copied In reply to: Bottom Menu’s Background shall turn from transparent to white color, while moving mouse over it

Tony Rodriguez

Support staff

March 17, 2023 at 05:17

Hello @steve.li.vt,

Thank you for providing us with the video of your issue. We have tested your site on a browser width of 1639px and it is working perfectly for us with no issues. We have captured a detailed video for you, which you can view here: https://www.veed.io/view/b223a911-1689-4e73-bdfb-458447486e8b?sharingWidget=true&panel=share

It appears that this is a cache issue on your end, so please try clearing the cache and checking again.

Additionally, we have the “Disable Old Browser Support” option in our theme under XStore >> Theme Options >> Speed Optimization, which you can try using.

Best Regards,
8Theme’s Team

#350305 Copied In reply to: Last thumbnail has to click twice to active

Tony Rodriguez

Support staff

March 17, 2023 at 05:08

Hello @pierre,

We would appreciate it if you could provide us with the page on which you are experiencing this issue. Additionally, if possible, please share your WordPress Admin URL and credentials with us via the private content area of this topic. This will allow us to further investigate the issue on your site and provide assistance.

Best Regards,
8Theme’s Team

#350304 Copied In reply to: How to translate date format in french ?

Tony Rodriguez

Support staff

March 17, 2023 at 05:00

Hello Sean,

One possible reason for the issue could be that the CDN is caching outdated content, which may cause conflicts with the updated content on your website. In this case, you can try clearing the cache on your CDN to ensure that it’s serving the latest version of your website.

Another possibility is that the CDN is not properly configured or optimized for your website. You can reach out to your CDN provider’s support team for assistance in optimizing your CDN configuration.

Additionally, it’s important to ensure that your website is properly optimized for speed and performance, including optimizing images, minimizing code, and reducing the number of external requests. By doing so, you can ensure that your website remains fast and accessible, regardless of whether you’re using a CDN or not.

Best Regards,
8Themes Team.

#350303 Copied In reply to: Homepage slides section loading very slow

Tony Rodriguez

Support staff

March 16, 2023 at 09:45

Hello, @PR,

To enable product reviews on your website, please follow these steps:

1. In the WooCommerce settings, navigate to the “Products” tab and click “General”. Make sure that “Enable reviews” is checked (see image for reference: https://postimg.cc/5HrQ4BmM ).

2. To add a reviews tab to your product pages, navigate to Xstore > Theme Options > Woocommerce (Shop) > Single Product Builder > Tabs > Elements. This tab will display all of the reviews and ratings that have been left for that product (see image for reference: https://postimg.cc/ns12LwPQ

3. XStore also has a feature called “Customer Reviews” that allows you to display image reviews on your site. For more information, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/learn-how-to-set-up-the-photo-reviews-feature-in-the-booster-sales-section-of-xstore/.

We hope this information is helpful.

Best Regards,
8Theme’s Team

#350207 Copied In reply to: Reviews – best ways to show them on a page
Tony Rodriguez

Support staff

March 16, 2023 at 09:03
Hello Laskowidz,

In order to resolve your issue, we recommend that you copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site. This should resolve your issue:

.etheme-sticky-cart.etheme-sticky-panel.flex.align-items-center.container-width-inherit .wc-price-history.prior-price.lowest { display: none !important; }

We hope this helps.

Best Regards,
8Theme’s Team
#350202 Copied In reply to: how to disable the display of an additional plugin in the bottom bar?
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Viewing 10,110 results - 10,081 through 10,110 (of 13,151 total)

Viewing 30 posts - 10,081 through 10,110 (of 13,151 total)

← 1 2 3 … 336 337 338 … 437 438 439 →

Forum Replies Created

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