Hello @Nikka79,

We understand that you are having an issue with the translation files being in the wrong folder, which causes them to be overridden each time you update the theme. We suggest that you keep the translated files in the wp-content/languages/themes/ folder so that they will not be lost when you update the theme.

For further information, please refer to the following articles and threads:

https://localise.biz/wordpress/plugin/faqs/files-deleted
https://localise.biz/wordpress/plugin/manual/msginit#locations
https://wordpress.org/support/topic/translation-got-lost-when-updating-the-theme/

Best Regards,
8Theme’s Team

Hello @Imagine This,

We are delighted to have you here. If you are willing, we would greatly appreciate it if you could leave a 5-star rating for our Theme and Customer and Technical Support on ThemeForest at the following link: http://themeforest.net/downloads. Doing so would help us to release more updates and provide dedicated support in the future. Your support would be greatly appreciated.

Thank you for reaching out to us. Have a wonderful day!

This topic is now closed.

Best Regards,
8Theme’s Team

Hello ash,

We have recorded a video to help you add a newsletter. Please watch it in its entirety and follow the steps shown in the private content area.

Additionally, you can read our theme documentation to learn how to import sections and pages from other demos of our theme without importing a complete demo. You can find the documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/.

We hope this resolves your issue.

Best Regards,
8Theme’s Team

Hello, @kioto,

1) In order to resolve your issue, please edit the shop page and select Breadcrumbs styles as “Left Inline” and publish it. After that, please clear the browser cache and check back to your site. For a better reference, please see the image provided at the following link: https://postimg.cc/mtfNYC18

2) We have created a video to help you modify/translate the WooCommerce status bar. Please watch the video in its entirety and follow the steps shown here: https://www.veed.io/view/67e1eb73-f3ff-4007-befb-79b086202ad0?sharingWidget=true&panel=share

3) In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

.woocommerce-cart .woocommerce-cart-form .actions.clearfix .coupon {
display: none !important;
}

4) It appears that there is a conflict between the Elementor Pro plugin and WooCommerce. For further reference, please read this topic: https://www.8theme.com/topic/mini-cart-doesnt-show-that-the-product-has-been-added/#post-352496

5) Would you like to proceed with the purchase process that appears when adding a product to the cart in a popup?

6) It seems like the address fields are not properly filled or selected during the checkout process, which is resulting in undefined values. To fix this, you should follow the below steps:

a) Check if you have filled all the required fields correctly, such as name, address, city, state/province, and postal code.

b) Make sure you have selected the correct country from the dropdown menu.

c) If you are using an auto-fill feature in your browser, ensure that the correct information is being filled in the fields.

d) If you are still unable to fix the issue, try refreshing the page or clearing your browser’s cache and cookies.
By following these steps, you should be able to fix the issue and complete your checkout process successfully with a valid shipping address.

If the problem persists, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello BubbaDan,

Thank you for providing the login details. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site.

Additionally, we have removed the empty widget from the shop sidebar area, which can be found under Appearance > Widgets. For your reference, please see the images provided at the following links: https://postimg.cc/Jt812wzN and https://postimg.cc/BLqV2CJK.

Best Regards,
8Theme’s Team

Hello, @Namaste,

It’s great to hear that the issue got resolved after the recent updates to WordPress, Woocommerce, and XStore!

Let me know if you need any further assistance or have any other questions.

Best Regards,
8Theme’s Team

Hello @memchev,

We are always here to help you and we would appreciate it if you could create a new topic for each issue to ensure that we can provide you with the best possible service.

If you are satisfied with our Theme and Customer and Technical Support, we would be grateful if you could leave us a 5-star rating on ThemeForest at the following link: http://themeforest.net/downloads. This would help us to continue to provide updates and dedicated support in the future.

Thank you for contacting us. We hope you have a great day.

Best Regards,
8Theme’s Team

Hello seb,

Thank you so much for purchasing our theme and contacting our support center.

We see that you changed the logo. https://postimg.cc/5XJ4DZgd

To change the Sticky header logo, please navigate to Xstore > Theme options > Header Builder > Header sticky > Custom Sticky Logo > Select image as per your requirement. For reference, please see the image provided: https://postimg.cc/zL0GC0nm

If the issue still persist, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team.

Hello ash,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1) We are pleased to inform you that you can enable or disable your Newsletter popup by navigating to Dashboard > XStore > Theme Options > Header Builder > add Newsletter widget.

To help you with the process, we have created a video which can be viewed here: https://www.veed.io/view/c0ef2233-730c-47c4-a89a-b65e1dca719f?sharingWidget=true&panel=share.

Please watch it in its entirety and follow the steps shown.

Additionally, please note that this popup is created using Static Block, so you can edit Static Block content from Static Blocks > edit newsletter block as per your requirements.

2) To edit the header banner, please navigate to Dashboard > Static Blocks > edit the Header promo banner block as per your requirements. For a better reference, please see the image provided at the following link: https://postimg.cc/nj159xbk.

To add a Header banner, please navigate to Dashboard > Appearance > Widgets > Header banner > add 8theme static block widget. For a better reference, please see the image provided at the following link: https://postimg.cc/r04zChFz.

We appreciate your business and look forward to assisting you further.

Best Regards,
8Theme’s Team

Hello, @Trends Bird Limited,

Our theme provides three styles of the checkout page, which you can set by using the Advance Cart/Checkout Layout option under XStore >> Theme Options >> WooCommerce.

The available styles are Classic, Multistep, and Separated.

Unfortunately, there is no other way to change the layout of the checkout page, except through Customization or by using a third-party plugin.

Best Regards,
8Theme’s Team

Hello ProdbyDaan,

Thank you for providing the screenshot. To resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes:

@media only screen and (max-width: 767px){
.sticky-message-on .content-page .woocommerce-notices-wrapper [class*=woocommerce] {
    font-size: 12px !important;
}
}

If the issue persists, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

Hello @eshtiag,

We hope you are doing well. We understand that you would like to know how to use/setup ChatGPT with XStore.

We recommend that you watch the video provided at the link below for a better reference: https://www.youtube.com/watch?v=kf5fUK8Wh_4.

If you have any questions or need further assistance, please do not hesitate to contact us. We are here to help and explain any and all aspects.

Best Regards,
8Theme’s Team

Hello Awatif,

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have successfully updated the latest version of the XStore theme and core plugin on your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello @Aiyub,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce support for assistance.

Alternatively, you may wish to refer to the WooCommerce documentation on shipping at the following link: https://woocommerce.com/document/setting-up-shipping-zones/.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

Hello Juergen,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1) Great to hear that you have found a solution for the breadcrumbs! It’s always satisfying to be able to solve a problem, and We are glad that you were able to do so.

2) We have reviewed your website and determined that the issue is caused by the CDN being activated. Please refer to the image at the following link for reference: https://postimg.cc/t7LGxPwM

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We recommend that you try temporarily disabling any CDN caching and cache plugins, and clearing the browser cache, and then checking again.

We have also recorded a video of your website for your reference. Please view it in its entirety in the private content area.

We hope this resolves your issue.

3) You can change the font of the footer by navigating to Xstore > Theme Options > Typography > Body Typeface. There, you can select the Font family and Font size according to your preferences. Please refer to the attached image for further reference. https://postimg.cc/XGNG0t4t

Best Regards,
8Theme’s Team