Hello, @HDTeam,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @HDTeam,

Thank you for contacting us and for using XStore.

1) We recommend disabling the Mobile Content Optimization feature (found under Xstore > Theme Options > General) if you are utilizing a cache plugin for mobile devices. This is due to the potential for conflict between the two optimization options. https://postimg.cc/qz33b1cQ

Should the issue persist, we kindly suggest temporarily disabling the CDN and cache Plugin on your site for further examination.

2) Please navigate to Xstore > Theme Options > Speed optimization > Menu Dropdown Ajax Loading, Menu Dropdown Cache, Menu Cache, Static Blocks Cache and Remove Query Strings From Static Resources > Off.

Activate the mentioned options once all changes to the site will be done.

We trust that these steps will assist in resolving your issue.

Yours sincerely,
8Theme’s Team

Hello, @Ugo Dionisio,

We are glad to hear that you were able to resolve the issue with a mass replacement of the URL in the database. Your proactive approach is commendable, and it’s great to know that the problem has been successfully addressed.

If you ever encounter any more issues or have further questions in the future, please don’t hesitate to reach out to us. We’re always here to assist you.

Thank you for choosing our services, and we look forward to supporting you in the future.

Have a nice day!

This topic is now closed.

Best Regards,
8Theme’s Team

Hello, @Liva,

We’re delighted to hear that XSTORE continues to meet your expectations and resolve any issues you encounter.

If you ever need further assistance or have any questions, please don’t hesitate to reach out. Your satisfaction is our priority!

Best Regards,
Team 8Theme.

Hello, @Kostoff,

Thank you so much for purchasing our theme and contacting our support center.

Maybe a custom header is used, and you need to edit it too. Go to Theme Options > Header Builder > Multiple headers > edit custom header for the Front page.

We kindly request you to peruse our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/woocommerce/product-images/

If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help.

Best Regards,
Team 8Theme.

Hello, @anand,

We hope this message finds you well.

We have conducted a thorough review of your website and are pleased to inform you that we did not encounter any issues. Specifically, we have tested the “Partner With Us” button and can confirm that it is functioning as expected.

The problem you are experiencing may be due to a cache issue on your end. We kindly suggest that you clear your browser cache and revisit the website.

For your convenience, we have created a video guide detailing our findings and the suggested solution. You can access this video in the private content area for your reference.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @cherrycoding,

1) To modify or translate the title of the Cart, kindly navigate to Xstore > Theme Options > Header builder Cart > Title Text. Here, you can input the translated text as per your needs and then publish it.

Please refer to the attached image for further clarification. https://imgur.com/6TwUPfT

2) To modify or translate the phrase “Congratulations! You’ve got free shipping:”, please follow these steps:

1. Navigate to XStore.
2. Select ‘Sale Booster’.
3. Click on ‘Progress Bar’.
4. Choose ‘Success message text’.
5. Make the necessary changes and save the settings.

Please refer to the attached image for further clarification. https://imgur.com/khkpQi8

Best Regards,
8Theme’s Team.

Hello, @IP,

Thank you for your response.

Please check this topic – https://www.8theme.com/topic/reviews-number-next-to-stars-on-every-product-shop-page/

Additionally, We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page.

If you would like to pursue paid customization services, we recommend submitting a customization request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team

Hello, @IP,

We have identified the problem you are experiencing with your site. It appears to be due to the Custom CSS that you have implemented. We kindly ask you to refer to the following screenshot for more details: https://postimg.cc/233xYs0f

We recommend locating and removing the padding from this CSS, which should rectify the issue. You should be able to find the CSS under the following path: Xstore >> Theme Options >> Theme Custom CSS >> Global CSS.

Best Regards,
8Theme’s Team

Hello, @wemakemarkting,

Thank you for your response.

1) We are writing to address the issue you have brought to our attention. We kindly request you to copy and paste the following CSS code into the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Please ensure to clear your browser cache before checking your site again.

