Hello, @Hanzla Nadeem,

Thank you for your response.

We are pleased to inform you that the technical issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your website.

During our troubleshooting process, we identified that the Elementor Pro plugin was the source of the problem. As a result, we have temporarily deactivated this plugin on your site, which has led to the resolution of the issue.

We recommend that you carefully review the Elementor Pro plugin settings and any custom code associated with it, as these may have contributed to the difficulty you experienced.

For your convenience, we have attached an image to this message to serve as a reference for the steps you may need to take. https://imgur.com/CTwIKO5

Should you require any further assistance or have additional questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Support Team

Hello, @proyectoswebit,

Thank you for your response.

Do you mean you wish to search by attributes in Header search https://imgur.com/TyhzOWd ?

We regret to inform you that, at present, the XStore theme does not support searching by attributes through the header search feature.

Our theme has search by the products, product SKU, pages, posts (Theme Options > Header builder > Search). If you want to have any other types of search (by attributes, category title, tags etc) you can use an additional plugin or submit additional customization requests https://www.8theme.com/account/#etheme_customization_panel

We hope this information is helpful.

Should you have any further questions or require additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Murad,

We appreciate your prompt response and would like to confirm our understanding of your request. It is clear to us now that you wish for the titles to be uniformly sized, rather than altering the entirety of the text.

We are pleased to inform you that the issue has been successfully resolved. The necessary CSS code has been implemented in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, we have attached an image in private content area illustrating the changes.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Allen,

Thank you for contacting us and for using XStore.

We would like to kindly inform you that your recent request has not been entirely clear to us. To ensure that we can assist you effectively, we request that you provide a detailed description of the issue you are encountering, as well as your specific objectives or requirements.

Additionally, for a more comprehensive understanding of the problem, we would greatly appreciate it if you could include some screenshots in your response.

Furthermore, we have encountered difficulty accessing the URL you have provided. If possible, please verify the URL and resend it so that we may proceed with addressing your concerns.

We are committed to providing you with the best possible support and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, @Abdulrahman Nahhas,

Thank you so much for purchasing our theme and contacting our support center.

In order to resolve your issue, please navigate to XStore >> Theme Options >> Header builder >> Contacts element and delete the existing elements then add them again from scratch.

As an example, the “Url For Field” for a phone number should be formatted as “tel:+xxxxxxxxxx” and for an email address as “mailto:your_email”.

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Louisa_the_1st,

We would like to inform you that we have provided a response to your inquiry on the topic you posted. You can view our reply at the following link: https://www.8theme.com/topic/i-havent-been-able-to-figure-out-how-to-remove-the-top-part-on-my-header-with-a-static-block-2/#post-387028

To ensure a streamlined and efficient support experience, we kindly request that you refrain from creating multiple topics for the same issue. This will help prevent any confusion and allow us to assist you more effectively.

We appreciate your understanding and cooperation.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @Aleks,

Thank you so much for purchasing our theme and contacting our support center.

By default the buy now button should not be shown on mobile in the sticky panel, it can appear in case you are using a cache plugin or CDN.

We can offer you to add the code into Theme Options > Theme custom CSS > Global:
this code can be used to add a scroll https://gyazo.com/9564b345cce274c0b8b1d94f7aec33bb

@media only screen and (max-width: 992px) {
    .single-product .etheme-sticky-cart .et_column:nth-child(2) {
        justify-content: flex-start;
        overflow: auto;
    }
}

or this

@media (max-width: 767px) {
    .etheme-sticky-cart p.price,
    .etheme-sticky-cart .quantity ~ .et-single-buy-now {
        display: none;
    }
}

to remove the buy now button – https://prnt.sc/962l1TXSdFjU

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @proyectoswebit,

Thank you for contacting us and for using XStore.

1/ We are pleased to confirm that it is indeed feasible to apply filters exclusively on the store page. To accomplish this, we kindly ask that you utilize the XStore Builder, specifically the Product Archive Builder with Elementor. For detailed guidance, please refer to our instructional article here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

You may create a custom layout tailored to your preferences and then establish the condition to apply it to the Shop page. Once completed, please ensure to save your settings.

