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I was working on a theme and the colors got disturbed. Now i am trying to start from the beginning

This topic has 7 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

XStore | Multipurpose WooCommerce Theme

Participant

March 30, 2023 at 22:49

Hey
I tried to contact you earlier as well
The colors in my theme are disturbed
changing one color disturbs the color of other texts so I decided to start again on another domain
in order to see if I have done anything wrong mistakenly
But now the problem that I have been facing is that I can’t import the required demo until I update the theme
and when I am trying to update the theme I am getting this error
“An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

#351799 Copied Theme version: WooCommerce version: Version 7.5.1

6 Answers

Tony Rodriguez

Support staff

March 31, 2023 at 08:53

Hello XStore | Multipurpose WooCommerce Theme,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please follow next steps:
– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the theme after that and you should not face any issue.

Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update

Best Regards,
8Theme’s Team

#351844 Copied

XStore | Multipurpose WooCommerce Theme

Participant

March 31, 2023 at 16:10

I tried to unregister and register again
then I updated the theme version
I am facing the same problem
When I try to extract the theme zip for ftp procedure there is nothing with the name “XStore_Theme_v.x.x.zip” inside that folder

#351898 Copied

Tony Rodriguez

Support staff

April 1, 2023 at 08:27

Hello,

In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#351940 Copied

XStore | Multipurpose WooCommerce Theme

Participant

April 1, 2023 at 11:25

check private content area

Please contact administrator
for this information.

#351952 Copied

XStore | Multipurpose WooCommerce Theme

Participant

April 2, 2023 at 21:21

private content area

Please contact administrator
for this information.

#352024 Copied

Tony Rodriguez

Support staff

April 3, 2023 at 07:50

Hello XStore | Multipurpose WooCommerce Theme,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have successfully installed the latest version of the XStore theme and core plugin on your site. You can now import the demo of your choice onto your site.

If you encounter any issues, please let us know which demo you would like to import and we will be happy to assist you with the import.

Do you prefer WPBakery or Elementor?

We look forward to hearing from you.

Best Regards,
8Theme’s Team

#352033 Copied
Tagged: colors, customization, design, starting, themes, woocommerce, wordpress
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