Forum Replies Created

Viewing 30 posts - 9,661 through 9,690 (of 13,154 total)
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 19, 2023 at 08:21

    Hello @jaroh,

    We kindly ask that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

    [data-mode=dark] .mc4wp-alert p {
        color: #000 !important;
    }
    .mc4wp-success:before {
        color: #000 !important;
    }

    We thank you for your cooperation and look forward to hearing from you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 19, 2023 at 07:42

    Hello, creativesite,

    1) To remove the Wishlist and Compare icons from the Single Product Page, please go to XStore > Theme Options > Woocommerce (Shop) > Single product builder. There, you will need to delete the Wishlist and Compare widgets and publish the changes. For further reference, please see here: https://www.veed.io/view/3c613191-4df4-4ef2-9065-378332111f65?sharingWidget=true&panel=share

    2) To remove the Wishlist and Compare icons from the Quick View, please go to Xstore > Theme Options > Woocommerce (Shop) > Shop Element > Quick View > deactivate the Wishlist Element. For further reference, please see here: https://www.veed.io/view/9d032457-b7e6-4681-aa2d-4ca51916acbb?sharingWidget=true&panel=share

    3) To remove the Wishlist and Compare icons from the Quick View, please go to Xstore > Theme Options > Woocommerce (Shop) > Shop > Product Design > Design Type > Default and save the changes. For further reference, please see the following link: https://www.veed.io/view/a2d4ef95-03ef-40ea-9664-de502f54024f?sharingWidget=true&panel=share

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 19, 2023 at 07:24

    Hello, Creativesite,

    Thank you for selecting XStore as your WooCommerce WordPress theme.

    To modify the font size and weight of all departments/categories in the header, please navigate to XStore > Theme Options > Header Builder > All Departments. There, you can adjust the available settings to meet your requirements. Please refer to the attached image for further reference. https://postimg.cc/ctfYhn3S

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 19, 2023 at 06:00

    Hello, Creativesite,

    In order to remove the “Clear Shopping Cart” button from the Shopping Cart page, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear the browser cache.

    .woocommerce-cart .col-md-6.col-sm-6.mob-center a.clear-cart.btn.bordered {
        display: none !important;
    }

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 19, 2023 at 05:48

    Hello, Creativesite,

    In order to better assist you with your inquiry, we kindly request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Please refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Please refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

    We thank you for your cooperation and look forward to hearing from you soon.

    Kind Regards,
    8theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 19, 2023 at 05:31

    Hello, Ing. Alejandro Javier Villalón Navarro,

    Thank you so much for purchasing our theme and contacting our support center.

    1) In order to enable the “Register” option on the My Account page, please navigate to Dashboard > WooCommerce > Settings > Accounts & Privacy and select the option to “Allow customers to create an account on the “My Account” page”. Please refer to the attached image for a better reference.https://postimg.cc/svgd48TX

    2) Our theme has social login functionality, you can read more about it and follow the instruction from this link to know how to use it: https://www.8theme.com/documentation/xstore/troubleshooting/facebook-login/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 19, 2023 at 05:07

    Hello, mady,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    To ensure a successful installation, please follow the steps below:

    1. Unregister the theme by following the link: https://prnt.sc/fIdNdLjNXJai
    2. Re-enter your purchase code and register the theme.
    3. Go to Dashboard > Updates > click the Check again link: https://prnt.sc/yygl09

    Once you have completed these steps, you should be able to update the theme without any issues.