For your convenience, we have provided an image below as a visual reference.

https://imgur.com/mqlYWnf

2/ Our theme has search by the products, product SKU, pages, posts (Theme Options > Header builder > Search). If you want to have any other types of search (by product attributes category title, tags etc) you can use an additional plugin or submit additional customization requests https://www.8theme.com/account/#etheme_customization_panel

We hope this information is helpful.

3/ We kindly request that you perform a complete backup of your database and files prior to initiating the update of your theme. This precautionary measure is crucial to ensure the safety and integrity of your data.

For detailed guidance on the update process, please refer to the instructions provided in our theme documentation, which can be accessed at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

We hope you find this information useful and that it facilitates a smooth update experience.

Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Frank,

Thank you for contacting us and for using XStore.

To address your concern, we kindly ask that you implement the following solution. Please copy and paste the CSS code provided below into the designated area of your website’s backend. Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS to do so.

.single-product span.product_brand {
    position: absolute;
    top: 34px;
    left: 300px;
}
.single-product .woocommerce-product-details__short-description {
    margin-top: 35px !important;
}

We trust that this will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Dombici Serban,

Thank you for contacting us and for using XStore.

To adjust the number of columns displayed on your category page to either four or five, kindly follow the steps outlined below:

1. Access your website’s dashboard and go to ‘XStore’.
2. Proceed to ‘Theme Options’.
3. Click on ‘WooCommerce’, followed by ‘Shop’.
4. Navigate to ‘Shop Page Layout’.
5. Under ‘Default View (Category Pages)’, select the desired column grid configuration that meets your requirements.
6. Once you have made your selection, please ensure to click ‘Publish’ to apply the changes.

For your convenience, we have included an image to serve as a visual reference for the aforementioned process. https://imgur.com/FtiPFeD

We hope that these instructions will effectively resolve your issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Aulakh, Sam,

Thank you for reaching out to us with your concern.

1/ In order to address the concern you’ve raised, we kindly ask that you follow these steps to modify your shop sidebar within your WordPress dashboard:

1. Log in to your WordPress dashboard.
2. Navigate to “Appearance” and then select “Widgets.”
3. Locate the “Shop Sidebar” area.
4. Here, you have the option to remove the “Filter Products by Rating” widget.
5. Subsequently, you may add a “Static Block” widget to the sidebar.
6. Choose the specific block that meets your requirements.

For a comprehensive guide on managing widgets and custom widget areas, please refer to our documentation: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

Additionally, we have provided an image for your reference to assist with these steps: https://imgur.com/BzR4rrr

2/ We regret to inform you that the requested action cannot be accommodated without further code customization. We appreciate your understanding in this matter.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Clau8826,

Thank you for contacting us and for using XStore.

To translate the checkout in the off-canvas cart, You need to install the Loco translate plugin.

Please watch this video – https://youtu.be/WYBlzdJs5PU
and read our theme documentation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Following your request, you are required to translate the XStore theme in order to modify the specified word according to your needs.

Please refer to the attached images for guidance.

https://imgur.com/HBKJMmH

https://imgur.com/U3sWyGg

We trust this will resolve your issue.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

Hello, @VincentC,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Jose alfonso,

Thank you for contacting us and for using XStore.

In order to address the concern you have encountered, we kindly request that you follow the steps outlined below:

1. Log in to your WordPress Dashboard.
2. Navigate to WooCommerce > Settings.
3. Proceed to the ‘Accounts & Privacy’ tab.
4. Locate the option titled “Allow customers to create an account on the ‘My account’ page” and ensure that it is unchecked.
5. After making this adjustment, please remember to click ‘Save changes’ to apply the modification.

For your convenience, we have included an image to serve as a visual reference for the aforementioned steps. https://imgur.com/8kaER2O

We are optimistic that these instructions will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @sethr,

Thank you for your message and for sharing your findings regarding the image resolution dropdown issue you encountered. It’s great to hear that you were able to identify the culprit and implement a workaround by selecting the “CUSTOM” option and specifying your own dimensions.

if you encounter any other issues or have further questions, please don’t hesitate to reach out to us. We’re here to assist you every step of the way.

Thank you once again for bringing this to our attention, and we appreciate your patience and understanding.

Best regards,
The 8Theme Team