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Problem footer static blocks, not visible

This topic has 6 replies, 2 voices, and was last updated 10 months ago ago by Tony Rodriguez

Stefano Valso

Participant

July 3, 2023 at 07:21

Since Thursday, in the footer of my website, you can no longer see the “static block”, they were set one for each language and working but you can’t see them anymore.
I have done theme updates and patches but still the problem remains.

#361040 Copied Theme version: 9.1.8

5 Answers

Tony Rodriguez

Support staff

July 3, 2023 at 07:40

Hello, @Stefano Valso,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We suggest disabling all third-party plugins (including cache & optimization plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#361041 Copied

Stefano Valso

Participant

July 3, 2023 at 07:42

Ho disabilitato componenti di terze parti, ma tutti i plugin presenti, mi servono e non posso toglierli

Please contact administrator
for this information.

#361042 Copied

Tony Rodriguez

Support staff

July 3, 2023 at 07:59

Hello, @Stefano Valso,

Thank you for providing us with the login details. We have reviewed your website and found that there are no issues. We have added a static block widget under Appearance > Widgets > Footer column 1 and selected the footer block. It is functioning correctly on your website.

We have recorded a video for your reference. Please watch it for further information: https://www.veed.io/view/dcd6751a-7ee9-44fe-b131-03eb5d3f47a1?sharingWidget=true&panel=share

Best regards,
8Theme’s Team

#361043 Copied

Stefano Valso

Participant

July 3, 2023 at 08:07

Grazie mille! ora è tutto ok, non capivo come mai era saltato questo widget.

#361044 Copied

Tony Rodriguez

Support staff

July 3, 2023 at 08:18

Hello, @Stefano Valso,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team.

#361045 Copied
Tagged: blocks, footer, problem, static, themes, visible, woocommerce, wordpress
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