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Forum Replies Created

Viewing 30 posts - 9,601 through 9,630 (of 13,154 total)

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Tony Rodriguez

Support staff

April 26, 2023 at 05:27
Hello, @Nafer Velaides,

We have resolved your issue by implementing the Custom CSS listed below. Please clear your browser cache and check your site again.

.et-single-buy-now.single_add_to_cart_button.button { max-width: 30% !important; margin-left: 5px !important; } .et_product-block div.quantity~.et-or-wrapper { display: none !important; }

Please refer to the image provided at the following link for further reference:
https://postimg.cc/CRQmNZ8J

2. We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

We thank you for your patience and we hope you have a great experience with 8Theme’s Team.

Best Regards,
8Theme’s Team
#354509 Copied In reply to: Change product design for mobile version only
Tony Rodriguez

Support staff

April 26, 2023 at 05:07

Hello, Nafer Velaides,

You’re welcome! we are glad to hear that the issue was resolved to your satisfaction.

Please don’t hesitate to contact us if you have any further questions or concerns.

This topic is now closed.

Best Regards,
8Theme’s Team

#354508 Copied In reply to: Doesn’t load images when I use filters on shop

Tony Rodriguez

Support staff

April 26, 2023 at 05:02

Hello Fantasy Prints,

Thank you for selecting XStore as your WooCommerce WordPress theme.

To change the color of the mobile search icon, please go to XStore > Theme Options > Header builder > Mobile > Search. There, you can select the WCAG Color that best suits your needs and publish it.

For further reference, please refer to the image provided at the following link: https://postimg.cc/wy1DWFhG

We appreciate your business and thank you for choosing XStore.

Best Regards,
8Theme’s Team

#354507 Copied In reply to: How do you change Mobile Search Icon Colour from white to black

Tony Rodriguez

Support staff

April 25, 2023 at 09:54

Hello, Ms Morbenia Morbeck,

1. It sounds like you are experiencing difficulties accessing certain features in WooCommerce, such as General Products Tax Shipping Payments Accounts and privacy Emails Integration Advanced Multi-currency Subscriptions.

Regarding the message “This is where your business is located. Tax rates and shipping fees will use this address,” it is a standard message that appears when you set up your store’s address in the WooCommerce settings. You can update this information in your store’s General settings, under the “Address” tab.

As for the issue with accessing the buttons, it could be due to a variety of reasons. Here are a few steps you can try to troubleshoot the issue:

a) Make sure you are logged in with an account that has administrative access to the site.

b) Clear your browser’s cache and cookies, then try logging in again and accessing the buttons.

c) Check if there are any plugin conflicts that may be causing the issue. Disable all plugins except for WooCommerce, and see if the buttons become accessible. If so, then you can re-enable the plugins one by one to identify which one is causing the conflict.

2. If your business is located in Peru, but your products are manufactured and shipped from other countries, you will need to configure WooCommerce to properly handle taxes and payments. Here are some steps you can follow:

Set up your store location: In WooCommerce settings, under the “General” tab, set your store location to Peru. This will help WooCommerce calculate the correct taxes based on your location.

Configure tax settings: Under the “Tax” tab in WooCommerce settings, you can set up tax rates for different regions. You will need to research the tax laws in the countries where your products are manufactured and shipped from, and set up tax rates accordingly.

Choose a payment gateway: WooCommerce supports a variety of payment gateways that you can use to accept payments from customers. You will need to choose a payment gateway that is supported in Peru and can handle international transactions.

Set up shipping zones: Under the “Shipping” tab in WooCommerce settings, you can set up shipping zones for different regions. You will need to research the shipping costs and options for the countries where your products are manufactured and shipped from, and set up shipping zones accordingly.

Test your settings: Once you have configured your tax, payment, and shipping settings, make sure to test them thoroughly to ensure everything is working as expected.

It’s also important to keep in mind that tax and payment laws can vary depending on the countries involved, so it may be helpful to consult with a tax or legal professional to ensure that your store is compliant with all applicable laws and regulations.

