Hello, Ms Morbenia Morbeck,

Thank you for using our theme and for contacting us.

We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site to ensure the changes have taken effect. This text was originally from a static block, which we have since removed from the Header banner. Please refer to the attached image for further reference. https://prnt.sc/iQMqY9-LAvVF

Best Regards,
8Theme’s Team

Hello, @Catholicans,

We have identified that the alignment issue is due to the responsive content and the content underneath it. To resolve this, we suggest that you use Custom CSS. Please copy and paste the following code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.custom-block03 .content-product {
height: 500px !important;
}

Note: You can adjust the value in the code as per your requirements.

Best Regards,
8Theme’s Team

Hello, @adriano,

We recommend that you try disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clear the cache of your browser, and then check if the issue persists. It is possible that one of the additional plugins is causing the problem.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations. This will allow us to investigate the issue further and provide assistance accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide us with your site’s WP Admin URL and credentials and the FTP Login details in the private content area of this topic, so that we can investigate the issue further.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Best regards,
8Theme’s Team

Hello, @hans,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @hans,

Thank you so much for purchasing our theme and contacting our support center.

Could you please provide us with a screenshot of the issue and explain what you would like to achieve? Please try to mark it on the screenshot.

You can upload the screenshots on https://postimages.org/ and paste the links here.

Additionally, please share your site’s WP-ADMIN login details in the private content area of this topic, on which you are facing the issue, so that we can check and assist you accordingly.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @nataliyag2,

Default product sorting refers to the default order in which products are displayed on a category or shop page on a WooCommerce website. When a customer visits a category page or the shop page on a WooCommerce website, they will see a list of products displayed in a certain order.

The default product sorting options can be configured by the website owner or administrator in the WooCommerce settings. The available default sorting options include:

Default sorting: This is usually the default setting, and it sorts products in ascending order by date, with the newest products first.

Popularity: This sorting option displays the most popular products first, based on the number of sales or views.

Rating: This option sorts products by their average rating, with the highest-rated products first.

Price: This option sorts products by their price, either from lowest to highest or highest to lowest.

Alphabetical: This option sorts products in alphabetical order based on their names.

You will find the settings for it under Appearance >> Customize >> WooCommerce >> Product Catalog

This is the default functionality of WooCommerce and our theme does not have any influence on it. To confirm this, you can try changing the theme on your site to the default WordPress Theme, such as Twenty Twenty-Three, and you will experience the same behavior.

You can choose one of the default sorting options or create your own custom sorting option using plugins or code. Additionally, you can change the sorting order of products on a category or shop page using the sorting dropdown menu on the page.

Best Regards,
8Theme’s Team

Hello, @Themedrix92,

If you can’t see the reviews tab on your single product page, here are the steps you can follow to display it: https://postimg.cc/5HrQ4BmM

1. Log in to your WordPress dashboard and navigate to WooCommerce > Settings.

2 Click on the Products tab and then the “Advanced” sub-tab.

3. Make sure that the “Enable reviews” checkbox is ticked. If not, enable it and save the changes.

To add a reviews tab to your product pages, please navigate to Xstore > Theme Options > Woocommerce (Shop) > Single Product Builder > Tabs > Elements. This tab will display all of the reviews and ratings that have been left for that product (see the attached image for reference). https://postimg.cc/ns12LwPQ

Please navigate to WP-Dashboard >> Products and edit all the products as bulk edit, then allow comments and update it please see the following links:

https://postimg.cc/Ppb8PftH
https://postimg.cc/tYnp5SxZ

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Nnamdi O.,

1)We have reviewed your website and edited the footer static block using Elementor. The changes are visible in both the backend and front-end. The issue was due to the fact that the footer static block was created using Elementor and could not be edited using WP Bakery Page Builder.

It is not recommended to use two page builders simultaneously on the same website. Using multiple page builders can cause conflicts, errors. It is best to choose one page builder that suits your needs and stick with it. This will ensure that your website runs smoothly and efficiently without any conflicts.

Please refer to the image for further reference. https://postimg.cc/hJnRD2ww , https://postimg.cc/k6hHbs17

2) We have resolved your issue. Please clear your browser cache and revisit your site. We have checked the Landing Pages under Elementor > General > Post Types. Please refer to the attached image for further reference. https://postimg.cc/v4hCy5RL and https://postimg.cc/jDxkMCWW

Best Regards,
8Theme’s Team

Hello, Mike Papadakis,

Thank you for your inquiry. We have documentation available on the feature email builder, which explains how to configure and use it. You can find it in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-built-in-woocommerce-email-builder/.

Additionally, while we do not have specific documentation on the use of WooCommerce hooks, we do use the default WooCommerce hooks and functions to load templates. You may also find this guide helpful: https://www.businessbloomer.com/woocommerce-visual-hook-guide-emails/.

Best Regards,
8Theme’s Team

Hello @kioto,

1. We are delighted that our proposed solution was successful in addressing your issue.

2. To change the colors of the alert, please navigate to XStore >> Theme Options >> Styling/Colors >> Alerts and adjust the background color to your desired preference: https://postimg.cc/mPGj55rR

For WPML translation, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

3,4. We are pleased to hear that our suggestion worked for you. We wish you all the best.

5. We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

6. We have identified that the issue you are experiencing is due to undefined text in the Region, City and Zip Code fields. We have removed this and the issue has been resolved. Please refer to the screenshot provided at the following link: https://postimg.cc/CnG33fbx. If you do not have the City and Zip Code, please leave these fields blank and set the default value as blank as well.

Best Regards,
8Theme’s Team

Hello Nnamdi O.,

Thank you for purchasing our theme and for contacting our support center.

We apologize for the inconvenience, but we are unable to access your website due to a reCAPTCHA error. Could you please temporarily disable it so that we can try to access your site with the login details you provided?
https://postimg.cc/758Fx9KY

This will allow us to take a closer look at your settings and provide you with a more accurate and specific solution.

Once you have completed this step, please let us know and we will promptly review your account information and provide assistance as soon as possible.

Best Regards,
8Theme’s Team

Hello Ronny,

Thank you for purchasing our theme and for contacting our support center.

We are unable to view the screenshot you provided. Could you please provide us with a screenshot of the issue and explain what you would like to achieve?

You can upload the screenshots on https://postimages.org/ and paste the links here.

Additionally, please share your site’s WP-ADMIN login details in the private content area of this topic, on which you are facing the issue, so that we can check and assist you accordingly.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello @PanosN,

We have just conducted a review of your site and we do not currently observe any white space. Please find a screenshot of the review here: https://postimg.cc/jwKyxcvy. If you have altered the layout, please reset the Multistep layout and provide us with your WordPress Admin URL and credentials in the private content area of this topic. We will then be able to investigate further and provide assistance.

Best Regards,
8Theme’s Team

Hello, Nataliyag2,

We have tested your site and have not found a duplicate Buy Now button on your site’s single product page. However, it is appearing correctly, as shown in the screenshot below.

We have solved your issue. Please clear your browser cache and check back to your site. You can also change the word translation from the following link: https://lojastyleme.com/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-pt_BR.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit as per your requirements.

https://postimg.cc/8FZgx0gP

Best Regards,
8Theme’s Team

Hello @BubbaDan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We have conducted a review of your site and have not identified any issues. It is likely a cache issue on your end. We recommend that you clear your browser, server, and cache plugin and then check back to your site.

We have also recorded a video for your reference: https://www.veed.io/view/7acc0555-154e-4b18-869f-0e736ee63fe0?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team