Tony Rodriguez

Hello, @tauseef khan,

Thank you for your recent purchase of our theme and for reaching out to our support center.

To proceed with the installation of the XStore theme and the core plugin, we kindly request that you refer to our comprehensive theme documentation. For a successful setup, please follow the instructions provided in the links below:

1. Theme Installation Guide: [Theme Installation](https://www.8theme.com/documentation/docs/theme-installation/)
2. Demo Content Installation Guide: [Demo Content](https://www.8theme.com/documentation/xstore/theme-installation/demo-content/)

Should you continue to experience any issues, kindly provide a screenshot of the problem along with your site’s wp-admin details in a secure manner, and we will be glad to assist you further.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @AACoffee,

Thank you for contacting us and for using XStore.

1/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

2/ We have completed a thorough review of your website and are pleased to inform you that we did not encounter any issues. Please be assured that we did not log into your site, and we confirmed that the functionality for entering credit card information is currently active.

For your reference, we have recorded a detailed video demonstrating our findings. You can view this video in the private content area provided.

We kindly suggest clearing all cache and checking the site again to see if the issue persists.

Should you require further assistance, please do not hesitate to reach out.We are here to help.

Best regards,
The 8Theme Team

Hello, @QaQako,

1/ We have noticed that the products displayed in the mini cart on your website currently mirror those shown in the NFT2 crypto demo. For your reference, please review the images provided in the private content area of our support forum.

2/ To address this, we kindly request that you modify the appearance of the mini cart by following these steps:

1. Navigate to your WordPress dashboard.
2. Go to XStore Builders > Header builder via Elementor.
3. Select Shopping Cart > Off Canvas/Dropdown.
4. Make the necessary changes as per your requirements.

For further guidance, you may refer to the image provided here: (https://paste.pics/R6F1H).

Should you require additional assistance, please do not hesitate to initiate a new topic on our support forum at [XStore WordPress Support Forum](https://www.8theme.com/forums/xstore-wordpress-support-forum/). This will facilitate a more efficient support process and help us serve you better.

Thank you for your understanding and cooperation.

Best regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

We are pleased to inform you that the issue you reported has been successfully resolved. Our technical team has implemented the necessary CSS code updates to your website.

You can review the changes by navigating to: Xstore > Theme Options > Theme Custom CSS > Global CSS.

For your convenience, We have added direct links to the updated pages for your review in private content area.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @QaQako,

We are contacting you to advise on the addition of a top panel to your website. We recommend utilizing the Global Sections available in the Theme Options for this purpose.

Please follow these steps to add the Global Section:
1. Navigate to Xstore > Theme Options > Global Sections.
2. Click on “Add the Section.”
3. Set the Position to “Before Header.”
4. Select the desired content.
5. Click “Publish” to save the changes.

For your reference, we have provided images that illustrate these steps in the private content area.

We trust this information will be useful to you. Should you require any further assistance or have additional inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Leszek,

Thank you for your recent purchase of our theme and for reaching out to our support center.

1. A/ Upon reviewing the functionality of the Quantity Discount Sales Booster, we have confirmed that it operates correctly on our test sites. The issue appears to be isolated to your site. For reference, please review the image we have provided in the private content area: [https://paste.pics/edit/R68GF](https://paste.pics/edit/R68GF).

B/ We recommend disabling all third-party plugins that are not included with the XStore theme. A list of included plugins can be found here: [https://www.8theme.com/documentation/xstore/plugins/included-plugins/](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling these plugins, please clear your browser’s cache and check the functionality again. It is possible that one of these additional plugins is causing the issue.

2/ Regarding your recent inquiry, we find the details provided a bit unclear. Could you please elaborate on your issue with additional details and include a screenshot with specific areas marked for better clarity?

Furthermore, to assist you more effectively, please provide your site’s WP Admin credentials in the private content area of this topic:

– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving these issues promptly.

Best Regards,
The 8Theme Team

Hello, @QaQako,

Thank you for reaching out to us with your concern.

We are reaching out to provide guidance on how to remove the space between the header and the page on your website. There are two methods you can use to achieve this:

1. **Using Elementor:**
– Navigate to your WordPress Dashboard.
– Go to ‘Pages’ and select the ‘Home Page’.
– Click on ‘Edit with Elementor’.
– In the Elementor editor, locate the ‘Containers’ in the ‘Advanced’ tab.
– Under ‘Layout’, set the ‘Margin Top’ to “0”.

2. **Using CSS:**
– Go to ‘Xstore’ > ‘Theme Options’ > ‘Theme Custom CSS’ > ‘Global CSS’.
– Insert the following CSS code:

     .elementor-element-7696e124, .elementor-element-964b086 {
       margin-top: 0px !important;
     }

For your reference, you may view the expected outcome in private content area.

We trust this information will assist you in updating your site. Should you require any further assistance or have additional questions, please feel free to contact us.

Best Regards,
The 8Theme Team

Hello, @QaQako,

Thank you for contacting us and for using XStore.

Should you wish to incorporate a prefooter into your website, kindly proceed by navigating through the following path on your dashboard: Dashboard > Appearance > Widgets > Pre Footer. For your convenience, we have attached an image for reference: https://paste.pics/R677U

Furthermore, we encourage you to review our theme documentation for detailed guidance on this process. You can access the documentation at the following link: (https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/).

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @LVRB Love’s Rebel,

Thank you for your response.

We are reaching out to provide you with detailed instructions on how to modify the display settings for the Product Gift Card as per your recent request.