3.There are several LCL (Less than Container Load) and Container shipping companies that you can use to ship your products from China to Peru. Here are a few options:

a) DHL: DHL offers both LCL and container shipping options for international shipments. They have a global network of shipping routes and can handle customs clearance and other logistics.

b) FedEx: FedEx also offers LCL and container shipping services for international shipments. They have a variety of shipping options and can handle customs clearance and other logistics.

c) Maersk: Maersk is a global shipping company that offers both LCL and container shipping services. They have a strong presence in Asia and can handle customs clearance and other logistics.

When using WooCommerce, you can integrate with shipping carriers using various shipping plugins available in the WooCommerce marketplace, such as ShipStation, ShipWorks, or Shippo. These plugins allow you to print shipping labels, manage orders, and track shipments from within the WooCommerce dashboard. You will need to choose a plugin that is compatible with the shipping carrier you choose to use.

Further you can contact WooCommerce support and ask their suggestion on these points as well: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#354452 Copied In reply to: several doubts with the configuration of woocomerce

Tony Rodriguez

Support staff

April 25, 2023 at 09:29

Hello, @GNC,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#354449 Copied In reply to: How to change shop page product row 3 to 5
Tony Rodriguez

Support staff

April 25, 2023 at 09:28
Hello, @phorumdm,

1. We kindly request that you copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS. After doing so, please clear your browser cache and check back to your site.

.woocommerce-checkout p#billing_address_1_field label { top: 10px !important; }

2. We have tested your site product page on our personal mobile phone and it appears to be functioning correctly. The GTIN, Category, and SKU are all appearing on different lines and are properly aligned. We have also captured a video of the test for your reference. Please watch it here: https://www.veed.io/view/4527dbe3-8e88-47c4-9fc1-09843540f693?sharingWidget=true&panel=share

We believe this to be a cache issue on your end. We suggest clearing the cache of your site and browser and checking again.

We thank you for your cooperation and remain at your disposal.

Best Regards,
8Theme’s Team
#354448 Copied In reply to: X-store errors at checkout page on installed theme
Tony Rodriguez

Support staff

April 25, 2023 at 09:24

Hello David Zoque,

Thank you for your inquiry. We have conducted a review of your site and find that this text comes from the WooCommerce plugin, so we recommend that you contact the WooCommerce support team for further assistance.

https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

#354447 Copied In reply to: How can i translate “Shipping:” text on checkout page.

Tony Rodriguez

Support staff

April 25, 2023 at 09:13

Hello Nafer Velaides,

Thank you for purchasing our theme and for reaching out to our support center.

It appears that this is an issue with a third-party plugin. We recommend that you deactivate the jet-pack plugin on your site and check again. We hope this will resolve your issue.

Best Regards,
8Theme’s Team

#354445 Copied In reply to: Doesn’t load images when I use filters on shop

Tony Rodriguez

Support staff

April 25, 2023 at 08:09

Hello, Nafer Velaides,

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the WPKraken team via their website: https://wpkraken.io/?ref=8theme.

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

#354430 Copied In reply to: Change product design for mobile version only

Tony Rodriguez

Support staff

April 25, 2023 at 07:50

Hello, 4SUP.DE ,

Thank you for contacting us and for using our theme and support services. We appreciate your feedback and are glad to know that you are satisfied with our product and services.

We kindly request you to consider leaving a 5-star rating for our theme and customer and technical support by visiting http://themeforest.net/downloads. Your feedback and positive review would not only help us improve our product but also encourage us to provide better support in the future. It means a lot to us and we are grateful for your support.

If you have any further queries or concerns, please feel free to contact us anytime. We are always here to assist you.

Thank you again for choosing our product and services.

This topic is now closed!

Best regards,
8Theme’s Team.

#354426 Copied In reply to: Product Page Auto Scroll to discription Tab

Tony Rodriguez

Support staff

April 25, 2023 at 07:04

Hello, David Zoque,

We hope this message finds you well. we have conducted a review of your site and found that the sentence is already translated on your site, please refer to this screenshot: https://postimg.cc/WFGRx6J4

If you would like to make any further changes, please navigate to Loco >> Themes >> Edit the XStore theme language translation file and make the necessary adjustments: https://clicksale.gt/wp-admin/admin.php?path=languages%2Floco%2Fthemes%2Fxstore-es_ES.po&bundle=xstore&domain=xstore&page=loco-theme&action=file-edit

Please refer to this screenshot: https://postimg.cc/tsQcGVpZ

We thank you for your interest in our website and look forward to hearing from you.

