Hello, @Gaurav,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for the inconvenience you’ve encountered. It appears that something has gone awry. We kindly ask that you first disable 3rd party plugins (including Kirki Customizer Framework plugin) on the site. After that again activate the XStore Core plugin on your site.

In case if automatic plugin installation fails (as a rule it is because of your server settings), you can install them manually via your Dashboard: Plugins > Add New > Upload Plugin > Browse plugins archives. Or via FTP, by uploading and extracting the plugin zip files into wp-content/plugins folder.

You can find the zip files for plugins installation here – https://www.8theme.com/downloads/

Thank you for your understanding and cooperation.

We look forward to hearing from you soon. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team.

Hello, @Qilah,

Thank you so much for purchasing our theme and contacting our support center.

1/ Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Furthermore, proceed to Theme Options > Header Builder > Multiple Headers and make the necessary edits to your custom headers.

After completing these steps, we kindly ask that you clear your cache to observe the changes.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, @Insideabis1,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with a detailed description of the issue you are encountering, including your specific requirements or objectives. Additionally, for a more comprehensive understanding of the problem, we would greatly appreciate it if you could capture a video demonstration.

Once you have recorded the video, please upload it to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @vipul yadav,

Thank you so much for purchasing our theme and contacting our support center.

Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

Best regards,
The 8Theme Team

Hello, @FOX,

We hope this message finds you well.

We are writing to inform you that your recent request has not provided us with sufficient clarity to fully understand your needs. To assist you more effectively, we kindly ask that you provide a detailed description of the problem you are encountering, as well as your specific objectives.

Additionally, if possible, please include a screenshot of the issue. This will greatly enhance our ability to comprehend the situation and offer a suitable solution.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

We kindly recommend that you take a complete backup of your site before proceeding.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

Thank you for your cooperation, and we look forward to your response.

Best regards,
The 8Theme Team

Hello, @jimmy-17,

Thank you for reaching out to us regarding the issue you’re experiencing with the quote confirmation message in WooCommerce Storefront. We understand the importance of a seamless quoting process and are committed to resolving this matter for you.

To determine whether the issue is specific to your theme, we kindly ask you to follow these steps:

a) Switch your current theme to “WooCommerce Storefront,” the default theme that comes bundled with WooCommerce.

b) Add a product to your quote list and check if the confirmation message “Quote added to quote list” is displayed. To understand is it our theme issue or not?

If the issue persists even with the WooCommerce Storefront theme, it could suggest a potential plugin conflict or a broader compatibility concern. In this scenario, We suggest that you contact the support team of WooCommerce (https://wordpress.org/support/plugin/woocommerce/) for further assistance.

Kind Regards,
8theme team

Hello, @Alexander,

We appreciate your patience and understanding regarding the issue you reported concerning the disappearance of the button and the small static block on your product page.

After a thorough investigation, we are pleased to inform you that we have identified and resolved the issue. It appears that the catalog mode was inadvertently enabled in your theme settings. To rectify this, we took the following steps:

a) Navigate to XStore >>Theme Settings
b) Go to WooCommerce(Shop)
c) Select Shop
d) Locate Catalog Mode
f) Disable the “Catalog Mode” option

Upon disabling the catalog mode, we kindly recommend clearing your browser cache before checking your site again. This simple step ensures that you view the latest changes accurately.

For a more visual guide, please refer to the image provided in the following link:
https://imgur.com/a/ocI3Dq3
https://imgur.com/a/QZcNwLE

Kind Regards,
8theme team

Hello, @Seainfotech,

Thank you for contacting us and for using XStore.

1/ We kindly request that you provide us with screenshots of the issue at hand. This will enable us to review the matter thoroughly and offer you the appropriate assistance.

2/ We would like to inform you that within the Appearance > Menus section, the categories displayed are sourced from the WordPress Dashboard under Posts > Categories. For your convenience, please refer to the attached image for a visual guide. https://ibb.co/TKkLRZP

Furthermore, the product categories present in the Appearance > Menus section are derived from the WordPress Dashboard, specifically under Products > Categories. An image has been provided for your reference to facilitate a clearer understanding. https://ibb.co/YDHLtgb

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

Hello, @Hanzla Nadeem,

We would like to inform you that we have provided a response to your query regarding the bottom header overlap on the search page on your existing thread. You can view our reply and continue the discussion at the following link: https://www.8theme.com/topic/bottom-header-overlaps-the-search-page-how-to-solve-this/#post-378543

To ensure a streamlined support experience and to avoid any potential confusion, we kindly request that you refrain from creating multiple topics for the same issue.

Should you require further assistance, please do not hesitate to reach out to us on the original thread.

Thank you for your understanding and cooperation.