    Alternatively, you can update the theme manually via FTP: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    We hope this information is helpful. If you have any further questions, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 10:30

    Hello, Mano,

    1) Thank you for providing screenshots. If you would like to alter the background color of the “Add to Cart” and “Buy Now” buttons on the single product page, please navigate to Xstore > Theme Options > Woocommerce (Shop) > Single Product builder. For further reference, please refer to the following link: https://www.veed.io/view/0453218b-60d5-4274-941f-9a486ec41435?sharingWidget=true&panel=share

    2)If you would like to alter the background color of the category tiles on the shop page, please navigate to Dashboard > Static blocks > edit Custom block for Shop page with elementor > edit product categories > where you can select the desired color and save the settings.
    For a better reference, please refer to the attached image.
    https://postimg.cc/FYdr3DW5 , https://postimg.cc/0r001CCs

    3) To change the color of the buttons on the cart and checkout page, please navigate to Xstore > Theme Options > Styling/Colors and select the desired background color for the LIGHT BUTTONS and DARK BUTTONS. Please refer to the attached image for a better reference. https://postimg.cc/WhnVZx6H and https://postimg.cc/nssM0n3z

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 09:56

    Hello Eleni,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    Please follow next steps:
    – unregister theme – https://prnt.sc/fIdNdLjNXJai
    – re-enter purchase code and register the theme
    – go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

    You may try to update the theme after that and you should not face any issue.

    Or do the update manually via ftp – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 09:50

    Greetings Catholicans,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have added the Custom CSS for the padding on your home page, and you can adjust the padding values as per your requirements. Please refer to the screenshots listed below:

    https://postimg.cc/bsYxLh8c
    https://postimg.cc/94ywC8VY

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 09:31

    Hello, Mano,

    1. If you would like to use a custom font for your headings only and not for the body, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/ for instructions on how to set up custom fonts with XStore.

    2. Could you please provide us with screenshots of the buttons whose background color you would like to change? We will review the images and provide assistance accordingly.

    You may upload the screenshots on https://postimages.org/ and paste the links here.

    We hope this helps.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 09:25

    Hello, @Gramach0v,

    Unfortunately, it’s not possible to have a permanent token for Instagram access as Instagram’s API access tokens have a limited lifespan for security reasons. Instagram requires developers to re-authenticate their tokens periodically to ensure that the app or plugin is still authorized to access the user’s Instagram account.

    However, some Instagram plugins or apps like “Smash Balloon Instagram Feed” may have a feature that allows them to automatically refresh the access token without the need for manual re-authorization every few months. This is usually achieved by using a “refresh token” mechanism that allows the app or plugin to request a new access token from Instagram’s API server without the need for the user to manually re-authorize the app.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 09:22

    Hello Thom,

    We suggest that you temporarily disable the CDN on your site and check again: https://postimg.cc/9zR881JF

    To do this, please contact your service provider and ask them to disable the CDN. We hope this will resolve your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 09:09

    Hello Catholicans,

    We have successfully modified the code on your website and it is now functioning properly. The hover effect of the product box is not working on the home page but is working on the Shop page.

    We suggest that you clear your cache and check your website again.

    https://kunjucatholicans.com/
    https://kunjucatholicans.com/shop/

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 08:40

    Hello, Mano,

    1) We have created a video tutorial to help you enable a transparent header only for the Home page and a normal header for the rest of your pages. Please watch the video in its entirety and follow the steps shown. https://www.veed.io/view/f4ccf172-4774-4b0d-972b-c25f9c445e81?sharingWidget=true&panel=share

    2) We have been unable to access your Website, and your site is currently in Maintenance Mode. https://postimg.cc/64wLWQWp

    We would appreciate it if you could provide a screenshot of your issue so that we can better understand what you need and provide you with an appropriate solution.

    Additonally, Please share your site WP-ADMIN Login details in the below-listed format in the private content area so that we’ll check and assist you accordingly.

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We kindly recommend that you take a complete backup of your site before proceeding.

    Kind Regards,
    8theme team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 07:57

    Hello, Catholicans,

    We kindly request that you provide us with a screenshot of the border color you are referring to. Additionally, if you could mark the screenshot for our better understanding, we would be able to assess the situation and provide assistance accordingly.

