Forum Replies Created

Viewing 30 posts - 4,681 through 4,710 (of 13,904 total)
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  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @Fabricehty,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We are writing to request further details regarding the issue you have encountered, as your initial query was not entirely clear to us. To better assist you, could you please provide a detailed description of the problem or specify your exact requirements and objectives?

    Additionally, for us to understand and resolve the issue more efficiently, kindly provide the screenshots with specific areas marked would greatly enhance our ability to address your concerns accurately.

    We appreciate your cooperation and look forward to your prompt response so that we may assist you effectively.

    Best Regards,
    The 8Theme Team

    #401422 Copied In reply to: How to change font in category in Website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Malileon,

    Thank you for your response.

    1/ If you wish to have single-product tabs under the product image. You need to convert the sections to containers then add the single product tabs below product images: https://elementor.com/help/convert-existing-sections-to-containers/

    2/ We have checked your site and found that you are using 2 single product tabs element on a single product page: https://prnt.sc/ClGBb_wQV3Bc

    In this case, please remove the tabs on the mobile version and use the tabs on the desktop for mobile too.

    Afterward, check back to your site after clearing the browser cache.

    We hope this helps.Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #401408 Copied In reply to: Description tab is not open on mobile by default
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @keengoo,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    We are reaching out to provide you with detailed instructions on how to activate user registration on your website.

    Please follow the steps outlined below:

    1. Navigate to your website’s dashboard.
    2. Select ‘WooCommerce’ and then ‘Settings’.
    3. Go to ‘Account & Privacy’.
    4. Under ‘Account Creation’, select the “Enable” option next to ‘Allow customers to create an account on the “My account” page’.
    5. Click “Save changes” to apply the settings.

    For your reference, you can view the settings in the image provided here: (https://paste.pics/edit/R8SS6)

    Additionally, we recommend reviewing our theme documentation for further guidance, which can be found at: (https://www.8theme.com/documentation/xstore/woocommerce/enabling-user-registration-on-website/)

    Should you require any further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #401403 Copied In reply to: Or I see the new registrations button how I can activate it.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    https://www.8theme.com/topic/how-to-edit-the-top-bar-content-in-header/#post-401367

    #401399 Copied In reply to: How to edit the top bar Content in Header.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Controln,

    Thank you for contacting us and for using XStore.

    We are writing to provide you with detailed instructions on how to edit the top bar content in your website header and manage the track order functionality.

    **1. Editing the Top Bar Content in the Header:**

    To modify the top bar content, please follow these steps:
    – Navigate to **Xstore > Xstore Builders**.
    – Select **Header** and then **Edit the Current Active Header using Elementor**.
    – Proceed to the **Top Section** and locate the **Icon List widget**.
    – Make the necessary changes as per your requirements.
    – Click **“Update”** to save the changes.

    For your reference, an image has been provided here: (https://paste.pics/edit/R8SGF).

    **2. Editing the Track Order in the Top Bar Header Content:**

    **A.** To edit the track order in the top bar header content, please follow these outlined steps:
    – Navigate to **Xstore > Xstore Builders**.
    – Select **Header** and then **Edit the Current Active Header using Elementor**.
    – Proceed to the **Top Section** and locate the **Nav Menu**.
    – Make the necessary changes as per your requirements.
    – Click **“Update”** to save the changes.

    If you wish to change the secondary menu items, please go to **Dashboard > Appearance > Menus**, select the secondary menu, and change the menu items as per your requirements.

    For your reference, images have been provided here:(https://paste.pics/edit/R8SP8) and (https://paste.pics/edit/R8SPJ).

    **B.** The functionality for tracking orders is provided by WooCommerce. If you wish to customize this feature, we recommend that you seek assistance from the WooCommerce plugin support team. You can reach them through the following link: (https://wordpress.org/support/plugin/woocommerce/).

    We trust this information will be helpful to you. Should you have any further questions or require additional support, please feel free to reach out to us.

    Best Regards,
    8Theme’s Team

    #401398 Copied In reply to: How to edit the top bar Content in Header.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @nirvana5,

    Thank you so much for purchasing our theme and contacting our support center.

    1. We have reviewed the product attributes for issue 1 concerning the “blue” and “green” colors. We are pleased to confirm that these attributes are displaying correctly. For your reference,

    Please review the images provided in the private content area.

    2. Additionally, we are delighted to inform you that the previously reported issue has been successfully resolved. The resolution involved adjusting the following setting: WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out-of-stock items from the catalog. This adjustment has addressed your concern effectively. For your reference, please view the image provided in the private content area:

    Please revisit your site after clearing your browser’s cache to observe the updates. Should you have any further questions or require additional assistance, do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #401373 Copied In reply to: Can’t create color swatch for variations
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Brunos,

    Thank you for your response.

    We wish to inform you that we have temporarily activated the Xstore parent theme on your website and have confirmed that the Sticky option is functioning correctly.

    It appears that the issue is isolated to the child theme.

    To address this matter, we kindly request that you download and install the updated child theme provided for your website. We have conveniently archived the necessary files in the Private Content area for your access.

    We kindly recommend that you take a complete backup of your site before proceeding.

    We trust that this solution will rectify the problem you’ve been experiencing. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #401369 Copied In reply to: Sticky main header doesn’t seem to work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @JS7319,

    We would like to provide you with detailed instructions on how to set your image to full width on your website. Please follow the steps outlined below:

    1. Navigate to your Dashboard and select “Pages.”
    2. Go to the Home Page and choose “Edit with Elementor.”
    3. In the Elementor interface, locate the Top Section and click on “Layout.”
    4. In the “Content Width” field, select “Full Width.”
    5. Click “Update” to save the changes.

    For your reference, we have provided an image that illustrates these steps in the private content area. You can view it by following this link: (https://paste.pics/edit/R8S14).

