Hello, @Innova Partners,

We would like to inform you that you are at liberty to select and utilize any third-party plugin that best suits your requirements. However, please be advised that you do so at your own risk.

Thank you for your understanding.

Have a great day! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @amamatdi,

Thank you for using our theme and for contacting us.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link:
https://gtmetrix.com/reports/lemaamelia.com/N8tkZWwv/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://ibb.co/RSkT86b & https://ibb.co/NK7CnSX

About your results on gtmetrix results:

-Reduce initial server response time https://gtmetrix.com/reduce-initial-server-response-time.html

-Avoid chaining critical requests https://gtmetrix.com/avoid-chaining-critical-requests.html

-–Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

-Eliminate render-blocking resources https://gtmetrix.com/eliminate-render-blocking-resources.html

-Serve static assets with an efficient cache policy
https://gtmetrix.com/serve-static-assets-with-an-efficient-cache-policy.html

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Conrad,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you create temporary administrative access to your WordPress site and provide us with the credentials through the secure private content area. Additionally, please inform us of the specific demo site you are interested in importing, which can be viewed at the following link: https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.177823520.40739676.1707806744-1277643566.1707806744

This will enable us to assist you with the importation of the demo onto your website efficiently.

We appreciate your cooperation and look forward to facilitating a smooth setup process.

Best regards,
The 8Theme Team

Hello, @Eleni,

Thank you for contacting us and for using XStore.

1/ We would like to suggest a methodical approach to enhancing the performance of your website. Kindly proceed to navigate through the theme options and select ‘Speed Optimization’. We recommend that you evaluate each option individually to determine its impact on your site’s speed.

Additionally, we advise the utilization of the WP Rocket plugin, which is known to significantly contribute to website optimization.

2/ Please read this topic: https://www.8theme.com/topic/how-to-improve-the-speed-in-googlepagespeed/#post-383302

We hope this helps. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TronShop,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that XStore includes a functionality known as “Estimated Delivery,” which enables you to showcase the anticipated delivery date on the single product page of your website. For detailed guidance on utilizing this feature, we kindly invite you to consult our theme documentation at the following link: https://www.8theme.com/documentation/docs/xstore-setup-booster-sales-estimate-delivery/

Should you prefer a solution that more closely aligns with your specific needs, you are welcome to consider the use of a third-party plugin. Please be advised that the implementation of third-party plugins is to be undertaken at your discretion and responsibility.

2/ We would like to inform you that it is possible to include Additional Information, such as Product Trial Days and Warranty Period, on each single product page. This can be accomplished by navigating to Xstore > Theme Options > WooCommerce > Single Product Builder within your site’s administrative panel.

For your convenience, we have prepared a tutorial video that demonstrates this process. We encourage you to view this video for further guidance. https://www.veed.io/view/1913cb86-6142-4318-8445-995cb5828fed?sharingWidget=true&panel=share

Should you require any further assistance or have any questions, please feel free to contact our support team. We are committed to providing you with the support you need and are readily available to help.

Warm regards,
The 8Theme Support Team

Hello, @Glam.eu,

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

Our team has disabled the AJAX filter option located within the XStore > Theme Options > WooCommerce > Shop > Shop Page Filters. This action has addressed the problem you were experiencing.

Furthermore, we have verified that the category filter is now functioning correctly. For your convenience, we have created an instructional video that demonstrates the solution. You can view this video in the private content area provided.

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @TopGuides,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the modification was made to the CSS code located within the XStore > Theme Options > Theme Custom CSS > Global CSS section of your site.

Additionally, we have uploaded images to the file area for your convenience, which should serve as a visual reference for the adjustments made.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Zatos,

We are writing to express our gratitude for granting us access to your website’s wp-admin. Upon thorough examination, we have determined that the issue you are experiencing is isolated to your child theme.

To address this, we have temporarily activated the parent theme on your website, which has resulted in the newsletter functioning correctly. To assist you further, we have created a video demonstration that outlines the steps we took to resolve the issue. You can view this video in the private content area for your reference.

We kindly suggest that you review your child theme for any potential errors that may be causing the problem. Alternatively, you may consider installing a new child theme on your website.

We kindly recommend that you take a complete backup of your site before proceeding.

We trust that this information will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @martijntje,

Thank you for your response.

We would like to provide you with the necessary CSS code to remove the breadcrumbs on mobile devices for your website. Kindly follow the steps outlined below to implement the changes:

1. Navigate to the “XStore” section in your website’s admin panel.
2. Proceed to “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Select the “Global CSS” area.

Please copy the following CSS code and paste it into the Global CSS section:

@media only screen and (max-width: 767px) {
.page-heading.bc-type-left2.bc-effect-mouse.bc-color-dark {
    display: none !important;
}
}

After applying the code, the breadcrumbs should no longer be visible on mobile devices. We have attached a screenshot for your reference to ensure the desired outcome is achieved.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

We appreciate your attention to this matter and look forward to your confirmation of the changes.

Best regards,
The 8Theme Team

Hello, @Mathew,

Thank you for contacting us and for using XStore.

