Hello, @nixatsnow,

Thank you for using our theme and for contacting us.

1/ Upon reviewing your website, we have observed that it is currently running on PHP version 8.2.13. To ensure optimal compatibility and performance, we kindly request that you downgrade the PHP version to 8.0.

For your convenience, we have provided a screenshot detailing the necessary information: https://ibb.co/cTqpCzr

Once you have completed the downgrade, please check again.

2/ We suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your Child Theme.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Michael Markou,

Thank you for using our theme and for contacting us.

We are delighted to inform you that the concern you raised regarding the oversized breadcrumb on the single product page has been successfully addressed.

We are pleased to inform you that we have successfully resolved the issue you reported. The problem was traced back to the utilization of custom CSS in the Laptop section. To rectify this, we have taken the necessary steps by commenting out the specific custom CSS. As a result, the Breadcrumbs on the Single Product page now appear as intended, presenting an improved visual experience.

For a visual reference, please consult the image provided at the following link: https://imgur.com/a/KTNquTR

You can adjust the padding of the Breadcrumbs on the Single Product Pages, kindly follow the steps below:

a) Log in to your WordPress Dashboard.
b) Navigate to “XStore” in the menu.
c) Click on “Theme Settings.”
d) Select “Single Product Builder.”
e) Locate the “Breadcrumbs” section.
f) Inside the “Computed Box,” you can fine-tune the padding and margin settings to meet your specific preferences.

We trust that this solution will provide the desired outcome, and your Breadcrumbs will now appear in an optimal manner on the Single Product Page.

Should you have any further inquiries or require additional assistance, please feel free to reach out.

Best regards,
The 8Theme Team.

Hello, @Fernando Marín,

We trust this message reaches you in good health.

To optimize your experience and address any potential issues, we recommend updating your XStore theme to the latest version. Furthermore, please ensure that all required plugins associated with the theme are also updated to their latest versions.

For a visual reference, please consult the image provided at the following link: https://imgur.com/a/yTP3RNx

Note: Take a Complete Backup:
Before initiating the update, it is essential to take a comprehensive backup of your site to prevent any inconvenience.

Read the XStore theme documentation of Plugins and theme update:
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
https://www.8theme.com/documentation/xstore/plugins/included-plugins/

Updating both the theme and its plugins will not only provide you with access to the latest features and improvements but will also contribute to the overall stability and performance of your website.

If you require any assistance or encounter challenges during the update process, please feel free to reach out to our support team. We are here to help ensure a smooth and successful update.

Best regards,
The 8Theme Team.

Hello, @Natali,

Thank you for contacting us and for using XStore.

1/ We appreciate your inquiry regarding the creation of two product cards with different colors for variable products, each having its own unique SKU. We understand the importance of SKU management for inventory tracking.

After a thorough investigation, we regret to inform you that, in WooCommerce, the system does not permit the use of the same SKU for multiple products. This limitation is inherent to WooCommerce and ensures the accurate tracking of inventory for each unique product.

However, we are committed to finding a solution that best fits your needs. To help organize and showcase your products effectively, we recommend the following approach:

a) Navigate to your WordPress dashboard.
b) Go to “Products” and select “Categories.”
c) Create categories based on your desired product differentiators, such as colors.
d) Assign the respective products to their corresponding categories.

By categorizing your products, you can create a more structured presentation on your shop page. Additionally, you can leverage XStore widgets to sort and display products according to these categories, providing a seamless shopping experience for your customers.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/31Awngj
https://imgur.com/a/lKiiOId
https://imgur.com/a/5ej3sGa

2/ Unfortunately, our current theme version does not have built-in functionality for this specific feature.

However, in WordPress, you can set up custom permalinks for your products by navigating to WordPress Settings >> Permalinks. This allows you to choose from a limited set of permalink structures for your products.

For more advanced customizations, such as dynamically changing the URL and product name based on color selection, it requires additional code customization.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/Bw1LNWN

Yours sincerely,
The 8Themes Team

Hello, @Supakit Mon,

Thank you so much for purchasing our theme and contacting our support center.

To better understand and address your concern, we kindly request that you provide a screenshot illustrating the issue at hand. This will enable us to examine the problem more closely and offer an effective resolution. However, please note that your site appears to be in maintenance mode, and we were unable to access it.

For a visual reference, please consult the image provided at the following link: https://imgur.com/a/JKtaRiq

You can upload screenshots on https://imgbb.com/ and share the links with us.

Thank you for your cooperation and understanding. We are committed to ensuring your satisfaction and look forward to resolving your issue promptly.

Yours sincerely,
The 8Themes Team

Hello, @Michael Markou,

Thanks for your contact.

To facilitate a more accurate understanding and resolution of the issue you are experiencing, we kindly request that you provide us with a screenshot that captures the specific problem. This will greatly assist us in conducting a detailed examination and devising an appropriate solution.

Please upload the required screenshots to https://imgbb.com/ and share the links with us by pasting them in your response.

