Images are showing broken when previewing page, but are showing in builder?

This topic has 4 replies, 2 voices, and was last updated 3 months, 1 weeks ago ago by Tony Rodriguez

  • Avatar: sethr
    March 13, 2024 at 16:04

    Take a look in private area for login link. Images are showing broken when previewing page, yet they are present in my page builder.

    I’ve tried duplicating the sections, I’ve tried editing and adding different images, keep showing broken on preview. Cannot understand why?

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: sethr
    March 13, 2024 at 16:16

    Update, now it’s even more complicated… When I click on the image item, and then click away in the page builder—it now shows BROKEN! But if I duplicate the section holding the image, It shows up again (only in the builder). Still perpetually shows broken when previewing the page outside of builder.

    Avatar: sethr
    March 13, 2024 at 16:28

    OK, and now a real clue! After much testing, i’ve found that it’s an issue with the Image Resolution drop down item I was using. I had been using the “WooCommerce Thumbnail – 300×300” options. THIS IS THE CULPRIT. After selecting “CUSTOM” and using my own dimensions, all the sudden the images now show again. I have left one duplicated container “How to enjoy Fable” mid way down the page, with the offending issue as originally posted so you can see it, as I think there is obviously an issue still at play here. I have simply found a work around with the custom option.

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    March 14, 2024 at 06:13

    Hello, @sethr,

    Thank you for your message and for sharing your findings regarding the image resolution dropdown issue you encountered. It’s great to hear that you were able to identify the culprit and implement a workaround by selecting the “CUSTOM” option and specifying your own dimensions.

    if you encounter any other issues or have further questions, please don’t hesitate to reach out to us. We’re here to assist you every step of the way.

    Thank you once again for bringing this to our attention, and we appreciate your patience and understanding.

    Best regards,
    The 8Theme Team

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