1/ “Out of stock” text comes from WooCommerce plugin. You can contact WC support to get assistance with it, or use translation files to change the text: install Loco translate plugin, go to Loco translate > plugins > woocommerce > edit English translation > Save changes, then you can disable the Loco plugin. For example – http://prntscr.com/qma5vl > http://prntscr.com/qma5zj

2/ We kindly request that you provide us with the URL of the web page where you wish to modify the size and color of the brand name, as well as adjust its position. This information is essential for us to accurately assess the changes required and to furnish you with the appropriate custom CSS code to address your needs.

We appreciate your cooperation and look forward to assisting you promptly.

3/ A/ We understand that you wish to modify the size of the brand image on the single product page to be larger than the default setting. To achieve this, please follow the steps outlined below:

1. Navigate to the “XStore” section in your website’s admin panel.
2. Proceed to “Theme Options”.
3. Click on “Theme Custom CSS”.
4. Select the “Global CSS” tab.

Once there, kindly copy and paste the following CSS code:

.single-product span.product_brand img {
    max-height: 140px !important;
    max-width: 240px !important;
}

This adjustment will result in a brand image that resembles the example provided in the following link: https://imgur.com/0a3981T

Please note that you have the flexibility to alter the max-height and max-width values in the code to suit your specific requirements.

3/ B/ We regret to inform you that it is not feasible to display the brand twice. However, we invite you to submit your request on our Taskboard at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from our customer community, our development team will take it into consideration for potential inclusion in a future update.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Marco A Jimenez,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to see the changes.

For your reference, the solution involved the addition of CSS code to your website. This was implemented in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

Please find a screenshot of the update for your convenience in the uploaded file area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @lew-shop,

Thank you for your response.

We would like to inform you that an infinite scroll navigation feature is available for use with Archive products. For your convenience, a reference image has been provided in the uploaded file section.

Furthermore, we currently do not offer an auto-scroll navigation option with Archive products. We invite you to submit this suggestion on our Taskboard at https://www.8theme.com/taskboard/. Should your request garner significant support from our customer base, our development team will take it into consideration for potential inclusion in a future update.

We appreciate your understanding and are here to assist with any further inquiries you may have.

Warm regards,
The 8Theme Team

Hello, @TronShop,

Thank you for your response.

We have conducted a thorough review of your website using the Chrome browser on a Windows operating system and are pleased to report that we have not encountered any issues. The theme options appear to be functioning correctly in customizer/live mode.

For your convenience, we have created a video demonstration that showcases the functionality in question. You can view this video in the private content area provided.

Should you continue to experience difficulties, we kindly ask that you furnish us with additional details, including the specific operating system and browser where the issue is occurring. This information will enable us to replicate the problem on the same device and browser, allowing us to provide you with more targeted assistance.

Thank you for your attention to this matter. We look forward to your response and stand ready to offer further support.

Best regards,
The 8Theme Team

Hello, @buf,

Thank you for your response.

1/ We would be glad to help you with this issue, however, speed optimization is out of the scope of our support as website speed depends on various factors that we do not control.
Here are main factors and recommendations:
– Plugins. When you have multiple plugins installed and activated on your site, it can slow it down. So, please, keep enabled only those plugins that you really need for the correct functioning of your site and disable all the plugins that you don’t use. The more plugins you use, the slower it will be.
– Caching. The most important part of optimizing your site is caching. Combine cached page with gzip compression to get better results. Select cache plugin, then follow their documentation and contact their support to get assistance.
– Images. Use optimized images only otherwise you will have big images and a slow loading time. Do not upload larger images than what is needed.
There are different ways on how to compress images. Use special services or WordPress plugins to optimize your images for decreased loading times: tinypng.com for example https://prnt.sc/sVkQkCpO-gL3 , Compressor.io, Kraken.io, EWWW Image Optimizer, Smush Image Compression and Optimization plugin.
– Server/Hosting. Sometimes slow speed can be a result of your hosting service. If you have checked the above items and the site is still slow, most likely it is a server/hosting issue. Contact your host and discuss it with them. Because even with the default WP theme site speed could be slow.
– CDN. Use a Content Delivery Network (CDN) CDNs can give an equally fast web experience to your users across the globe. We use CDN on our demos.

How to Speed Up a Slow Site With Elementor – https://elementor.com/help/speed-up-a-slow-site/

2/ Google Pagespeed (and now GTmetrix) always scores 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @TimN2408,

Thank you for using our theme and for contacting us.

To assist us in comprehensively understanding the issue you are encountering, we kindly request that you capture a video recording that demonstrates the problem. Once recorded, please upload the video file to a file-sharing service of your choice, such as WeTransfer (https://wetransfer.com/), and share the download link with us.

Additionally, we would appreciate it if you could provide the URL of the specific page where the issue is occurring. This will enable us to conduct a thorough examination and offer the appropriate assistance.

Thank you for your cooperation. We look forward to your prompt response so that we may address your concerns as efficiently as possible.

Best regards,
The 8Theme Team