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Add to cart button not working on product page

This topic has 4 replies, 2 voices, and was last updated 1 months, 1 weeks ago ago by Tony Rodriguez

Mike

Participant

March 20, 2024 at 03:23

The add to cart button and buy now button are not showing up on my product page anymore. It’s in the builder but just not showing up on the page.

#387594 Copied Theme version: 9.2.9

3 Answers

Tony Rodriguez

Support staff

March 20, 2024 at 07:21

Hello, @Mike,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you provide us with screenshots illustrating the issue at hand. Additionally, please securely submit your website’s wp-admin credentials in the designated private content area. This will enable us to thoroughly examine your settings and offer the necessary assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

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Mike

Participant

March 21, 2024 at 01:56

Tony,

I’ve attached a couple of screenshots where you can see the add to cart button is not showing up. Also, the websites WordPress credentials as you requested in the private area.

Please contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#387765 Copied

Tony Rodriguez

Support staff

March 21, 2024 at 06:30

Hello, @Mike,

Thank you for your response.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best regards,
The 8Theme Team

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Tagged: add to cart button, not working, online store solution, product page, troubleshooting, woocommerce, wordpress templates
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