Here is the CSS code:

.woocommerce-shop p.wc-gzd-additional-info.wc-gzd-additional-info-loop.tax-info {
    display: none !important;
}
.woocommerce-shop p.wc-gzd-additional-info.wc-gzd-additional-info-loop.shipping-costs-info {
    display: none !important;
}

Additionally, We kindly request you to navigate to XStore and follow the steps outlined below:

1. Select ‘Theme Options’.
2. Proceed to ‘Woocommerce’.
3. Choose ‘Shop’.
4. Click on ‘Product Design’.

Please continue by scrolling down to the ‘Product Design’ option. Following this, navigate to ‘Product Content Elements’ and ensure that the ‘Add to Cart’ button is selected. Once this is completed, we request you to publish it.

Please refer to the attached image for further clarification.
https://postimg.cc/mtK1jpKG

We trust that this will resolve your concern.

Best Regards,
Team 8Theme

Hello, @Varigoods,

We appreciate your inquiry about the possibility of duplicating a static block. Regrettably, we must inform you that there is currently no feature available to duplicate a static block directly.

However, we suggest an alternative solution. You can save the content of the block as an Elementor template and subsequently import it to a new block. For more detailed instructions, please refer to the following link: https://elementor.com/help/template-library/

We trust this information will be of assistance to you.

Kind Regards,
8Theme’s Team

Hello, @aniwalunj,

1. We apologize for any inconvenience caused. It appears there is a compatibility issue between the third party plugin and the Xstore elements you have utilized on your homepage to display products. We kindly request you to contact the author of the specific plugin for assistance regarding this matter.

Additionally, we would appreciate it if you could provide us with your site’s FTP login details. Please share this information in the private content area of the topic. This will allow us to forward it to our development team for further investigation and possible solutions.

2. We are writing to address the issue you have brought to our attention. we kindly request you to copy and paste the following CSS code into the Xstore >> Theme Options >> Theme Custom CSS >> Global CSS. Please ensure to clear your browser cache before checking your site again.

Here is the CSS code:

.woocommerce-account .content-product .quantity-wrapper .button:before {
    font-family: 'Jost' !important;
    font-size: 1rem !important;
}

We trust that this will resolve your concern.

3. We are pleased to inform you that your reported issue has been successfully resolved. We kindly request you to revisit your site after clearing the cache. The solution involved commenting out the CSS code located under XStore > Theme Options > Theme Custom CSS > Global CSS. This action has effectively addressed your concern.

Please refer to the attached image for further clarification.

https://postimg.cc/NKNNM20M
https://postimg.cc/SJg5XvTk

Best Regards,
Team 8Theme

Hello, @HDTeam,

Thank you for contacting us and for using XStore.

Regrettably, it is not feasible to achieve your desired result of expanding and/or collapsing the category description without additional customization. Please note that our item support does not encompass services to modify or extend the item beyond the original features, style, and functionality as described on the item page.

Should you wish to pursue paid customization services, we recommend submitting a request to the Codeable team via their website: https://www.codeable.io/?ref=qGTdX

Alternatively, you may opt to use a third-party plugin that better suits your requirements. However, please be aware that this would be at your own risk.

Best Regards,
8Theme’s Team.

Hello, @ProdbyDaan,

We regret to inform you that custom SVGs cannot be utilized for the ‘Add to Cart’ button icon.

You have the ability to modify the ‘Add to Cart’ button icon using custom CSS code exclusively. To do this, please follow the steps below:

1. Navigate to XStore.
2. Select Theme Options.
3. Choose Theme Custom CSS.
4. Click on Global CSS.

At the bottom of the CSS box, paste the following code:

.single-product button.add_to_cart_button.ajax_add_to_cart.single_add_to_cart_button.button.alt:before {
    content: "\e916" !important;
}

After pasting the code, save your settings. Please ensure to clear your browser cache before checking to see if your issue has been resolved.

Please note that in the provided code, the term (\e916) represents the icon code. This can be replaced with any icon code of your preference. You can find a variety of icon codes at the following link: https://xstore.8theme.com/xstore-icons/.

Best Regards,
8Theme’s Team

Hello, @SaadSohailK,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that Xstore includes a feature known as Vertical Header. This feature can be utilized to create a layout similar to the one you have provided on your website.
Enabling the Vertical Header in XStore is a straightforward process.

To access this feature, simply navigate to XStore > Theme Options > Header Builder > Header Vertical, and toggle the “Enable Vertical Header” option to ON.

Kindly peruse and adhere to the instructions outlined in our theme documentation. https://www.8theme.com/documentation/xstore/xstore-features/vertical-header/

Best Regards,
Team 8Theme.