Botón Añadir Carrito no esta dando retroalimentación

This topic has 4 replies, 2 voices, and was last updated 5 months ago ago by Tony Rodriguez

  • Avatar: Fernando Marín
    Fernando Marín
    Participant
    December 14, 2023 at 16:30

    Estimado equipo de soporte,

    Estoy experimentando un problema con el botón “Añadir al carrito” en mi sitio web que utiliza el tema XStore. Cuando hago clic en el botón “Añadir al carrito”, no se muestra el mensaje de que se ha añadido el producto al carrito, pero sí se añade al carrito. Sin embargo, cuando hago clic en el botón “Comprar ahora”, funciona correctamente y aparece el mensaje “Ceviche de Concha se ha añadido a tu carrito”.

    He revisado los archivos JavaScript y no he encontrado ningún error evidente que pueda estar causando este problema. Solo tenia un warning en
    comment-reply.js:96 [Violation] Added non-passive event listener to a scroll-blocking ‘touchstart’ event. Consider marking event handler as ‘passive’ to make the page more responsive. See https://www.chromestatus.com/feature/5745543795965952

    Lo solucione cambiando estas líneas en el archivo comment-reply.js cambiando cancelElement.addEventListener( ‘touchstart’, cancelEvent ); a cancelElement.addEventListener(‘touchstart’, cancelEvent, { passive: true }); y element.addEventListener( ‘touchstart’, clickEvent ); a element.addEventListener(‘touchstart’, clickEvent, { passive: true });

    Sin embargo, sigue sin aparecer el mensaje de que se ha añadido el producto correspondiente al carrito.

    Me gustaría solicitar su ayuda para resolver este problema. ¿Podrían proporcionarme alguna orientación sobre qué podría estar causando este problema y cómo puedo solucionarlo?

    Agradezco de antemano su ayuda.

    Saludos, Fernando Marín

    3 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 15, 2023 at 05:48

    Hello, @Fernando Marín,

    Thank you for contacting us and for using XStore.

    Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

    Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Yours sincerely,
    The 8Themes Team

    Please contact administrator
    for this information.
    Avatar: Fernando Marín
    Fernando Marín
    Participant
    December 18, 2023 at 20:46

    Hola Tony!

    Please contact administrator
    for this information.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    December 19, 2023 at 06:11

    Hello, @Fernando Marín,

    We trust this message reaches you in good health.

    To optimize your experience and address any potential issues, we recommend updating your XStore theme to the latest version. Furthermore, please ensure that all required plugins associated with the theme are also updated to their latest versions.

    For a visual reference, please consult the image provided at the following link: https://imgur.com/a/yTP3RNx

    Note: Take a Complete Backup:
    Before initiating the update, it is essential to take a comprehensive backup of your site to prevent any inconvenience.

    Read the XStore theme documentation of Plugins and theme update:
    https://xstore.helpscoutdocs.com/article/63-theme-update
    https://xstore.helpscoutdocs.com/article/37-plugins-update
    https://xstore.helpscoutdocs.com/article/36-included-plugins

    Updating both the theme and its plugins will not only provide you with access to the latest features and improvements but will also contribute to the overall stability and performance of your website.

    If you require any assistance or encounter challenges during the update process, please feel free to reach out to our support team. We are here to help ensure a smooth and successful update.

    Best regards,
    The 8Theme Team.

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