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Can you help us getting mail notifications about received orders again?

This topic has 3 replies, 3 voices, and was last updated 1 years ago ago by Tony Rodriguez

Renè Bavnild

Participant

April 10, 2023 at 17:58

Dear support
We usually get mail notifications on ordre@animalshop.dk when recieving orders, but it stopped working when we updated the theme recently.
Neither we nor the customer get notifications now.
We have checked the settings and they seem right, but maybe we are missing something.
I hope you can help.

Please, contact administrator
for this information.

#352879 Copied Theme version: 9.0.5 WooCommerce version: 7.5.1

2 Answers

Rose Tyler

Support staff

April 11, 2023 at 07:14

Hello, AnimalShop,

Thank you for contacting us and for using XStore.

Please go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too.

Thank you for your cooperation and we look forward to hearing from you.

Kind Regards,
8theme team

#352903 Copied

Tony Rodriguez

Support staff

April 11, 2023 at 07:16

Hello, @AnimalShop,

We kindly request that you check the issue by activating the default WordPress Theme, such as Twenty Twenty-Three, to ensure that the issue persists regardless of the theme.

If the issue persists, it would indicate that the issue is not related to our theme and you would need to reach out to the WooCommerce support for assistance.

If the issue is resolved with the default WordPress theme, it should also be resolved with our theme.

Best Regards,
8Theme’s Team

#352904 Copied
Tagged: help, mail notifications, orders, support, themes, woocommerce, wordpress
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