Forum Replies Created

Viewing 30 posts - 9,661 through 9,690 (of 13,902 total)
1 2 3 … 322 323 324 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Patronela,

    Thank you for using our theme and for contacting us.

    1. We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    2. Please once try to check the issue with activating the XStore parent theme on your site. And let us know the result.

    Please note that you should take a complete backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    #360177 Copied In reply to: Add to cart button is not showing in shop page or category shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Gianluca,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    If you would like the registration form to appear in the Login form, please navigate to the Dashboard >> WooCommerce >> Settings >> Accounts & Privacy and ensure that the option to create an account on the “My Account” page is enabled. (Please refer to the image provided: https://postimg.cc/c6fHbcWJ

    we hope this will solve your issue.

    Best regards,
    8Theme’s Team

    #360176 Copied In reply to: I can’t find the link as from the grocery market demo theme “register” in sign in
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, ziga32,

    You’re welcome!

    Thanks for contacting us.

    If there’s anything else you need, feel free to ask.

    Have a great Weekend!”

    Best Regards,
    8Theme’s Team

    #360175 Copied In reply to: Is it possible to add static block (mega menu) to all departments?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @redarmy2023,

    We are pleased to hear that the issue has been resolved. We are glad to have been of assistance.

    If you require any additional support or have any other queries, please do not hesitate to contact us.

    We thank you for your time and wish you a pleasant day.

    Best Regards,
    8Theme’s Team

    #360103 Copied In reply to: WCFM qTip library error / theme conflict X Store
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, ziga32,

    Thank you for using our theme and for contacting us.

    We hope that the following video tutorial will help you to create a menu with static blocks for all departments: https://www.youtube.com/watch?v=7QluEYxznKs

    If you have any further questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #360102 Copied In reply to: Is it possible to add static block (mega menu) to all departments?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #360100 Copied In reply to: Name of the images shows up in pages when mouse moves over images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #360089 Copied In reply to: my shopping page and product page set up
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Patronela,

    To fix the issue with preselected size variations affecting the displayed images on the shop page and product page in your website, you can follow the steps below:

    1.Log into your WordPress admin panel.

    2. Go to the “Products” section and click on “All Products” to view your product list.

    3. Locate the product for which you want to modify the size variation settings and click on its title to edit it.

    4. In the product editor page, find the “Product Data” meta box.

    5. Within the “Product Data” meta box, click on the “Variations” tab.

    6. If you have already created variations for the product, locate the variation that has the preselected size option (e.g., “Small”) and click on its title to edit it. If you haven’t created variations yet, click on the “Add Variation” button to create one.

    7. In the variation editor, find the attribute dropdown field for the size variation (e.g., “Small”) and make sure it is not set to a preselected option.

    8. If the size option is currently preselected, remove the selection by choosing a blank or default option instead. This ensures that no size option is preselected when the page loads.

    9. Update or save the variation.

    10. Repeat steps 6 to 9 for any other variations that have the preselected option issue.

    11. Once you have modified all the affected variations, update or save the product.

    For your reference, see attached image here: https://imgur.com/V3h0Ctq
    By removing the preselected size option in the variations, the default selection will be blank or a default option, depending on your setup. This will prevent any specific size option from being automatically selected and affecting the displayed images on the shop and product pages.

    Remember to clear any cache plugins or caching mechanisms you may have in place to ensure the changes take effect immediately. Additionally, it’s recommended to test the product pages after making the modifications to ensure the desired behavior is achieved.

    We hope this will solve your issue.

    Best Regards,
    8Theme’s Team

    #360086 Copied In reply to: l want to show on size Variation Display on shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, akadimi,

    Thank you so much for purchasing our theme and contacting our support center.

    To disable hover buttons on products grid element on mobile, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache:

    .etheme-product-hover-mask3 footer {
    opacity: 0 !important;
    visibility: hidden !important;
}

    We hope this will resolve your issue.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #360085 Copied In reply to: Disable hover effect on mobile not possible?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, mch,

    Thank you for using our theme and for contacting us.

    In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

    a.vc_gitem-link.prettyphoto.vc-zone-link.vc-prettyphoto-link {
    display: none !important;
}

    We hope this will solve your issue.

    Best Regards,
    8Theme’s Team

    #360079 Copied In reply to: Name of the images shows up in pages when mouse moves over images
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Sooz,

    We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

    table.cart .product-details .remove-item {
    margin-top: 0 !important;
}
.shop_table .variation p {
    margin-bottom: 0 !important;
}
dt.variation-Size:after {
    content: ' -' !important;
}
dt.variation-Color:after {
    content: ' -' !important;
}

    The result should look like this: https://postimg.cc/gL01LxYH

    Best Regards,
    8Theme’s Team

    #360077 Copied In reply to: Cart page table header and row data misaligment
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello Ms. Morbenia Morbeck,

    We would appreciate it if you could provide us with the URL of the page on which you are experiencing this issue so that we can investigate and provide assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #360075 Copied In reply to: How to decrease a library icon? Please help me.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Catholicans,

    We are delighted to hear that our solution was able to assist you in resolving your issue. Please do not hesitate to reach out to us again if you need any further assistance.

    Thank you for contacting us.
    Have a pleasant day.

    Best Regards,
    8Theme’s Team

    #360074 Copied In reply to: Individual product page add to cart alignment issue
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #360073 Copied In reply to: Navigation to the Shop page and Category links
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @adnane,

    Thank you for reaching out to us and for purchasing our theme.

    If you would like to move your license from a test site to a live site, or from a live site to a test site, please refer to the instructions provided in our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Best Regards,
    8Theme’s Team

    #360072 Copied In reply to: moving license frome website to another
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Marina,

    Thank you for purchasing and using our theme.

