Elementor Slider Effect not visible after Update

This topic has 6 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: ju
    ju
    Participant
    March 22, 2024 at 12:10

    Hi, we update your theme today and couldn’t see the slider effekt “overflow” anymore. Any idea?

    5 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2024 at 12:54

    Hello, @ju,

    Thank you so much for purchasing our theme and contacting our support center.

    We would like to kindly request that you provide us with a detailed description of the issue you are encountering with the slider effect, specifically the “overflow” behavior you mentioned. To assist us in understanding the problem more clearly, could you please attach a screenshot of the slider in question?

    Additionally, for a comprehensive review, we would appreciate it if you could share the URL of the page where the issue is occurring.

    In order to facilitate a thorough investigation and to provide you with the most effective support, we also require access to your site’s wp-admin. Please submit your login credentials securely in the private content area provided for this purpose.

    We kindly recommend that you take a complete backup of your site before proceeding.

    We assure you that your information will be handled with the utmost confidentiality and used solely for the purpose of resolving your technical issue.

    Thank you for your cooperation and trust in our team. We look forward to your prompt response so that we can address your concerns as quickly as possible.

    Best Regards,
    The 8Theme Support Team

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    Avatar: ju
    ju
    Participant
    March 22, 2024 at 13:08

    Before update today, we used the slider widget in elementor. We put some images in there and also click the overflow effect, so that you can see one slide in center and the others slides on the right side and the left side (which are coming next..).
    After update the effect is gone, you could only see the slide in the center, not the other ones right and left.
    Hope it is more clear now…

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    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2024 at 13:19

    Hello, @ju,

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your site after clearing your browser’s cache to confirm that the solution has been effectively implemented.

    For your reference, the resolution involved selecting the “Inactive” option within the path: Elementor > Settings > Features > Upgrade Swiper Library. This action has addressed the concern you were experiencing.

    Additionally, we have provided an image in the private content area for your convenience, which should further assist you in verifying the changes.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    The 8Theme Team

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    Avatar: ju
    ju
    Participant
    March 22, 2024 at 13:21

    Nice! Thank you! Slider is working correktly.
    What was the problem?

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 22, 2024 at 13:23

    Hello, @ju,

    The problem was likely related to the Swiper library used by Elementor. By selecting the “Inactive” option within Elementor settings under “Upgrade Swiper Library,” it seems to have resolved whatever issue was occurring. This action may have prevented conflicts or resolved compatibility issues with other elements or plugins on your website.

    We hope this helps.

    Best Regards,
    The 8Theme Team

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