Warm regards,
The 8Theme Team

Hello, @sergeantmaster,

1) Thank you for reaching out to us with your inquiry. We appreciate your interest in customizing the mobile sidebar width on your website. To achieve this, please follow the steps outlined below:

Navigate to XStore >> Theme Options >> Theme Custom CSS >> Global CSS.

Once you are in the Global CSS section, locate the designated area for custom code input.

Copy and paste the following CSS code into the provided space:

.et-mini-content {
    width: 100% !important;
    max-width: 320px !important;
}

For a more visual guide, please refer to the image provided in the following link:https://imgur.com/a/q3blAgS

In the code above, replace “YOUR_DESIRED_WIDTH_HERE” with the desired width value for your mobile sidebar But the width cannot be increased by 100%. You can change the max-width css code value as per your needs.

2) Upon receiving your inquiry, we promptly visited your site to investigate the reported animation issue. However, after thorough examination, we regret to inform you that we could not identify any such animation discrepancy during the product addition process.

For a more visual guide, please refer to the video provided in the following link:https://www.veed.io/view/e891cf5c-7c7c-4710-b496-c73cf7800fad?sharingWidget=true&panel=share

Additionally, To change the product-added notification type, please navigate to XStore > Theme Options > Woocommerce > Shop > Shop page Layout > Product added notification > Select as per your requirement and publish it.

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @Dimitris Polychronis,

Thank you for bringing this matter to our attention, and we appreciate your feedback regarding the icon sizes on the mobile version of your site. We understand the importance of a seamless and visually appealing user experience.

After carefully reviewing your concern, we took the initiative to visit your site and assess the appearance of the wishlist and account icons on mobile devices. During our evaluation, we observed that the top wishlist and account icons appear to be appropriately sized and aligned.

For a more visual guide, please refer to the image provided in the following link: https://imgur.com/a/Tt1jeEv

However, we acknowledge your preference for larger icons, and we’re more than happy to assist you in customizing the icon sizes to better suit your desired resolution. To achieve this, please follow these steps:

a) Navigate to the XStore theme options.
b) Access the Header Builder section.
c) Locate the tabs for both the account and wishlist icons.
d) Within each tab, you will find an option to adjust the icon size.
e) Feel free to increase the size resolution as per your preference, and this should effectively address the concern you’ve raised. For a more visual guide, please refer to the image provided in the following link: [Insert Image Link].

For a more visual guide, please refer to the image provided in the following link:
https://imgur.com/a/co6Y3z1
https://imgur.com/a/Y7Vcd3a
https://imgur.com/a/sRm09dq

If you encounter any further challenges or have additional questions, please don’t hesitate to let us know.

Best Regards,
The 8Theme Team

Hello, @Marco A Jimenez,

We hope this message finds you well. Thank you for reaching out to us with your concerns regarding the search functionality on our platform. We appreciate your feedback and would like to address your issues promptly.

Regarding the limited display of items in the search results, please be informed that the search bar is designed to show a subset of relevant items initially. Please navigate the search bar results by scrolling or utilizing the “View More” button to unveil more products. Additional items will be loaded as you scroll, allowing you to explore a more extensive range of options.

For a visual reference, kindly consult the image provided in the following link:https://imgur.com/a/TLJoBzH

Furthermore, we understand that changing the language settings may affect the search results. For optimal results, we recommend searching for products using keywords in the language set for your website. This ensures that the search algorithm aligns with the language you are using, enhancing the accuracy of the results.

If you encounter any further challenges or have additional questions, please don’t hesitate to let us know. We are committed to providing you with the best possible user experience and appreciate your valuable input.

Best Regards,
The 8Theme Team

Hello, @Alyvalco,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your information, we have implemented the necessary CSS code within the following navigation path: XStore > Theme Options > Theme Custom CSS > Global CSS.

For your convenience, we have included images as a reference to guide you through the changes. https://ibb.co/stG3k6b and https://ibb.co/7nNqh9d

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Luis,

Thank you for contacting us and for using XStore.

1/ We kindly request you to read and adhere to the instructions provided in the official Elementor article, which can be accessed via the following link: https://elementor.com/help/elementor-widget-panel-not-loading/

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Best Regards,
The 8Theme Team

Hello, @jimmy-17,

Thank you for contacting us and for using XStore.

We trust this message finds you well. Thank you for bringing the matter of background images not being displayed on your website to our attention. We appreciate your proactive approach to seeking resolution.

Upon thorough examination of your site, we are pleased to inform you that we have identified no issues with the display of background images. In particular, the home page slider images are rendering properly as expected.

To ensure an optimal viewing experience, we recommend clearing your browser cache before revisiting the site. For your convenience and visual reference, we have prepared a video showcasing the correct display of your website’s home page slider images. Please find the video at the following link: https://www.veed.io/view/8a7b1fd2-0305-4e5c-88d8-711828113e77?sharingWidget=true&panel=share.

Best Regards,
The 8Theme Team