Best Regards,
8Theme’s Team

#354419 Copied In reply to: Hello how can i edit this area on cart?

Tony Rodriguez

Support staff

April 25, 2023 at 06:58

Hello 4SUP.DE,

Thank you for your purchase of our theme and for reaching out to our support center.

To prevent this issue, please navigate to Xstore > Theme Options > Single Product builder > Tabs > First Tab Opened and All Tabs Opened > and set it to “OFF” before publishing.

For further reference, please refer to the image provided at the following link. https://postimg.cc/qNDpGL8V

We appreciate your business and thank you for your inquiry.

Sincerely,
8Theme’s Team

#354417 Copied In reply to: Product Page Auto Scroll to discription Tab

Tony Rodriguez

Support staff

April 25, 2023 at 06:45

Hello Webpat,

We suggest that you upload the screenshots to https://postimages.org/ or https://imgbb.com/ and paste the links here.

Additionally, please provide a link to the page with the banner.

Best Regards,
8Theme’s Team

#354416 Copied In reply to: Shop Banner image changing size even after setting the size

Tony Rodriguez

Support staff

April 25, 2023 at 06:34

Hello Webpat,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you would like to disable breadcrumbs on the shop page only, please navigate to Dashboard > Pages > Edit Shop Page > [8theme] Layout Options > Breadcrumbs Style > select Disable and click Update.

For further reference, please refer to the image provided at the following link. https://postimg.cc/nMBC26R4 and https://postimg.cc/t7q4dY6j

We hope this will solve your issue.

Best Regards,
8Theme’s Team

#354415 Copied In reply to: Color of header, body and Breadcrumbs section different for same color

Tony Rodriguez

Support staff

April 25, 2023 at 05:58

Hello, David Zoque,

Thank you for your inquiry. Please refer to our reply in the following topic: https://www.8theme.com/topic/hello-how-can-i-edit-this-area-on-cart/#post-354411. To avoid any inconvenience, please do not create duplicate topics.

Thanks for understanding.
This topic is now closed.

Best Regards,
8Theme’s Team

#354413 Copied In reply to: Hello how can i edit this area on cart?

Tony Rodriguez

Support staff

April 25, 2023 at 05:53

Hello, @David Zoque,

Thank you for choosing XStore as your WooCommerce WordPress theme.

This is regarding the cross-sells products that are displayed in the cart off canvas. You can turn this feature on or off from XStore >> Theme Options >> Header Builder >> Cart >> linked Products Type, as shown in the screenshot: https://postimg.cc/rDszCvX9.

If you wish to change or edit the cross-sells products, you will need to edit the particular product and change or remove the cross-sells products from that product.

For further reference, please watch the video provided. https://www.veed.io/view/9695f9c1-4cf7-4dc2-b463-daf250634da7?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#354411 Copied In reply to: Hello how can i edit this area on cart?
Tony Rodriguez

Support staff

April 25, 2023 at 05:44
Hello, @webpars,

To add a font to your site by CSS codes and have it automatically loaded in all parts of your site, you can use the @font-face rule to define the font family and specify the path to the font files.

Here’s an example of how to add the Tahoma font to your site using CSS:

css
Copy code

@font-face { font-family: 'Tahoma'; src: url('path/to/tahoma.ttf') format('truetype'); }

body { font-family: 'Tahoma', sans-serif; }

In this example, the @font-face rule defines the font family name as ‘Tahoma’ and specifies the path to the font file (tahoma.ttf) using the src property. The format property is set to ‘truetype’ to specify the file format.

Then, the body selector applies the ‘Tahoma’ font family to the entire page, with a fallback to the sans-serif font family in case the custom font cannot be loaded.

You’ll need to replace the path/to/tahoma.ttf with the actual path to the Tahoma font file on your server. If you have multiple font files for different formats (such as .woff and .woff2), you can include them in the src property separated by commas.

