Hello, @Goostaf,

Thank you for your response.

We have conducted a review of your website and observed the current appearance of your custom carousel, as depicted in the following image: https://imgur.com/6nBdbBc.

To ensure that we can assist you effectively, we kindly request that you provide a detailed description of the issue you are encountering. Please specify the exact modifications you wish to implement regarding the styles, or articulate your ultimate objective for the carousel. This information will greatly enhance our understanding and enable us to address your needs accurately.

Furthermore, for us to perform a comprehensive analysis of your settings and offer precise assistance, we would appreciate it if you could provide us with access to your site’s wp-admin. Please submit these credentials securely in the private content area designated for such sensitive information.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to delivering the support you require and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hello, @Qilah,

Thank you for reaching out to us with your concern.

In order to address the issue you are experiencing, we kindly request that you implement the following custom CSS code. Please navigate to the XStore section, then proceed to Theme Options, and select Theme Custom CSS. Once there, insert the code into the Global CSS area.

Here is the code you should add:

@media (max-width: 767px) {
    .product-view-mask3 .content-product .footer-product {
        position: relative !important;
        top: 10px !important;
        bottom: 0px !important;
    }
}

The result should look like this: https://imgur.com/NMWzXDK

We trust that this will effectively resolve your concern. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @ajay388,

please check that I have changed the header color but when I scroll the site in mobile it changes back to orignal

Upon thorough examination, we have ascertained that there are no issues with the sticky header color on mobile devices; it is functioning as intended. For your convenience, we have documented this in a video demonstration, which we have placed in the private content area for your reference.

Should you require any further assistance or clarification, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @KareemRaheem,

Thank you for reaching out to us with your request.

We would like to inform you that XStore includes a feature called “Image Hover Effect.” To access and customize this option, please navigate to the following path in your XStore theme settings:

XStore > Theme Options > WooCommerce > Shop > Product Design

Once there, you can select the desired effect according to your requirements and then click “Publish” to apply the changes.

For your convenience, we have provided a reference image to guide you through the process. https://imgur.com/nX49SRL

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ASA,

Thank you so much for purchasing our theme and contacting our support center.

when encountering infinite loading or 404 errors, you can try the following steps to troubleshoot and resolve the problem:

Cache Issues:
Clear the cache of your website and your browser. Cached data may sometimes interfere with Elementor’s functionality. If you are using a caching plugin, clear the cache through the plugin settings.

Permalinks Settings:
Ensure that your permalinks are set correctly. Go to your WordPress dashboard, navigate to Settings > Permalinks, and select a common setting like Post Name. Save changes. This may sometimes resolve 404 errors.

Elementor Version:
Make sure you are using the latest version of Elementor and WordPress. Outdated versions can sometimes cause compatibility issues.

Memory Limit:
Check your PHP memory limit. You may need to increase it if it’s too low. You can do this by editing the wp-config.php file or contacting your hosting provider.

Additionally, please read the official documentation of Elementor plugin:

https://elementor.com/help/how-to-fix-404-page-or-page-not-found-error-messages/

https://elementor.com/help/elementor-not-loading/

We hope this helps.

Warm regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

1/ We are pleased to inform you that your issue has been successfully resolved. You can view the solution at the following link: https://imgur.com/CxyIl3I

2/ We would like to inform you that you have the ability to create a mega menu for your website by following the instructions provided in this guide: https://www.8theme.com/documentation/xstore/video-tutotials/03-how-to-create-a-mega-menu/.

Additionally, we highly recommend updating your theme to the latest version (9.3) to ensure optimal performance and access to the newest features. You can find the update history and instructions for this process here: https://xstore.8theme.com/update-history/

3/ We would like to bring to your attention that the current main image height for your single product is set to the default layout. Should you wish to modify this setting to better suit your needs, you have the option to change the layout by following these steps:

1. Navigate to the XStore section in your website’s dashboard.
2. Click on ‘Theme Options’.
3. Proceed to ‘WooCommerce’.
4. Select ‘Single Product Page’.
5. Within the ‘Layout’ settings, choose the desired layout from the available options.
6. Once you have made your selection, please ensure to click ‘Publish’ to apply the changes.

For your convenience, We have attached an image to serve as a reference for the aforementioned process. https://imgur.com/lnqXeWl

3/ b/ Please watch this video https://youtu.be/LgzC4iK-j6A?feature=shared and test functionality of variation swatches.

