Hello, @sethr,

Thank you so much for purchasing our theme and contacting our support center.

1) Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2) If the issue is related to the table’s styling, you can add custom CSS code to the table elements to ensure that the formatting is preserved. For instance, you can use the style attribute within the td tags to define the width and other styling properties.

Please refer to the following images for your reference:
https://postimg.cc/Z91cJZHC
https://postimg.cc/0zzXvtvX

For further information, we recommend reading the articles available at the following links:
https://elementor.com/help/edit-html-elementor/
https://www.w3schools.com/html/html_tables.asp

We trust this will be of assistance to you.

Yours sincerely,
Team 8Theme.

Hello, @Rich Kil,

Thank you for your response.

We are writing to inform you that we have made the necessary adjustments to the logo and description font on your page as per your request. The logo has been reduced in size and the description font has been enlarged.

To achieve this, we utilized Elementor to edit the page and specifically modified the icon box element to meet your specifications. The changes have been successfully updated.

Please refer to the attached image for a visual reference of the modifications.
https://ibb.co/GTSjSH6
https://ibb.co/kmNbYCP
https://ibb.co/K2zQ0bB
https://ibb.co/f1BpXrY

We trust that these changes meet your expectations. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Matt K,

Thank you for contacting us and for using XStore.

We hope this message finds you well.

In order to assist you effectively with the issue you are experiencing, we kindly request you provide the URL of the page where you are encountering the problem. Additionally, please ensure that you provide valid and working wp-admin login access.

To help us understand your issue better, we would appreciate it if you could describe your problem in detail, including your exact requirements or your desired outcome. This will enable us to provide you with the most suitable solution.

At present, we are unable to access your site due to invalid login details. We kindly ask you to refer to the image in the private content area for further clarification.

Furthermore, we recommend that you read our theme documentation for additional guidance. https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

We look forward to assisting you promptly upon receipt of the requested information.

Best Regards,
8Theme’s Team

Hello, @mirko,

Thank you for your response.

1) We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing your browser cache. Please note that we have deactivated the variation gallery option located under XStore > Theme Options > Woocommerce > Single Product Builder, which has successfully addressed your concern.

Additionally, We would like to inform you that when the Variation Gallery is enabled on the product page, the product will only display the Variation Image Gallery and not the product video and product gallery simultaneously.

This is a default functionality of the Variation Gallery option.

2) For quick view product image issue.

We suggest switching to the Xstore Parent theme (Appearance > Themes) if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team.

Hello, @themeparrot,

We appreciate your prompt response.

Could you please confirm if the issue with the ‘More’ toggle option is only occurring on the home page? https://postimg.cc/QH8sthST

1) Please make sure that you are using the latest theme version and core plugin on your site – 9.2.2 & 5.2.2.

https://xstore.8theme.com/update-history/
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) We suggest switching to the XStore Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
Team 8Theme.

Hello, @Moshe,

We wish to inform you that we have already responded to your duplicate topic. You can find our reply at the following link: https://www.8theme.com/topic/woocommerce-product-addons-show-price-out-of-plaece-2/#post-372003. We kindly request you to review our response there.

In order to maintain efficiency and avoid any inconvenience, we would appreciate it if you could refrain from creating multiple topics for the same issue.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello, @mirko,

We appreciate your prompt response to our previous communication.

However, we regret to inform you that we are still unable to access your website due to an error. https://postimg.cc/Bjs57yhB

To facilitate further troubleshooting, we kindly request you provide us with the correct and working URL of your site. This will enable us to examine the issue more closely and provide you with the necessary assistance.

We look forward to your cooperation in this matter.

Best Regards,
8Theme’s Team.

Hello, @marquand,

Thank you for using our theme and for contacting us.

1) We kindly request you to ensure that your WordPress, WooCommerce, XStore theme, and core plugin are updated to their most recent versions. https://xstore.8theme.com/update-history/

2) We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

3) If the problem still persists, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

In addition, please provide your site’s WP Admin URL and credentials and FTP access in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Arun Sankar,

Thank you for contacting us and for using XStore.

We would like to inform you that the settings for product reviews are derived from the WooCommerce plugin and Unfortunately, there is no such an option. changes require customization.

The product rate is generated based on the left review. You can edit the reviews in Dashboard -> Products -> Reviews.

We recommend reaching out to WooCommerce support for further assistance: https://wordpress.org/support/plugin/woocommerce/

We trust that this information will be of assistance to you.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

We hope this message finds you well.

