Hello, @Arbadev,

We regret to inform you that our theme does not possess the capability to synchronize the Database from the staging site to the live site. This function would necessitate additional customization.

We suggest reaching out to our partner, Codeable, for assistance. You can contact them via this link: https://codeable.io/?ref=qGTdX

Additionally, we recommend investigating third-party plugins that may be more suitable for your requirements.

We would also like to bring to your attention the following resources that may prove beneficial to you.

Please find an informative article at this link: https://www.hongkiat.com/blog/sync-db-multiple-wordpress/

Additionally, we recommend this video tutorial: https://youtu.be/eONjjCD2Q_Y?feature=shared

We appreciate your understanding regarding this issue.

Yours sincerely,
8Theme’s Team

Hello, @DAVID,

We appreciate your provision of the login details.

Should you desire to alter the color of the product category widget, kindly proceed to Xstore > Theme Options > Theme Custom CSS > Global CSS. Here, you can modify the background color value according to your preference and then publish it.

Please refer to the attached image for guidance.
https://imgur.com/UCqZLXh

Best Regards,
8Theme’s Team

Hello, @Fantasy Prints,

We would like to inform you that there are two distinct types of product attributes available in WooCommerce: local and global product attributes. Although both are referred to as attributes in WooCommerce, their functionalities differ.

Global attributes are properties that can be found in the WP-Admin under Product > Attributes. Any attributes created here are on a global website level and can be utilized with all products.

On the other hand, local attributes are created when you create or edit a product. These attributes cannot be used for filtering and are only visible on the product page itself.

For our variation swatches, only global attributes can be used. You can find more information on this at https://youtu.be/LgzC4iK-j6A.

Regrettably, the functionality you are seeking with local attributes is not feasible. We recommend exploring third-party plugins that may better suit your needs.

We appreciate your understanding on this matter.

Best Regards,
8Theme’s Team

Hello, @Antonio,

It sounds like you’re facing an issue with variable products on your website after adding them via an API. Variable products typically involve different product variations (e.g., different sizes or colors) that customers can select on the frontend. If nothing is working on the frontend for these variable products, here are some steps you can take to troubleshoot and resolve the issue:

1. Check API Integration: Ensure that the API integration you’re using to add variable products is working correctly. Double-check the API documentation and the data you’re sending to ensure it’s formatted correctly.

2. Product Data Validation: Make sure that the product data you’re adding via the API includes all necessary attributes for variable products, such as variations, prices, stock levels, and attributes (e.g., size, color).

3. Theme and Template Compatibility: Please check it once by activating the default WordPress Theme like Storefront or Twenty Twenty Three, just to make sure that the issue is because of our theme or not.

If the issue will still persist with the default WordPress Theme as well then it means, our theme is not responsible for those issues, and in that case, you have to contact WooCommerce support.

4. Cache and CDN: If you’re using caching plugins or content delivery networks (CDNs), clear the cache and ensure that these services are not causing display issues.

Remember to make backups and test any changes in a safe environment before applying them to your live website to avoid disruptions.

Best Regards,
8Theme’s Team

Hello, @Hakan Osman,

We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

Thank you for your time. We hope you have a wonderful day.

Please note that for any new issues, you should create a new ticket on the support forum.

This topic is now closed.

Warm regards,
8Theme’s Team

Hello, @vidomarketing,

To accomplish your desired outcome, kindly follow the steps below:

1. Go to Xstore.
2. Click on Theme Options.
3. Select Theme Custom CSS.
4. Choose Global CSS.

After completing these steps, please clear your browser cache and revisit your site.

Please ensure that the following code is present:

@media(min-width:1200px){
.single-post .page-wrapper .container {
    margin-left: 30px !important;
    margin-right: 30px !important;
    max-width: 96% !important;
}
}

The final result should resemble the image provided in this link: https://postimg.cc/tYQt4Ndr

Best Regards,
8Theme’s Team

Hello, @Jeeni Criscenzo,

Thank you so much for purchasing our theme and contacting our support center.

Please follow the next steps:

– unregister theme – https://prnt.sc/fIdNdLjNXJai
– re-enter the purchase code and register the theme
– go to Dashboard > Updates > click Check again link https://prnt.sc/yygl09

You may try to update the Xstore theme & Xstore Core Plugin after that and you should not face any issues.

Or do the update manually via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @yoni,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Should you desire to alter the breadcrumbs style on a single product page, kindly proceed to XStore > Theme Options > Woocommerce > Single product builder > Breadcrumbs. Here, you can adjust the settings according to your preference and then publish it.

Please refer to the attached image for further clarification.
https://imgur.com/KURRxLc

We trust this will resolve your issue.

