Hello,

Thank you for choosing XStore as your WooCommerce WordPress theme.

To change the color of the filter icon on mobile, please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache:

@media only screen and (max-width: 767px){
.woocommerce-shop .et-toggle-mob-sidebars-inner{
color: #ff2020 !important;
}
}

You can adjust/change the color code value in the code as needed.

Best Regards,
8Theme’s Team.

Hello Dionizio Find,

Please refer to our theme documentation here: https://www.8theme.com/documentation/docs/xstore-size-guide-on-product-page/ for instructions on how to proceed.

We have also prepared a video tutorial on our test site for your reference.
https://www.veed.io/view/af01e837-ae60-4310-858a-d7788b50310c?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

Hello ajzafar,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have reset the menu options settings to their default and your issue has been resolved. Please refer to the attached image for further reference. https://postimg.cc/JySY4zt4 and https://postimg.cc/6T8RffHS

Best Regards,
8Theme’s Team

Hello XStore | Multipurpose WooCommerce Theme,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have successfully installed the latest version of the XStore theme and core plugin on your site. You can now import the demo of your choice onto your site.

If you encounter any issues, please let us know which demo you would like to import and we will be happy to assist you with the import.

Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello, @Steven Tay,

1. Here are some general troubleshooting steps you can try to ensure that you receive the password reset email successfully:

a. Check your spam or junk folder: Sometimes, password reset emails can get filtered into the spam or junk folder. Check these folders to see if the email is there.

b. Whitelist the email sender: If the password reset email is consistently getting filtered into the spam or junk folder, you may need to whitelist the email sender. This means adding the email address of the WordPress site to your email contact list or safe senders list.

c. Contact your email provider: If the password reset email is not in your spam or junk folder and you are not receiving it, there may be an issue with your email provider. Contact them to see if there are any email filters or blocks that may be preventing the password reset email from coming through.

d. Verify the email address on your WordPress account: Make sure that the email address associated with your WordPress account is correct and up-to-date. If it is not, update it and try to resend the password reset email.

2. The “Activity” tab is a feature of Jetpack, a plugin that provides various tools and features for WordPress websites. If you have Jetpack installed and activated on your WordPress site, you should be able to find the “Activity” tab in the WordPress Dashboard.

Here are the steps to locate the “Activity” tab in WordPress:

a. Log in to your WordPress Dashboard.
b. Look for the “Jetpack” menu item in the left-hand menu.
c. Hover over “Jetpack” to reveal a dropdown menu.
d. Click on “Dashboard” in the dropdown menu.

This will take you to the Jetpack dashboard. Look for the “Activity” tab in the navigation menu at the top of the page.

If you do not see the “Activity” tab, it is possible that your version of Jetpack does not include this feature. Alternatively, it may be that you have not connected Jetpack to your WordPress.com account, which is required to access some Jetpack features.

If you are still having trouble locating the “Activity” tab, you can try reaching out to Jetpack support for further assistance.

3. Could you please check it by activating the default WordPress Theme like Twenty Twenty Three, just to make sure that the issue is with our theme or not? If the issue persists with the default WordPress theme as well then we suggest you reach our to WooCommerce support for further assistance on this issue as it is the default functionality of the WooCommerce: https://woocommerce.com/document/configuring-woocommerce-settings/#email-settings

Best Regards,
8Theme’s Team

Hello Despoina,

1) We have checked your site and found that there is no issue in customizer mode and the progress bar appears on the front end. This is likely due to a caching issue on your site.

We recommend that you contact your service provider and ask them to flush your server cache completely, temporarily disable any CDN caching or cache plugins, and clear the browser cache. Then, please check again.

If the changes you have made in the Customizer are not visible on the front page, it is likely a result of a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We have created a video for you on your site for reference. Please watch it in its entirety under the private content section.
https://www.veed.io/view/170b05b3-c87b-41ec-a991-60682bd7060f?sharingWidget=true&panel=share

2) We have resolved your issue. Please clear your browser cache and revisit your site. Additionally, we have disabled the Advanced Product Stock feature under XStore > Theme Options > Woocommerce (Shop) > Shop Element. Please refer to the attached image for further reference. https://postimg.cc/zbqtqvb2

Best Regards,
8Theme’s Team

Hello,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello Webpat,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm the changes. We have updated the latest version of the Elementor plugin, which has resolved your issue.

We have also created a video for you on your site. Please watch it in its entirety for better reference. The video link can be found in the private content area.

We thank you for your patience and understanding.