4/ We would like to inform you that you have the ability to add a new product category by following these steps:

1. Access your WordPress Dashboard.
2. Navigate to ‘Products’.
3. Select ‘Categories’.
4. Click on ‘Add New Category’.

Should you wish to create a sub-category, please repeat the steps above and ensure that you assign it to the appropriate Parent Category before saving your settings.

For your convenience, we have provided an image for reference. https://imgur.com/GpVi5AR

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Jared,

Thank you so much for purchasing XStore theme and contacting our support center.

Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team

Hello, @MJJONE,

To troubleshoot your issue, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

2/ If the issue persists with the XStore theme only then, We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Should you require any further assistance or have additional questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @ajay388,

Thank you so much for purchasing our theme and contacting our support center.

1/ Could you kindly furnish us with a screenshot illustrating the modifications you have made to the mobile header width? This will greatly enhance our comprehension of the changes you have implemented.

Furthermore, we would appreciate it if you could securely share your website’s wp-admin credentials in a private content area. This will enable us to thoroughly review your settings and provide you with the necessary assistance.

Thank you for your cooperation.

2/ In order to address the concern you have raised, we kindly request that you navigate to the “Header Sticky” section located within the “Header Builder” under “Theme Options” in the XStore control panel. Once there, please proceed to alter the color of the sticky header as desired.

We hope this guidance proves to be beneficial. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

1/ Upon reviewing your website, we are pleased to inform you that the home page is functioning properly. We kindly suggest that you clear your browser cache and revisit the site to ensure that you are viewing the most recent version.

2/ Your request is bit unclear to us, please describe your problem with screenshots in details what exactly you want or your desired goal so that we will check and help you.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @Vítor Carneiro,

Thank you so much for purchasing Xstore theme and for contacting us.

We kindly request that you navigate to the WooCommerce settings within your dashboard to adjust the inventory visibility. Specifically, please go to WooCommerce > Settings > Products > Inventory and enable the option to “Hide out of stock items” from the catalog. Once this change has been made, we ask that you review the catalog to ensure the update has taken effect.

Should the issue persist after making this adjustment, we would appreciate it if you could provide us with access to your site’s wp-admin area. For security purposes, please submit these credentials through the private content section of our support platform.

Furthermore, we strongly advise that you create a complete backup of your website prior to implementing any changes. This precautionary measure will safeguard your data in the event that any unforeseen complications arise.

We are here to assist you every step of the way and look forward to resolving this matter to your satisfaction.

Best regards,
The 8Theme Support Team

Hello, @Aulakh, Sam,

In order to address the concern you have raised, we kindly request that you follow the steps outlined below:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Navigate to the ‘Header Builder’.
4. Click on ‘Search’.
5. Select ‘Product Categories’.
6. Choose the specific product categories you wish to display in the additional search content area.
7. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have attached an image to serve as a visual guide through this process in private content area.

We are optimistic that these instructions will effectively resolve your issue. Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Aulakh, Sam,

Thank you for reaching out to us with your query regarding the best video format for your homepage that will ensure compatibility across mobile and iPad devices.

We recommend using the MP4 format with the H.264 video codec and AAC audio codec, as this combination is widely supported and offers a good balance between quality and file size. This format is generally compatible with most browsers and devices, including mobile phones and iPads.

Additionally, please ensure that the video file is optimized for web use, which means it should be compressed to reduce the file size without significantly impacting the video quality. This will help the video load faster on devices with varying internet speeds.

If you have already tried this format and are still experiencing issues, there might be other factors at play, such as the video’s resolution, bitrate, or the way it is embedded on your website. In such cases, please provide us with more details, and we will be happy to assist you further.

Should you require any additional assistance or have further questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @PanosN,

Thank you for contacting us and for using XStore.

Kindly proceed to the following location: Elementor > Settings > Integrations > WooCommerce. Once there, please select the option to disable the Mini Cart Template.

We hope this will solve your issue. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @SK,

1/ & 02/ We kindly request that you provide a detailed description of the issue you are encountering, including your specific requirements or objectives. Additionally, to facilitate a more comprehensive understanding of the problem, please attach any relevant screenshots.

For us to conduct a thorough examination of your settings and offer the necessary assistance, we would also appreciate it if you could securely share your WordPress administrative access credentials in the designated private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best regards,
The 8Theme Team