I was working on a theme and the colors got disturbed. Now i am trying to start from the beginning

This topic has 7 replies, 2 voices, and was last updated 1 years, 6 months ago ago by Tony Rodriguez

  • Avatar: XStore | Multipurpose WooCommerce Theme
    XStore | Multipurpose WooCommerce Theme
    Participant
    March 30, 2023 at 22:49

    Hey
    I tried to contact you earlier as well
    The colors in my theme are disturbed
    changing one color disturbs the color of other texts so I decided to start again on another domain
    in order to see if I have done anything wrong mistakenly
    But now the problem that I have been facing is that I can’t import the required demo until I update the theme
    and when I am trying to update the theme I am getting this error
    “An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”

    6 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 31, 2023 at 08:53

    Hello XStore | Multipurpose WooCommerce Theme,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please follow next steps:
    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

    You may try to update the theme after that and you should not face any issue.

    Or do the update manually via ftp – https://xstore.helpscoutdocs.com/article/63-theme-update

    Best Regards,
    8Theme’s Team

    Avatar: XStore | Multipurpose WooCommerce Theme
    XStore | Multipurpose WooCommerce Theme
    Participant
    March 31, 2023 at 16:10

    I tried to unregister and register again
    then I updated the theme version
    I am facing the same problem
    When I try to extract the theme zip for ftp procedure there is nothing with the name “XStore_Theme_v.x.x.zip” inside that folder

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 1, 2023 at 08:27

    Hello,

    In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:

    – Create an account via Dashboard (Users > Add new) with an administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    Avatar: XStore | Multipurpose WooCommerce Theme
    XStore | Multipurpose WooCommerce Theme
    Participant
    April 1, 2023 at 11:25

    check private content area

    Please contact administrator
    for this information.
    Avatar: XStore | Multipurpose WooCommerce Theme
    XStore | Multipurpose WooCommerce Theme
    Participant
    April 2, 2023 at 21:21

    private content area

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 3, 2023 at 07:50

    Hello XStore | Multipurpose WooCommerce Theme,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have successfully installed the latest version of the XStore theme and core plugin on your site. You can now import the demo of your choice onto your site.

    If you encounter any issues, please let us know which demo you would like to import and we will be happy to assist you with the import.

    Do you prefer WPBakery or Elementor?

    We look forward to hearing from you.

    Best Regards,
    8Theme’s Team

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