Additionally, we would be grateful if you could extend temporary administrative access to your WordPress site. This permission will enable our team to perform an in-depth analysis and achieve a more accurate assessment of the issue.

We strongly advise you to create a full backup of your site prior to granting us access, to ensure the safety and integrity of your data.

Your cooperation and understanding in this matter are highly appreciated. Our team is dedicated to your satisfaction and is eager to address and resolve your concerns without delay.

Warm regards,
The 8Themes Support Team

Hello, @manasi,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you have encountered, we kindly request that you follow the steps outlined below:

1. Access your WordPress Dashboard.
2. Navigate to the ‘Elementor’ tab.
3. Select ‘Settings’.
4. Proceed to the ‘General’ section.
5. Under ‘Post Types’, please ensure that the ‘Static Blocks’ option is checked.
6. After making this adjustment, remember to save your changes.

For your convenience, we have included an image to serve as a visual guide during this process. https://ibb.co/3YPgqNq

We are optimistic that these instructions will effectively resolve the issue at hand. Should you continue to experience any difficulties, please do not hesitate to reach out to us for further assistance.

Warm regards,
The 8Theme Team

Hello, @Nazir,

We appreciate your effort in sharing the screenshot with us.

Should you desire to modify the font size of the main menu, we kindly ask you to follow these steps:

1. Go to the ‘XStore’ section.
2. Select ‘Theme Options’.
3. Proceed to ‘Header Builder’.
4. Click on ‘Main Menu’.
5. Locate ‘Content Zoom (%)’.
6. Enter the desired value to adjust the font size to your preference.
7. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have included an image to serve as a visual guide for the aforementioned process. https://ibb.co/2M1xpNP

We trust that these instructions will effectively address your concern. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Nazir,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with a screenshot of the problem you are encountering. This will enable us to gain a clearer understanding of the issue and assist you more effectively.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @countryman,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes implemented.

As part of the solution, we have configured the Slider Items to display 2 items when accessed from a mobile device. This adjustment has addressed the concern you brought to our attention.

For your reference, please view the following image which illustrates the modification: https://ibb.co/S6GB7bY

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the improvements. Our team has implemented the necessary CSS code to address the problem, and we have attached an image for your reference. https://ibb.co/jMPYsFv and https://ibb.co/n3jyhNn

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @GTP,

We trust this message finds you well.

To address the concern you have raised, we kindly request that you adjust the section layout settings and modify the column settings in accordance with the guidelines provided in the attached screenshots. Please refer to the images for further clarification.

https://ibb.co/Y7pFfsp
https://ibb.co/Wt0s6W2

We are optimistic that these steps will effectively resolve your issue. Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @musi,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @coffeedog,

Thank you for your follow-up and for providing additional details on the steps you’ve taken to troubleshoot the issue. We appreciate your diligence in trying to resolve this matter.

We have revisited our website based on your feedback, and We glad to inform you that the ‘basket to basket’ functionality is working fine on my end. However, to better understand and address the issue you’re facing, a video demonstrating the problem would be extremely helpful.

Please go ahead and record a video showcasing the steps you take and the issues you encounter. You can upload the video on the following link: https://streamable.com/ ,

For a visual reference, We again created a video please consult the video provided at the following link:https://streamable.com/1uogf2

Best Regards,
Team 8Theme

Hello, @aeroengineer54,

Thank you for your response.

Could you please provide more details about your issue by creating a video and sharing it with us here? We will review it and offer a suitable solution to resolve your problem.

To enhance clarity, kindly be more specific by including images or videos related to the mentioned concern, along with the exact page URL. This will enable us to assist you more effectively.

For visual guidance, you can upload the video at the following link: https://streamable.com/

Note: Prior to sharing your site’s wp-admin URL and access with us, please ensure you take a complete backup of your site. This will allow us to make necessary changes, remove plugins, and debug your site to address the issue.

Best Regards,
Team 8Theme

Hello, @GTP,

1) Unfortunately, we do not currently support custom CSS for achieving the specific animated feature you desire. However, I would like to suggest an alternative solution that may meet your requirements.

Instead of using custom CSS, consider utilizing the Marquee feature in the following manner:

a) Place the Marquee on the designated page.
b) Navigate to the content section, specifically the General tab in the items section.
c) Add media elements, such as images, to the Marquee.
d) Set the desired animation type for the Marquee in the same section.
e) In the Advanced section under Layout, configure the position settings,

such as Fixed or Absolute. If you choose Absolute, you can easily drag the marquee anywhere on the page and adjust its placement.

For a visual reference, please consult the image provided at the following link:
https://imgur.com/a/4yLhDzb
https://imgur.com/a/xAZSl6G

2) We regret to inform you that we currently do not have a pre-existing custom CSS code or element available to display carousels in the specific manner you have described, where incoming and outgoing elements appear with a faded effect.

We appreciate your understanding in this matter.

Kind regards,
The 8Theme Team