**Hiding Product Images Below Text:**
To conceal the product images located below the text on the Product Gift Card, as indicated in the screenshot you provided, please insert the following CSS code into your website:

1. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
2. Add the following code:

   [data-id="a025f5c"] {
       display: none !important;
   }

**Hiding Tabs:**
To remove the tabs from the Product Gift Card, as shown in your screenshot, please follow these steps:

1. Go to Xstore > Theme Options > Theme Custom CSS > Global CSS.
2. Insert the following code:

` .gift-cards_form + .woocommerce-tabs {
display: none !important;
}

We trust these steps will effectively address your needs. Should you encounter any difficulties or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Pites,

Thank you for your response.

1/ We are reaching out to inform you that the WPBakery Text Block Editor is functioning correctly on our test site. It appears that the issue is isolated to your site. For your reference, please view the video we have provided in the private content area:

To address this, we recommend the following steps:
1. Please disable all third-party plugins that are not included with XStore. A list of included plugins can be found here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.
2. Clear your browser’s cache.
3. Revisit your site to see if the issue persists.

2/ Should the problem continue, we kindly ask that you keep all third-party plugins deactivated and allow us permission to debug your site. This process may involve deactivating plugins and any on-site customizations temporarily to diagnose the issue effectively.

Before proceeding, we strongly advise you to take a complete backup of your site to prevent any potential data loss.

Furthermore, for us to assist you better, please provide the following details in the private content area of this support thread:
– WP Admin URL:
– WP Admin Username:
– WP Admin Password:

We appreciate your cooperation and look forward to resolving this matter promptly. Thank you for your attention to this issue.

Best Regards,
The 8Theme Team

Hello, @Carolina,

Upon reviewing your website, We noticed that you are utilizing the Elementor plugin to manage your site’s layout. To update the logo in your mobile menu, please follow these steps:

1. Navigate to the mobile header settings and insert the ‘Site Logo’ widget.
2. Update the logo within this widget to your new desired image and ensure to save the changes.
3. Once updated, you may remove the ‘Site Logo’ widget if it is no longer needed. This action will retain your updated logo.

For your reference, We have included a screenshot that illustrates these steps. You can view it by following this link: (https://paste.pics/edit/R65T5)

Additionally, We would like to inform you that the white border lines appearing around your logo are part of the image file itself. Updating the logo as described above should resolve this issue.

We trust this information will assist you in updating your site effectively. Should you require further assistance or have any more queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Allen,

Thank you for reaching out to us with your concern. We understand how disruptive these errors can be and we are here to assist you in resolving them as quickly as possible.

The HTTP ERROR 500 you are encountering indicates that there is a server-side issue with your website. This can be caused by a variety of factors, including but not limited to plugin conflicts, theme issues, or problems with the server configuration.

To address this, we recommend the following steps:

1. Check the admin email inbox associated with your website for any instructions or error notifications that may have been sent automatically. These messages can often provide specific information about what is causing the error.

2. If you have recently installed or updated any plugins or themes, try to recall the last changes you made before the error occurred. If possible, revert those changes by deactivating the plugins or switching to a default theme using FTP or your hosting control panel’s file manager.

3. Increase the PHP memory limit for your website. Sometimes, a lack of available memory can lead to a critical error. You can do this by editing the wp-config.php file and adding the following line of code:
define(‘WP_MEMORY_LIMIT’, ‘256M’);

4. Enable WordPress debugging by adding the following lines to your wp-config.php file:
define(‘WP_DEBUG’, true);

define(‘WP_DEBUG_LOG’, true);

define(‘WP_DEBUG_DISPLAY’, false);

This will create a debug.log file within the wp-content directory that can provide more detailed information about the error.

5. Check the server’s error logs through your hosting control panel or by contacting your hosting provider. These logs can offer additional insights into what might be causing the issue.

6. If you are unable to resolve the issue using the above steps, please provide us with any additional error details you have gathered, and we will further investigate the matter.

We apologize for any inconvenience this has caused and appreciate your patience as we work to resolve this issue. If you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @LVRB Love’s Rebel,

We are reaching out to provide you with the necessary steps to hide the tabs and size guide for certain products as per your request.

**Size Guide:**
To remove the size guide from the specific product you mentioned in the private content area, please insert the following CSS code in the designated path: Xstore > Theme Options > Theme Custom CSS > Global CSS.

[data-id="3592"] {
    display: none !important;
}

**Tabs:**
We would like to clarify your request regarding the tabs. Could you please provide us with a screenshot of the tabs you wish to hide? This will help us understand your needs better and enable us to assist you more effectively.

We appreciate your cooperation and look forward to your response.

Best regards,
The 8Theme Team

Hello, @Ishbak,

Thank you for contacting us and for using XStore.

We are pleased to assist you with displaying the store notice at the top of your page (Header). Please follow the steps below to add the necessary CSS code:

1. Navigate to Xstore > Theme Options > Theme Custom CSS > Global CSS.
2. Insert the following CSS code:

.woocommerce-store-notice {
  position: absolute !important;
  top: 0 !important;
}

You can preview the expected result by visiting this link: (https://paste.pics/edit/R5YCY)

We hope you find these instructions helpful. Should you require any further assistance or have any questions, please do not hesitate to contact us. We are here to support you.

Best regards,
The 8Theme Team

Hello, @diderino,

Thank you for providing the wp-admin login details.

We have reviewed the “My Account” page of your site on a mobile device and are pleased to inform you that we found no issues. For your reference, we have attached an image in the private content area of this message.

We hope this resolves your concerns.

Should the issue persist, we kindly request that you capture a video demonstrating the problem. Please upload this video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us. This will aid us in understanding and addressing the issue more effectively.

Thank you for your cooperation.

Best Regards,
8Theme’s Team