Best Regards,
Team 8Theme

Hello, @Kissan,

We hope this message finds you well. We are writing to inform you about Brotli, a compression algorithm developed by Google. Brotli is designed to enhance compression and decompression speed while maintaining optimal compression ratios. By utilizing Brotli compression, you can expedite content delivery on your website by compressing your assets prior to transmitting them to the client’s browser.

Here are the steps to use Brotli compression for optimizing your website’s content delivery:

1. Verify Brotli Support: Prior to implementing Brotli compression, ensure that your web server is compatible with Brotli. Numerous contemporary web servers such as Apache, Nginx, and LiteSpeed are equipped with Brotli support. If you are uncertain, please refer to your server’s documentation or consult with your hosting provider.

2. Asset Compression: To employ Brotli compression, it is necessary to compress your website’s assets. This includes HTML, CSS, JavaScript, and other static files. There are multiple methods to achieve this:

a. Manual Compression:
b. Automatic Compression:

For additional information, we recommend referring to the Brotli documentation: https://docs.nginx.com/nginx/admin-guide/dynamic-modules/brotli/

3. Testing and Monitoring: Upon implementing Brotli compression, it is crucial to conduct comprehensive testing of your website to ensure its proper functioning. Online tools such as Google PageSpeed Insights or GTmetrix can be used to assess your website’s performance. Furthermore, monitor your server’s resource usage to verify that Brotli compression is not causing any complications.

Please be aware that Brotli is a third-party service. For any further inquiries, it would be advisable to contact Brotli support directly.

Best Regards,
8Theme’s Team

Hello, @floatselect,

Thank you for the login details you have provided.

We are pleased to inform you that we have successfully edited the icon test static block using Elementor. The border-radius has been adjusted to 50% and the changes have been updated. Consequently, the icon with the background is now correctly displayed as a circle.

For your convenience, we have recorded a video detailing the changes made. We kindly request you to view this video which is located in the private content area for your reference.

Best Regards,
8Theme’s Team

Hello, @michaelmilauskas,

Thank you for using our theme and for contacting us.

To remove the menu in the pre-footer, kindly follow these steps: Navigate to your WordPress dashboard, select ‘Appearance’, then ‘Widgets’, followed by ‘Pre-footer area’. Here, you can delete the widget and then revisit your site to confirm the changes. https://imgur.com/bulTdwQ

We trust this will resolve your issue.

However, if the problem persists, we kindly request you to create temporary wp-admin access so we can review your settings.

To grant wp-admin access, please create a new user account with an administrator role via the Dashboard. Subsequently, provide us with the wp-admin URL, username, and password via the Private Content area.

Best Regards,
8Theme Team.

Hello, @Isotto,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:
Page URL on which the issue appear:

Thank you for your cooperation.

Best Regards,
8Theme’s Team.

Hello, @Peter,

To add a banner on your site on each single post page, kindly follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Select ‘Static blocks’.
3. Proceed to ‘add new static block’ as per your specific needs.

Once you have completed the above, please follow the subsequent steps:
Kindly proceed to edit a specific single post page by navigating to Xstore Options > Layout > Use custom banner above breadcrumbs. Please select as per your requirement and update it accordingly.

For your better understanding, we have attached a screenshot for your reference.
https://imgur.com/FDMtRdv

Best Regards,
Team 8Theme

Hello, @Peter,

1) links to places where I would like a banner:
https://sanity.pl/sklep/

To incorporate a banner on your shop page, kindly follow the steps below:

1. Navigate to your WordPress Dashboard.
2. Select ‘Static blocks’.
3. Proceed to ‘add new static block’ as per your specific needs.

Once you have completed the above, please follow the subsequent steps:

1. Go to ‘Xstore’.
2. Select ‘Theme Options’.
3. Choose ‘WooCommerce’.
4. Proceed to ‘Shop’.
5. Select ‘Shop page layout’.
6. Choose ‘Banner Content’.
7. Add the specific static block short code in the provided space.
8. Finally, select the banner position as per your requirement.

For your convenience, we have attached a screenshot for reference. https://imgur.com/ZmoBC20

Best Regards,
8Theme’s Team

Hello, @rafaelgarcia3,

Thank you so much for purchasing our theme and contacting our support center.

1. There is a test that can clarify it the mentioned behavior comes from our theme or from somewhere else:

– Please check how it works with the default WooCommerce theme – Storefront activated on your site (go to Appearance > Themes > Install and activate the official WooCommerce theme Storefront for a few mins and check if your issue appears with our theme only or with the default WooCommerce theme too. Our XStore Core plugin can be disabled also to make this test more clear) and let us know the result.

2. We suggest disabling all third-party plugins (including CDN,cache plugins and jetpack ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant us permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.