Once you’ve added the CSS code to your site, the Tahoma font should be automatically loaded and applied to all text on your site.

Further, you can check here: https://www.w3schools.com/css/css3_fonts.asp#:~:text=The%20CSS%20%40font%2Dface%20Rule&text=When%20you%20have%20found%2Fbought,CSS%20%40font%2Dface%20rule.

Additionally, you can try with Xstore WordPress has a feature called “Custom Fonts” which allows you to upload custom fonts to be used throughout the site, please read and follow the instruction written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-custom-fonts-with-xstore/

We hope this will resolve your issue.

Best Regards,
8Theme’s Team
#354410 Copied In reply to: add css cod font to site no use add setting theme
Tony Rodriguez

Support staff

April 25, 2023 at 05:18

Hello, GNC,

Thank you so much for purchasing our theme and contacting our support center.

In order to resolve your issue, please navigate to XStore > Theme Options > Woocommerce (Shop) > Shop > Shop page layout > Default View and select the “5 column grid” option. Please see the attached image for reference. https://postimg.cc/TLQY89n9

Best Regards,
8Theme’s Team

#354409 Copied In reply to: How to change shop page product row 3 to 5

Tony Rodriguez

Support staff

April 25, 2023 at 05:10

Hello, movileanu,

Thank you for using our theme and for contacting us.

We kindly request that you provide a screenshot of your issue and explain in detail where you would like to remove the CSS. This will help us to better understand your issue and provide you with an appropriate solution.

We kindly request that you provide us with your WordPress Admin Login details in the following format in the private content area so that we can investigate and provide assistance accordingly.

WordPress Admin URL:
WordPress Admin Username:
WordPress Admin Password:
Page URL where the issue is present:

We kindly recommend that you take a complete backup of your site before proceeding.

Kind Regards,
8theme team

#354408 Copied In reply to: how can I cancel the overflow css

Tony Rodriguez

Support staff

April 21, 2023 at 09:45

Hello, Catholicans,

In order to assist you with your issue, we have created a video for you to watch and follow the steps shown. https://www.veed.io/view/a04d38f3-e85c-459e-aea1-bad5c8020715?sharingWidget=true&panel=share

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#354041 Copied In reply to: What steps can be taken to add the icon?

Tony Rodriguez

Support staff

April 21, 2023 at 09:26

Hello, Catholicans,

To make the background image of the tab section clickable with any button or text using WPBakery Page Builder:

1) Add a new row to your page using WPBakery Page Builder.
2) Select the “Tabs” element from the “Content Elements” section and add it to the row.
3) Click on the “Edit” button of the “Tabs” element to open the “Tabs Settings” window.
4)In the “General” tab, give a unique ID for the tab element.
5) In the “Design Options” tab, select the “Background” section.
6) Choose the background image that you want to use and set the image as the background of the tab section.
7) Click on the “Save Changes” button to save the changes.
8) Add a new element (such as a button or text) to the tab section.
9) Select the element and click on the “Edit” button to open the element settings.
10) In the element settings, select the “Link” option.
11) Enter “#” followed by the unique ID of the tab element that you gave in step 4.
12) Click on the “Save Changes” button to save the changes.
13) Preview the page to check if the background image is clickable with the button or text.

That’s it! Now the background image of the tab section will be clickable with any button or text you have added to the section.

We have prepared a video for you. Please watch it in its entirety and follow the steps outlined in the video. https://www.veed.io/view/7cd29861-ace7-4bb4-beec-75d4757b182e?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

#354040 Copied In reply to: What are the steps to make the background Image of the tab section clickable with any button or text

Tony Rodriguez

Support staff

April 21, 2023 at 08:32

Hello, Thom,

You’re Most Welcome!!

Sound’s Good!! that your issues are resolved now.

Feel free to write back to us with a fresh new topic for the new issue, we are always here to help you.

Thanks for contacting us.
Have a great day ?

This topic is now Closed.

Best Regards,
8Theme’s Team.

#354028 Copied In reply to: wishlist still showing after turning it off.