    In order to resolve your issue, please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off. After that, please clear the cache of your browser and check the Footer.

    If the issue persists, please provide us with the WordPress Admin URL and credentials of your site via the private content area of this topic, so that we can investigate and provide assistance.

    Please note that we recommend taking a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #360070 Copied In reply to: Issues with broken footer and pre-footer
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @shivshahiitdepartment,

    Thank you for purchasing our theme.

    To change the Mobile Menu color, please go to XStore >> Theme Options >> Header Builder >> Mobile Menu >> Off-Canvas Content and adjust the “WCAG” color as desired. Please refer to the following screenshot for reference: https://postimg.cc/KRvv47CB

    Best Regards,
    8Theme’s Team

    #360069 Copied In reply to: how to change the main menu coloure and whishlite colour
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @yoni,

    If you are able to observe the modifications in the Customizer but not on the page front, it is likely a cache issue. If it is functioning properly in the Customizer, it should also be functioning on the front end.

    We suggest that you attempt to temporarily disable any CDN caching and cache plugins, and clear the browser cache, and then check again.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site customizations, and also please share the site WP Admin URL and Credentials with us under the private content area of this topic, so that we can investigate and provide assistance.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #360068 Copied In reply to: main and button colors do not change in the from site
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #360067 Copied In reply to: To to back page or back button in mobile view version
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #360066 Copied In reply to: my shopping page and product page set up
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @PamperMoose,

    Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

    We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

    If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

    Thank you again for choosing our product and services.

    This topic is now closed!

    Best regards,
    8Theme’s Team.

    #359986 Copied In reply to: How to change the settings for cart pop up shipping cost
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @mch,

    Please check the private content area.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #359985 Copied In reply to: my shopping page and product page set up
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, adriano,

    Thank you for your response.

    You can modify the text in Loco > Themes > the Xstore theme files and publish the changes. After that, please clear your browser cache and check back.

    Attached are images for your reference. Under the Private Content Area

    We hope this will resolve your issue.

    If you have any further questions or concerns, please do not hesitate to contact us. Our support team is always available to help.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #359981 Copied In reply to: Translation Problem in product page in reviews section
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, Patronela,

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #359977 Copied In reply to: Extra text or elements showing on my single product page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, ziga32,

    We have conducted a review of your site and have not identified any issues. The code provided is functioning correctly. Please refer to the following link for reference. https://www.veed.io/view/cb870716-ccbd-4a38-8bee-900b91c05476?sharingWidget=true&panel=share

    Best regards,
    8Theme’s Team

    #359970 Copied In reply to: Can’t eliminate top page margin …………….
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @PamperMoose,

    We kindly suggest that you go to the XStore Control Panel > Sales Booster > Cart/Checkout > Progress Bar and enable the option. Additionally, please add the Price for the count, progress message text, and text of the success message.

    Please refer to our theme documentation here: https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

    We thank you for your cooperation and remain at your disposal for any further assistance.

    Best Regards,
    8Theme’s Team

    #359955 Copied In reply to: How to change the settings for cart pop up shipping cost
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @adriano,

    We kindly request that you provide us with screenshots of the issue, clearly indicating the areas of concern.

    Additionally, please share your WordPress Admin URL and credentials in the private content area of this topic so that we can further investigate and provide assistance.

    You may upload the screenshots on https://imgbb.com/ and paste the links here.

    We look forward to hearing from you.

    Kind Regards,
    The 8theme Team

    #359954 Copied In reply to: Translation Problem in product page in reviews section
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Altus Lifecare Pvt Ltd,

    If you’re experiencing issues with the new order email not being sent from the checkout page in WooCommerce, there are a few troubleshooting steps you can follow:

    1. Verify email settings in WooCommerce: Go to WooCommerce > Settings > Emails and ensure that the “New Order” email notification is enabled. If it’s not enabled, check the box to enable it and save the changes.

    2. Check your spam folder: Sometimes, emails can end up in the spam folder of your email provider. Check your spam folder to see if the new order emails are being delivered there.

    3. Test your email configuration: In the WooCommerce email settings, there is an option to send a test email. Use this feature to send a test email to your email address and verify if it is received. If the test email is received successfully, it indicates that the email configuration is correct.

    4. Use a plugin for email delivery: Consider using a plugin like WP Mail SMTP to handle email delivery. This plugin allows you to configure your WordPress site to use an SMTP server for sending emails, which can help improve email deliverability.

    5. Check with your hosting provider: Contact your hosting provider and inquire if there are any email-related restrictions or issues on the server that could be causing the problem. They might be able to provide insights or assistance in resolving the email-sending issue.

    6. Review server logs: If you have access to server logs, check them for any error messages related to email sending. These logs can provide valuable information about the cause of the problem.

    7. Update WooCommerce and plugins: Ensure that you are using the latest version of WooCommerce and all related plugins. Outdated versions can sometimes cause compatibility issues leading to email-sending problems.

    If the issue persists after following these steps, it might be beneficial to seek assistance from WooCommerce support to help diagnose and resolve the problem more effectively.

    Best Regards,
    8Themes Team.

    #359953 Copied In reply to: Woocommerce new order email not send from checkout
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Patronela,

    To remove the attributes on the shop/archive page, please navigate to Dashboard > Products > Attributes, uncheck the Enable archives option, and update it. For further reference, please see the attached image. https://postimg.cc/5QjzQgWS/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    #359951 Copied In reply to: l want to show on size Variation Display on shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Please check the Private Content Area

    Please contact administrator
    for this information.
    #359950 Copied In reply to: How to put text under category image on home page?
  • 1 2 3 … 322 323 324 … 462 463 464
    9,661–9,690 of 13,902 posts
Viewing 30 posts - 9,661 through 9,690 (of 13,902 total)
1 2 3 … 322 323 324 … 462 463 464