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Request a Quote – Pop up shows default image and text

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

indigoross

Participant

March 22, 2024 at 13:22

Hi

I hope all is well

Having an issue where the Request a quote pop up is showing an image and text by default and i cant remove it?

https://indigotestsite.co.uk/advantay/products/heating-controls/capillary-thermostats-universal-series/

Button is at the bottom, am using Single Product Page builder and is in Elementor.

Any help in removing this would be great!

Many thanks

Scott

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#388100 Copied Theme version: 9.3

3 Answers

Tony Rodriguez

Support staff

March 22, 2024 at 13:57

Hello, @indigoross,

Thank you for contacting us and for using XStore.

We kindly invite you to peruse our theme documentation at the following link: https://xstore.helpscoutdocs.com/article/135-request-a-quote

Should the issue continue to occur, we would appreciate it if you could securely provide your WordPress administrative credentials within the private content area. This will enable us to meticulously examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Warm regards,
The 8Theme Team

Please contact administrator
for this information.

#388110 Copied

indigoross

Participant

March 22, 2024 at 14:01

Hi!

Many thanks for the reply.

Sadly is still showing the image and text.

Have included the login details if you could take a look that be great

Many thanks

Scott

Please contact administrator
for this information.

#388112 Copied

Tony Rodriguez

Support staff

March 23, 2024 at 06:26

Hello, @indigoross,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Please note that we have removed the “Request a Quote” widget and the associated content shortcode. This can be found under the following navigation path: XStore > Theme Options > WooCommerce > Single Product Builder > Request A Quote.

For your convenience, we have attached an image for reference. https://imgur.com/nq29E5A

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tagged: default image, online store customization, pop up text, request a quote, seo friendly, woocommerce templates, wordpress
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