Tony Rodriguez

Support staff

April 21, 2023 at 08:12

Hello @Kelly,

You can use the “Pricing Table” element to set up a subscription on your site, or you can use the Live Copy feature and copy it onto your site. We have created a video to demonstrate this feature, which you can view here: https://www.veed.io/view/cfe2d2a2-6da2-4bbc-a524-32bb9f0d69d5?sharingWidget=true&panel=share

Best Regards,
8Theme’s Team

#354023 Copied In reply to: Which widget can I add as part of the subscription plan?

Tony Rodriguez

Support staff

April 21, 2023 at 08:11

Hello, Thom,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1) We do not observe any discrepancies between the editor mode and the main front page of your site. This is likely due to a caching issue on your end. We recommend clearing your browser cache and revisiting the site.

We have created a video for you to view on your website. We recommend that you watch it in its entirety for a better understanding. https://www.veed.io/view/551966eb-9596-441a-9ce3-c5d57875b804?sharingWidget=true&panel=share

2) We are pleased to inform you that your issue has been resolved. Please clear your browser cache and revisit your site. Additionally, we have selected the body font as regular under Xstore > Theme Options > Typography. Please refer to the attached image for further reference. https://postimg.cc/75R5bZ6g and https://postimg.cc/VdCLsQTh

Best Regards,
8Theme’s Team

#354022 Copied In reply to: wishlist still showing after turning it off.
Tony Rodriguez

Support staff

April 21, 2023 at 08:03
Hello, Catholicans,

In order to resolve your issue, please copy and paste the following CSS code into XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache.

.fancy-select-results>ul { max-height: 240px !important; }

The result should appear as shown in the following image: https://postimg.cc/bZyX7x9J

Best Regards,
8Theme’s Team
#354020 Copied In reply to: Can you provide some additional space below the drop-down menu in the search bar?
Tony Rodriguez

Support staff

April 21, 2023 at 07:37

Hello, i-Visio,

Thanks for the video, please provide FTP access. To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#354015 Copied In reply to: Single Product Builder not saving changes
Tony Rodriguez

Support staff

April 21, 2023 at 06:50
Hello @creativesite,

You can achieve your desired result using Custom CSS. Please copy and paste the following CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and then clear your browser cache to view the changes.

.single-product .sales-booster-quantity-discounts .quantity-discount-item { display: block !important; }

The result should look like this: https://postimg.cc/R6zDV30b

Best Regards,
8Theme’s Team
#354012 Copied In reply to: Sales booster, Quantity discounts (Buy more save more) on Single Product Page
Tony Rodriguez

Support staff

April 21, 2023 at 06:38

Hello @creativesite,

We are pleased to inform you that your issue has been resolved. Please check your site after clearing the cache. The issue was caused by a setting in Xstore >> Theme Options >> WooCommerce >> Single Product Builder >> Sale Label, which we have now removed and readded, and then resaved.

For your reference, please see the screenshot below: https://postimg.cc/pmpM5nJ0

Best Regards,
8Theme’s Team

#354011 Copied In reply to: Sale label on Single Product Page did not get translated

Tony Rodriguez

Support staff

April 21, 2023 at 06:34

Hello @creativesite,

In order to modify the title of the single product page, please navigate to XStore >> Theme Options >> WooCommerce >> Single Product Builder and edit the Product Title element. You can then adjust the “Size Proportion” to your desired specifications.

For reference, please see the attached screenshot: https://postimg.cc/dh7jyqkR

Best Regards,
8Theme’s Team

#354010 Copied In reply to: Edit Product Title on Single Product Page

Tony Rodriguez

Support staff

April 21, 2023 at 06:23

Hello @nataliyag2,

We apologize for the inconvenience, but the WordPress Admin Login details you provided are not working. Please refer to the screenshot in the private content area.

In order to investigate the issue, we kindly ask that you provide us with the correct/working Login details.

Additionally, could you please provide us with a short video clip of your issue so that we can review it and provide assistance accordingly?

You may use the https://www.loom.com/ screen recording tool to record your screen and upload it to their website. You can then share the URL with us here.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#354009 Copied In reply to: Change the sequency of the products in category manually
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Viewing 30 posts - 9,601 through 9,630 (of 13,154 total)

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Forum Replies Created

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