In order to assist you more effectively with the issue you are experiencing, we kindly request you to provide the URL of the page where you are encountering the problem.

Additionally, we would appreciate it if you could provide more detailed information about your specific needs, particularly regarding the logo size you are unable to alter. This will enable us to understand your situation better and provide you with the most suitable solution.

We look forward to your response and assure you of our best services at all times.

Best Regards,
8Theme’s Team

Hello, @Rich Kil,

Thank you for providing the URL of the category.

Upon reviewing your site, we noticed that you have added a product category description in the designated box.

Should you wish to modify the font and color, you may utilize inline CSS code in the description. Please refer to the attached image for guidance.
https://postimg.cc/S24PJRQF
https://www.w3schools.com/css/css_howto.asp

Furthermore, you have the option to create a new static block according to your preferred content and insert the block shortcode in the description box. This will display the content on the category page. This method provides a straightforward way to edit the content using the page builder Elementor, tailored to your requirements.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, @leveltgp,

Thank you for using our theme and for contacting us.

1) We are writing to inform you about the settings of the XStore AMP plugin that you are currently using. This plugin is designed to display product categories (Product > Categories) exclusively on the home page when accessed via mobile.

In the Home Page section of the AMP plugin, you have the option to select the order of the product categories, either in ascending (ASC) or descending (DESC) order. Additionally, you can also set a limit on the number of product categories you wish to display on the home page, according to your specific needs.

Please refer to the attached image for a visual guide on how to adjust these settings. https://postimg.cc/SjRZbyNx

2) We kindly request you to peruse our theme documentation which can be found at the following link: https://www.8theme.com/documentation/docs/home-page-section/

3) Regrettably, we currently do not have the option to display or select specific categories there. We apologize for any inconvenience this may cause. you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

Best Regards,
8Theme’s Team.

Hello, @Rich Kil,

We hope this message finds you well. We have reviewed the issue you are currently experiencing with your website. After careful analysis, we have determined that the problem does not originate from our theme, but rather from the pro plugin you are utilizing on your site.

We recommend reaching out to the support team of the pro plugin for further assistance. They should be able to provide you with the necessary guidance to resolve the issue.

If you receive “The package could not be installed. The package contains no files.” error message during plugin installation or update, there might be few different reasons of that:

The domain where you are trying to install/update the plugin is not registered with the proper license key (purchase code).

Make sure, the configuration of your server meets the minimum requirements of the plugin.

The file is broken or you are trying to upload the wrong file extension. Please download the file again and make sure is complete

Thank you for your understanding.

Best Regards,
Team 8Theme

Hello, @Aminadab Cruz,

4. Another problem is that I can’t open woocomerce shop page with elementor, it keeps loading, and I want to add a top border, cause it’s pretty close to the header. Adding bottom border to the header isn’t an option since it is added to all the other pages. I don’t know why can’t open shop page.

We would like to inform you that the Shop page is an Archive page, and it cannot be directly edited with any page builder. However, Xstore now offers the functionality to create your own custom shop page with Elementor.

Please follow the steps below to create your own Custom Shop page:

1. Navigate to Xstore Builder >> Product Archive. You can refer to this link for guidance: https://postimg.cc/gLXWmDHB
2. Click on ‘Add New’. For reference, please see: https://postimg.cc/4KLqycyC
3. Insert any of the pre-built templates to that page for your Shop archive page. You can view the process here: https://postimg.cc/1g2Bbr4z
4. Set the space to any section as per your requirements. For more details, please visit: https://postimg.cc/14HC36jv
5. Apply the condition to the custom-created Archive page. You can refer to these links for guidance: https://postimg.cc/xq05h81M & https://postimg.cc/8sKRYb3g

We hope this will assist you in achieving your desired result.

Best Regards,
8Theme’s Team

Hello, @Aminadab Cruz,

2. I want to change the default format for the headings, by example, I want to change font type to H2, but I don’t know how.

We hope this message finds you well. We are writing to inform you about the default settings for the body font in our system. You can locate these settings under the following path: Xstore >> Theme Options >> Typography.

For adjusting the settings of h1, h2, and other similar headings, you will need to edit the specific elements and check the option underneath it. Alternatively, you can utilize the Custom CSS to modify the size for h1, h2, and other tags on your website.

We trust this information will be of assistance to you. Should you require further clarification, please do not hesitate to contact us.

Best Regards,
8Theme’s Team