Best Regards,
8Theme’s Team

Hello, @deneme,

Both Elementor and Bakery are great page builders that can help you create a fast and high-performing mobile website. Ultimately, the choice between the two will depend on your personal preference and the specific features you need.

If you are looking for a powerful and flexible page builder that allows for extensive customization, then Elementor may be the better option. It comes with a wide range of widgets and features that can help you create a truly unique mobile website.

On the other hand, if you prefer a more streamlined and simplified page builder, then Bakery may be a better choice. It is known for its intuitive drag-and-drop interface and easy-to-use design tools.

We have a variety of demos with both page builders, which you can check and choose any one from here: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.179696935.2094196363.1679989575-377466552.1645421620

To choose the best template for your needs, consider the design elements, layout, and features that are important to you.

Remember that while having a fast and high-performing website is important, it is not the only factor to consider when choosing a page builder or template. Make sure to also prioritize user experience, accessibility, and overall design aesthetic to create a website that is both functional and visually appealing.

Best Regards,
8Theme’s Team

Hello Sadikul Islam,

Thank you for using our theme and for contacting us.

We have conducted an inspection of your site and have found no issues. The product added notification as off canvas is functioning properly. It is likely a cache issue on your end; please try clearing your browser cache and check again.

We have recorded a video for your reference, which can be found in the private content area.

We wish you the best,

8Theme’s Team

Hello MAHDAR,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have created a video for you on our test site in order to help you resolve your issue. Please watch the video in its entirety and follow the steps shown. https://www.veed.io/view/a4069e5e-39ea-4742-a052-2a1843c8578a?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Wade Yang,

We invite you to download the latest version of Revolution Sliders (6.6.12) from the following page: https://www.8theme.com/downloads/. After unzipping the package, please go to Dashboard > XStore > Plugins Installer > install and activate the Slider revolution plugin.

Please note that Revolution Slider authors only allow the use of Premium features for those who purchase an individual license. Therefore, if you wish to use Revolution Slider add-ons or the Template Library, you will need to purchase a license.

You can find some free templates here: https://www.8theme.com/downloads. Premium templates will only be available after plugin registration.

We thank you for your interest and look forward to hearing from you.

Best Regards,
8Theme’s Team

Hello Zeal Evince,

We have conducted a test of your website on GTMetrix and the result was a C with 65%. The URL of the report is provided below:

https://gtmetrix.com/reports/zealevince.com/N3ZPMe71/

Based on the GTmetrix report, there are several issues that could be addressed to improve the speed of your website. Here are some suggestions:

1. Optimize images: Your report shows that there are several images on your website that are not optimized. Large image files can slow down your website’s load time, so it’s important to compress them. You can use an image optimization tool to compress your images without sacrificing quality.

2. Leverage browser caching: Your report suggests that your website could benefit from leveraging browser caching. This means that you can instruct the browser to store certain files on the user’s computer so that they don’t have to be downloaded every time someone visits your website. This can significantly speed up your website.

3. Minimize HTTP requests: Your report shows that your website is making too many HTTP requests. This means that the browser has to make multiple requests to the server to load all the necessary resources, which can slow down your website. To reduce the number of HTTP requests, you can combine multiple files into a single file or use a content delivery network (CDN) to serve static files.

4. Reduce server response time: Your report suggests that your website’s server response time could be improved. This means that the time it takes for the server to respond to a request from the browser is too long. To reduce server response time, you can optimize your server’s configuration or switch to a faster hosting provider.

5. Enable compression: Your report suggests that your website could benefit from enabling compression. Compression reduces the size of files before they are sent over the network, which can significantly reduce the amount of time it takes for your website to load. You can enable compression by using Gzip or another compression tool.

By addressing these issues, you can significantly improve the speed of your website and achieve a GTmetrix score of 90 or higher.

We wish you the best of luck.

Sincerely,
8Theme’s Team

Hello Ritik Kumar,

Thank you for providing the login details. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to confirm. For further reference, please refer to the images provided.

https://postimg.cc/bG7ZrwpR ,
https://postimg.cc/VrF0hcPB ,
https://postimg.cc/K4qDctC7 ,
https://postimg.cc/75xHBTYc

Best regards,
8Theme’s Team

Hello @Lionel,

Thank you for purchasing our theme and for reaching out to our support center.

It appears that this issue is related to the XStore AMP plugin. Are you planning to use the AMP version? If not, we recommend that you keep the XStore AMP plugin disabled.

To do this, please go to Dashboard > Plugin > XSotre AMP > Deactivate and then clear your browser cache.

Best Regards,
8Theme’s Team