Hello, @Marco A Jimenez,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to ensure that the changes take effect.

Additionally, we have enabled the “Always Load ‘Wc-Cart-Fragments'” option, which can be found under the following navigation path: XStore > Theme Options > Speed Optimization.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for your response.

In an effort to address your concern, we have prepared a video tutorial which we believe will provide you with the necessary guidance. You can find this video in the private content area for your perusal.

We are optimistic that this resource will effectively resolve the issue at hand. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @Muhammad Inamullah,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We appreciate your cooperation in providing us with the wp-admin login credentials, which facilitated a prompt resolution.

To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your website.

Additionally, we have implemented multiple headers for your homepage, which have addressed the concerns you raised. For your convenience, we have included reference images in the private content area for you to review.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Please use this HTML code,

<h1 style="color:white;"> BR & DR </h1>

We hope this helps.If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Hakan Osman,

To remove checkout button from mini cart, We kindly suggest that you try using the following custom CSS code:

.mini-cart-buttons .btn-checkout {
    display: none !important;
}

XStore > (Theme Options > Theme custom CSS > Global).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @Alzain,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you.

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Narcisus,

We are pleased to inform you that we have successfully updated the XStore theme to the latest version on your website. To ensure optimal performance and to view the changes, we kindly ask that you clear your browser cache before revisiting the site.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Ibrahim Khalil,

Thank you so much for purchasing our theme and contacting our support center.

1/ We suggest that you turn off the Mobile Content Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue.

2/ &3/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

To troubleshoot your issue, We kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not. Let us know the result.

We kindly recommend that you take a complete backup of your site before proceeding.

4/ We would like to inform you that the layout of the checkout form field is the default configuration provided by the WooCommerce plugin.

We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

Or You can use any third-party plugin for it, which better meets your requirements but at your own risk.

We appreciate your understanding.

Should you require any further assistance or have any questions, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for reaching out to us with your query.

Yes, you can insert a text box in the main header to display your desired text, If you are using Header builder (old) under XStore > Theme options > Header builder.

Please use the HTML block widget in the header. Please find attached an image for your reference. https://imgur.com/e9jqUtm

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Marco A Jimenez,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you revisit your website after clearing your browser’s cache to see the changes.

For your reference, the modification was made on the homepage using Elementor. We navigated to ‘Edit Column’ under the ‘Advanced’ tab, proceeded to ‘Responsive’, and toggled ‘Hide On Mobile Portrait’ to ‘OFF’, followed by an update to the page.

Please find attached an image in private content area for your reference.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Ronny,

Thank you for your response.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @equality,

Should you be utilizing the single product builder feature, we kindly request that you proceed as follows to adjust the Title widget according to your preferences:

1. Access the ‘XStore’ section.
2. Proceed to ‘Theme Options’.
3. Navigate to ‘WooCommerce’.
4. Select ‘Single Product Builder’.
5. Within this area, please reposition the Title widget to your desired location within the section.
6. Ensure to save your changes by clicking ‘Publish’.

For your convenience, we have included an image to serve as a visual aid for this process.
https://ibb.co/XpvbKFq

We are optimistic that these instructions will effectively address your concern. Should you require any further assistance, please do not hesitate to reach out.

Warm regards,
The 8Theme Team

Hello, @SylvieAltu,

You do not need to enter the email, Click on upload files, get transfer link, and share it here. https://imgur.com/QX6HeBV https://ibb.co/JdVVt37

Best Regards,
8Theme’s Team

Hello, @SylvieAltu,

Thank you for contacting us and for using XStore.

1/ We kindly request that you conduct a test to assess the functionality of your site when the default WooCommerce theme, Storefront, is activated. Should you determine that the issue persists regardless of the theme used, we advise you to reach out to the support teams at JetFilters and WooCommerce for further assistance.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

Hello, @jhawker81,

We are pleased to inform you that the issue you were experiencing with your website has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask that you clear your browser’s cache before revisiting your site.

During the course of our troubleshooting, we found it necessary to deactivate the following plugins: Security Optimizer, SiteGround Central, and Speed Optimizer. This action was taken to ensure the stability and functionality of your website.

For your convenience, we have provided a screenshot in the private content area to serve as a reference for the changes made.

Should you require any further assistance or have additional inquiries, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team