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“Close” button not working when in Product Image widget.

This topic has 4 replies, 2 voices, and was last updated 3 weeks, 2 days ago ago by Tony Rodriguez

VincentC

Participant

March 13, 2024 at 21:13

Hello,

I have an issue when you click on the product image and you want to close it by click on the X at the top right corner, it doesnt work. Only ESCAPE works.

I am using the Product Image widget for WooCommerce Single Product pages.

I’ve attached a screenshot of the button that doesn’t work. It doesn’t work on Desktop but also on mobile.

Please, contact administrator
for this information.

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support staff only.

#386842 Copied Theme version: 9.2.9

3 Answers

Tony Rodriguez

Support staff

March 14, 2024 at 07:31

Hello, @VincentC,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#386865 Copied

VincentC

Participant

April 8, 2024 at 20:09

Hello,

I doubt it is an issue with a plugin, as I already tried disabling everything and it still doesn’t work.

Please contact administrator
for this information.

#390708 Copied
Tony Rodriguez

Support staff

April 9, 2024 at 06:54
Hello, @VincentC,

Thank you for your response.

To solve your issue, please add next CSS code in XStore > Theme options > Theme custom CSS > Global CSS.
```
.elementor-slideshow__header {
    z-index: unset !important;
}
```
We hope this helps.

If the issue persist, Please provide your site wp-admin access in private content area so that we can take a closer look at your settings and help you further.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team
#390740 Copied
Tagged: close button issue, product image widget, woocommerce themes, wordpress
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