Return to previous page

Problems with the responsive menu and the AMP mode. How to deactivate it?

This topic has 2 replies, 2 voices, and was last updated 1 months ago ago by Tony Rodriguez

osk_iron_jesus

Participant

March 22, 2024 at 17:49

Hello there! I’ve encountered some issues with the responsive view of the site. The bottom menu it’s not so functional and I prefer to disable it.

On the general shop page or in the “cathegory” page the items are located in two columns and they’re going out the viewport width with some extra padding but in the editor it seems normal.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#388157 Copied Theme version: 9.2.9

1 Answer

Tony Rodriguez

Support staff

March 23, 2024 at 09:24

Hello, @osk_iron_jesus,

Thank you so much for purchasing our theme and contacting our support center.

We have identified a solution to the issue you are experiencing with the mobile version of your website. To rectify the problem, we kindly ask that you deactivate the XStore AMP plugin. This can be done by navigating to your WordPress dashboard, selecting ‘Plugins’, and then ‘Installed Plugins’.

Upon deactivation, you should notice that the issue with displaying the mobile version of your site is resolved. It seems that the problem is specifically linked to the XStore AMP plugin.

Could you please inform us whether you intend to utilize the AMP version of your website? If you do not plan to use it, we suggest keeping the XStore AMP plugin disabled to prevent any further issues.

We appreciate your attention to this matter and are here to provide any further assistance you may require.

Best regards,
The 8Theme Team

#388192 Copied
Tagged: amp mode issues, deactivate amp mode, fix wordpress amp problems, responsive menu problems, woocommerce menu troubleshooting, wordpress woocommerce themes
Viewing 2 results - 1 through 2 (of 2 total)