Update website dont work for me for 2 days ago

This topic has 10 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Rose Tyler

  • Avatar: George
    George
    Participant
    March 16, 2023 at 07:50

    Hey, when i try to eddit something on the site ( Size of the text or Categori, picture ) i pres the update buton but nothing change

    What i can do? I cleared the cache etc…

    the web site decotapet.ro

    Thx

    9 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 16, 2023 at 08:17

    Hello, @George,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Also please provide us the small video clip of your issue as well for our better understanding.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: George
    George
    Participant
    March 17, 2023 at 08:05

    I will send u the log on. Thx

    I clear all the cache etc.. dont work

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 17, 2023 at 08:39

    Hello, George,

    We apologize for the inconvenience, but the admin login details you provided are not valid. Please refer to the image provided here: https://postimg.cc/bDLmtKZn for a better understanding of the issue.

    In order to help you resolve this issue, we kindly ask that you provide us with valid wp-admin access, as well as a screenshot of the issue. Alternatively, you can create a new user account with an administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

    We look forward to helping you resolve this issue.

    Best Regards,
    8Theme’s Team

    Avatar: George
    George
    Participant
    March 17, 2023 at 10:00

    Help pls

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 17, 2023 at 11:23

    Hello, George,

    1/ We can’t access your Dashboard still – https://prnt.sc/gi-y8cSfNg3k Please check.

    2/ Thank you for the video. As we can see, you are using WPbakery, so please deactivate the Elementor plugin. If you are using a cache plugin, server cache, or CDN, temporarily disable them also. Go to Theme options > Speed Optimization > Remove Query Strings From Theme Static Resources > Off. When you edit Text element content, do this via the Text tab – https://prnt.sc/LXbujpTaz1BY
    When you open the editor > element settings > Text tab at the first time, it can be empty, so close the settings https://prnt.sc/mckdxFre21Jm and open them one more time.
    After doing this, clear the cache of the browser and check if changes can be visible.
    Let us know the results.

    Kind Regards,
    8theme team

    Avatar: George
    George
    Participant
    March 17, 2023 at 11:24

    I w8 your help becose the person from wher i have hosting tells me its a problem with the theme ….

    Avatar: George
    George
    Participant
    March 17, 2023 at 11:25

    HELP

    Please contact administrator
    for this information.
    Avatar: George
    George
    Participant
    March 17, 2023 at 11:33

    And how i can make the site work fast? On the hosting its not a problem with the speed but the side open very hard.. please help me with this

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 17, 2023 at 11:50

    Hello, George,

    1/ Thank you for the reply. We’ve edited the text, please check – https://prnt.sc/fHYYyJ1zMX5b > https://prnt.sc/ctFNwWmh_4L8

    2/ Please read this article – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

    Kind Regards,
    8theme team

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