Hello, @rfs1,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @leveltgp,

We would like to inform you that it is necessary to generate a new token from Instagram. Please proceed with this action and verify the functionality once more.

We trust this guidance will be of assistance to you.

Best regards,
The 8Theme Team

Hello, @diatomee,

We kindly advise you to proceed with the installation of the Loco Translate plugin on your website. Once installed, please navigate to the language files of the Woocommerce plugin and implement the necessary text modifications as per your specifications. Ensure to save the changes upon completion. https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

For your convenience, we have included a reference video to assist you with the process.
https://www.veed.io/view/28429a36-0f5b-45a0-b486-892d71744898?panel=share

After the text has been successfully updated, you may choose to deactivate the Loco Translate plugin on your website at your discretion.

We trust this information will be of assistance to you.

Warm regards,
The 8Theme Team

Hello, @ziga32,

Thank you for reaching out to us with your concern.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Kombajn88,

Thank you for reaching out to us with your concern.

1/ We regret to inform you that the functionality you are seeking to customize the Products Design options is not currently available. These settings are predetermined by default and cannot be altered at this time.

We apologize for any inconvenience this may cause and appreciate your understanding.

Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, we have implemented the wishlist and compare widget above the “Add to Cart” button. This can be found within the XStore Theme Options under WooCommerce > Single Product Builder.

For your convenience, we have attached an image for reference. Please feel free to add widgets to this section according to your needs and publish them as desired.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

Additionally, We would like to inform you that we have deselected the “Only show children of the current category” option located within the Widgets section, specifically in the Shop sidebar area under the Product categories widget.

For your convenience, we have created a video demonstration detailing the changes made. You can view this video in the private content area provided for your reference.

4/ We would like to guide you through the process of adding the option to close the settings on the sidebar, similar to the functionality available on our demo site. Please follow the steps outlined below:

1. Navigate to the “XStore” section.
2. Proceed to “Theme Options.”
3. Select “WooCommerce,” followed by “Shop” and then “Shop Page Filters.”
4. Locate “Widget Toggles” and ensure that the toggle is set to “ON.”
5. Choose the desired “Widget Toggle Action” that meets your requirements.
6. Once you have made your selection, please remember to click “Publish” to save the changes.

For your convenience, we have included an image for reference to assist you with this process. https://ibb.co/xDBtgPv

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Allen,

Thank you for reaching out to us with your concern.

We regret to inform you that your recent request has not been entirely clear to our team. To assist you most effectively, we kindly ask that you provide a detailed description of the issue you are facing or outline your specific objectives. This will enable us to understand your needs better and offer the appropriate assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Daniyal,

Thank you for reaching out to us with your concern.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @AACoffee,

Thank you for contacting us and for using XStore.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @JamesG,

We are pleased to inform you that the CSS code you recently implemented has successfully rectified the issue with the box frame surrounding your logo. For your convenience, we have attached an image to serve as a reference in private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @DebbieC,

Thank you for contacting us and for using XStore.

Kindly navigate to the XStore Dashboard, proceed to the Patcher, and select the ‘Refresh patches’ option. Once there, please apply the patch with the ID #9286983.

We hope you find these instructions helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Marco A Jimenez,

Thank you for reaching out to us with your concern.

We kindly request that you review and adhere to the instructions provided in our theme documentation, which can be found at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/

Should the issue persist after following the guidelines, we would be grateful if you could capture a screenshot of the problem. Additionally, for us to conduct a thorough examination of your settings and gain a comprehensive understanding of the issue, we would appreciate it if you could create temporary administrative access to your WordPress site. Please submit the access details securely through the private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Your cooperation is greatly appreciated, and we are here to assist you in resolving this matter promptly.

Best regards,
The 8Theme Support Team

Hello, @Paun Marian Ionut,

Thank you so much for purchasing our theme and contacting our support center.

To address the concern you have raised, we kindly request that you navigate to the specific page on your website and proceed to remove the featured image. Once this action has been completed, please ensure to update the page accordingly. https://ibb.co/GWkC3s8

We are optimistic that this solution will rectify the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @onebestmetin,

Please check the private content area.

Best Regards,
The 8Theme Team

Hello, @zenoshk,

Thank you for your response.

We are pleased to inform you that we have created a video tutorial specifically for you, which has been uploaded to our test site. This video provides a comprehensive guide on how to achieve your desired outcome using the XStore product grid widget. https://www.veed.io/view/ac7139e3-cc73-438b-82e7-84d5132bd880?panel=share

We kindly request that you take the time to view the tutorial and follow the step-by-step instructions presented within. We are confident that this will assist you in resolving your issue.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

We look forward to your feedback and hope that our video proves to be beneficial for you.

Warm regards,
The 8Theme Team

Hello, @Dr. OSHA,

Thank you for your response.

1/ Should you desire to exhibit product images in a clear and sharp manner,, we kindly ask you to navigate to the following path within your website’s dashboard: Appearance > Customize > WooCommerce > Product Images > thumbnails width and regenerate thumbnails. https://ibb.co/P5dGCVv

For further guidance and detailed instructions, we invite you to peruse our theme documentation. https://www.8theme.com/documentation/xstore/woocommerce/product-images/
https://woo.com/document/fixing-blurry-product-images/

We trust that the information provided will be of significant assistance to you.

2/ We have conducted a thorough review of your website and are pleased to inform you that we have not identified any issues. However, we noticed that the related products section is not visible on the single product page of your site. For your convenience, we have attached an image to illustrate this observation. https://ibb.co/sQw2Shg

To resolve this matter, we kindly suggest that you clear your browser’s cache or attempt to access your site using a different browser that has not previously been used to visit your website.

We trust that this recommendation will prove beneficial.

3/ We would like to kindly remind you that if the Jetpack plugin is not currently required for your operations, we recommend deactivating it to ensure optimal performance of your website.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team