    Regards,

    The 8Theme Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 07:17

    Hello, Vlad,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1) In order to change the link color, please navigate to XStore > Theme Options > Styling/Colors > Main Color and select the desired color. Please refer to the attached image for further reference. https://postimg.cc/CRBjCL0v

    2) We suggest that you modify the border color of the static block by navigating to the Dashboard > Static Block > Edit the particular static block with Elementor > Edit Section > Style > Border > Color > Select the desired color and save the settings. For a better reference, please refer to the attached image. https://postimg.cc/KKVcPxZ5 and https://postimg.cc/ZWw6hBcK

    We thank you for your cooperation and remain at your disposal.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 07:15

    Hello, @Thom,

    In order to change the background color of the button, you must modify the Active Button background color from XStore >> Theme Options >> Styling/Colors according to your needs. Please refer to the screenshots provided below:

    https://postimg.cc/wR1GhYjD
    https://postimg.cc/H886r062
    https://postimg.cc/Jyd3jDDd

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:59

    Hello, @Ronny,

    We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again.

    If you wish to modify the block, please go to Appearance >> Menu and edit the Main Menu. Then, click on [8theme options] on the Tienda and select the block that meets your requirements. Please refer to the screenshots provided below for further guidance:

    https://postimg.cc/hh5pWY27
    https://postimg.cc/8Fz6Cp5k
    https://postimg.cc/XrzVw4LY

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:52

    Hello Claudio Ferro,

    You can use the available option to display the brand name on the product in the shop/archive page. To do this, please go to XStore > Theme Options > Woocommerce (Shop) > Shop Element > Brands > Show On Archives > Turn ON and publish it. For a better reference, please see the attached image. https://postimg.cc/fJRM3Vs9

    We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

    If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

    Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:42

    Hello, @webpat,

    To receive emails for orders placed on your WooCommerce web store, you need to ensure that your email settings are properly configured. Here are some steps you can take to troubleshoot the issue:

    1. Check the email address associated with your WooCommerce account: Go to WooCommerce > Settings > Emails, and ensure that the email address entered in the “From” field is correct.

    2. Check the email settings: In the same section, check that the “New Order” email is enabled and that the correct email address is entered in the “Recipient(s)” field.

    3. Check your spam folder: Emails may sometimes end up in your spam folder, so make sure to check there if you haven’t received any order confirmation emails.

    4. Check your server’s email configuration: Your server’s email configuration could also be the culprit, so check with your hosting provider to ensure that the necessary email settings are properly configured.

    5. Use a plugin: You can also use a plugin like WP Mail SMTP to configure your email settings and ensure that emails are being sent and received properly.

    We hope this helps.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:35

    Hello, @Vlad,

    1. In order to edit/modify the Mobile Menu content, please navigate to XStore >> Theme Options >> Header Builder >> Mobile Menu and you will find the “Select Extra Tab Menu” option chosen from there, as shown in the screenshot provided (https://postimg.cc/LnVzN1K8). This means the Menu is coming from the Appearance >> Menu, so you have to go to Appearance >> Menu and edit the particular Menu from there, then add/remove the Menu items as per your requirements.

    2. In order to change the color of the Menu items in Mobile, please navigate to XStore >> Theme Options >> Header Builder >> Mobile Menu and change the color from there as per your requirements. For reference, please refer to the screenshot provided: https://postimg.cc/7fvkm51d

    3. In order to remove the compare, wishlist, and social icons, you must disable these elements from XStore >> Theme Options >> Header Builder >> Mobile Menu, please refer to the screenshot provided: https://postimg.cc/682bSc9h

    We wish you the best of luck.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:32

    Hello, Thom,

    We apologize for the inconvenience, but we have reviewed your website and determined that the issue is caused by the CDN being activated. For reference, please refer to the image at the following link: https://postimg.cc/9zR881JF.

    If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. However, if the changes are visible in the Customizer, they should also be visible on the front end. https://postimg.cc/CZ8CC6wW

    We recommend that you try temporarily disabling the CDN caching and cache plugins (until you are in development mode), clearing the browser cache, and then checking again.

    We hope this resolves your issue.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:15

    Hello @Hassan,

    Thank you for selecting our theme and for reaching out to us.

    We have taken a look at your website and the cart and account in the header have the same white color in the sticky header, as shown in the screenshots provided below. Please clear your browser cache and check your website again.

    https://postimg.cc/bdG9TJL7
    https://postimg.cc/dhJCztmt

    If this is not what you are looking for, please provide more details about your issue, including screenshots if possible, for us to better understand your query.

    Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:13

    Hello microw007,

    Thank you for selecting XStore as your WooCommerce WordPress theme.

    We have conducted a review of your site and have not identified any issues. It is likely a cache issue on your end. We recommend clearing your browser cache and attempting again. Please refer to the attached image for further reference. https://postimg.cc/8fC3KVKy

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 06:08

    Hello Juergen,

    1. We are pleased to inform you that your issue has been resolved. Please clear your browser cache and check your site again. We have used Elementor to edit the footer and set the max-width to 100% and the width to 90% for mobile devices. Please refer to the screenshot provided: https://postimg.cc/fJsgFD68/

    2. When uploading a retina logo to WordPress, there are several things to consider:

    a. Double the size: Retina logos are typically twice the size of normal logos to ensure that they display clearly on high-resolution screens. So, if your normal logo is 200px wide, your retina logo should be 400px wide.

    b. File format: It’s important to choose the right file format for your retina logo. PNG and SVG are good options because they support high-resolution graphics without losing quality.

    c. Testing: Once you’ve uploaded your retina logo, be sure to test it on various devices and screen sizes to ensure that it displays correctly and looks crisp and clear.

    3. There are various methods for compressing images. Utilize specialized services or WordPress plugins to optimize your images for faster loading times, such as tinypng.com, Compressor.io, Kraken.io, EWWW Image Optimizer, and the Smush Image Compression and Optimization plugin.

    For more information on how to speed up your website, please refer to our theme documentation here: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website//.

    4. We have just tested the Live Copy feature on your site and it is functioning as expected. Please refer to the video we have captured for you: https://www.veed.io/view/72b41c07-d69d-436b-b5d9-667c7c296e05?sharingWidget=true&panel=share.

    We recommend clearing the cache and checking back again.

    We hope this helps.

    Best regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 05:59

    Hello Jaroh,

    Thank you for purchasing our theme and for reaching out to our support center.

    We suggest that you try the following: go to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

    In order to better understand the situation and provide a more accurate solution, we kindly ask that you provide another screenshot of the issue.

    You may upload the screenshots on https://postimages.org/ and paste the links here.

    Additionally, please provide your WordPress admin login details in the private content area in the following format:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    We strongly recommend that you take a full backup of your site before proceeding.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 05:53

    Hello, Catholicans,

    To change the text color of the menu list items, please go to the Static block, edit the footer static block with WP-Bakery, hover over the menu list items, and select the desired text color. For reference, please see the attached image. https://postimg.cc/687FXYp3 and https://postimg.cc/sGQ5XQQp

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 05:46

    Hello, @Rajat Gajera,

    Thank you so much for purchasing our theme and contacting our support center.

    We apologize for the inconvenience, but it is recommended that you run the import on a fresh WordPress installation. To do this, you can use the WordPress Reset plugin, which can be found at https://wordpress.org/plugins/wp-reset/.

    This plugin can be used to remove all existing content and install a new version from scratch.

    Please reset the installation and provide us with temporary WP-admin access in the private content area of this topic. We will then help you with the import, and let us know which demo you would like to import and with which page builder (Elementor or WP Bakery).

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    April 18, 2023 at 05:41

    Hello, @welead,

    In order to assist you with your inquiry, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:

    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team.

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    Viewing 9,690 results - 9,661 through 9,690 (of 13,154 total)
Viewing 30 posts - 9,661 through 9,690 (of 13,154 total)
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