    We trust this information will be helpful to you. Should you need any further assistance or have any questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #401365 Copied In reply to: Layout not reflecting correctly on the front page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @maybendeler,

    You are welcome!

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

    #401364 Copied In reply to: When I add product to the shopping cart, they are not added to the shopping cart nothing happens
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello @JS7319

    Thank you for contacting us and for using XStore.

    1. We have thoroughly reviewed your website and are pleased to confirm that there are no issues present on either the front end or the back end. The images are displaying correctly across both sections. For your reference, please review the images provided in the private content area

    2. To incorporate multiple images, it is necessary to add a new column in the relevant section and then insert the images accordingly. For detailed guidance, kindly refer to the image available at [https://paste.pics/edit/R8N7S](https://paste.pics/edit/R8N7S).

    We trust this information will be of assistance to you. Should you require any further support or clarification, please feel free to reach out to us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #401268 Copied In reply to: Layout not reflecting correctly on the front page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @yaci,

    Thank you for contacting us and for using XStore.

    We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

    In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-sIyY0FycEL

    Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

    We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    #401260 Copied In reply to: live copy fonction is not working on my website
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mohamed,

    You are Welcome. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Have a nice day.

    Best regards,
    The 8Theme Team

    #401247 Copied In reply to: Pagination don’t work AND Theme option for catgory page dont work too
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mohamed,

    Thank you for your correspondence.

    We have reviewed your website and noted that you are utilizing the Elementor Layout for the Shop Page. To implement changes on the shop page, please navigate to Xstore > Xstore Builders > Product Archive Page, select ‘Edit’, and then make the necessary adjustments as per your requirements.

    Furthermore, we have updated the columns grid from 4 to 5 and changed the Navigation Type from ‘Load More’ to ‘Pagination’. This modification has been made to address the issue you reported.

    For your reference, please review the images provided in the private content area

    We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us. We are committed to providing you with the necessary help.

    Best regards,

    The 8Theme Team

    Please contact administrator
    for this information.
    #401243 Copied In reply to: Pagination don’t work AND Theme option for catgory page dont work too
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @doitmisr,

    Thank you so much for purchasing our theme and contacting our support center.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    #401234 Copied In reply to: Scroll To Top After Ajax Filter Action not working right !
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @maybendeler,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We are reaching out to inform you of some important updates and troubleshooting steps for your XStore Theme and XStore Core Plugin.

    1. **Theme and Plugin Update**
    Please update your XStore Theme and XStore Core Plugin to the latest versions. For detailed guidance on how to proceed, kindly refer to the following articles:
    – [Update History](https://xstore.8theme.com/update-history/)
    – [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

    2. **Troubleshooting Steps**
    We recommend disabling all third-party plugins that are not bundled with XStore. You can find a list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling, please clear your browser’s cache and check if the issue persists. This step is crucial as third-party plugins can sometimes cause conflicts.

    **Access Request**
    We noticed that your site is currently under maintenance, which prevents us from testing and resolving the issue you reported. To assist you effectively, we kindly request that you provide your site’s WP Admin credentials. Please submit these details securely in the private content area of our support forum:

    – **WP Admin URL:**
    – **WP Admin Username:**
    – **WP Admin Password:**

    Before proceeding with any updates or troubleshooting, we strongly advise taking a complete backup of your site to prevent any potential data loss.

    Thank you for your cooperation. We look forward to assisting you promptly and hope to resolve your concerns efficiently.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #401226 Copied In reply to: When I add product to the shopping cart, they are not added to the shopping cart nothing happens
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Mohamed,

    Thank you for contacting us and for using XStore.

    We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #401214 Copied In reply to: Pagination don’t work AND Theme option for catgory page dont work too
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Controln,

    Thank you for contacting us and for using XStore.

    We are writing to provide detailed instructions on how to customize the font styles for product titles on your website using the XStore theme.

    1. **Changing the Font Family of the Product Title on the Homepage:**
    – Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.
    – Please insert the following CSS code:

         .elementor-element-544dbd8 .product-details .product-title a {
         font-family: "Brush Script MT", Times, serif !important;
     }

    – You can view the expected result here: [https://paste.pics/edit/R8KE9](https://paste.pics/edit/R8KE9)

    2. **Changing the Font Family of the Product Title on the Single Product Page:**
    – Go to XStore > XStore Builders.
    – Edit the currently active Single Product Page using Elementor.
    – Within the Product Title widget, under the Style Tab, click the Typography Option.
    – Adjust the Font Family to your desired choice.
    – Click “Update” to save the changes.
    – For your reference, please check out the image provided in the private content area.

    We trust this information will assist you. Should you require any further assistance or have any questions, please do not hesitate to contact us. We are here to support you.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #401195 Copied In reply to: How to change Product Title – Font Family (For Products title Only)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Brunos,

    Thank you for contacting us and for using XStore.

    1/ Please check to activate the XStore parent theme under (Appearance > Themes) on your site and let us know the result.

    2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    #401184 Copied In reply to: Sticky main header doesn’t seem to work
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kitab Ki Dukan,

    Thank you for your response.

    1/ We recommend performing the import on a clean WordPress installation. You can achieve this by utilizing the WordPress Database Reset plugin, available at [WordPress Database Reset Plugin](https://wordpress.org/plugins/wordpress-database-reset/). This tool will allow you to remove all existing content and set up a new installation.

    2/ If you directly delete it from the demo site section then it will completely delete imported demo site, It means if in future, You need to install it again. You will be able to install it again.

    Warning means, Existing demo data permanently delete on your site only. Afterward you can import any demo on your site as per your requirement.

    3/ If you directly import the new demo site with already existing demo data then it will overlap/duplicate with the previous demo site.

    You need to delete existing demo data first and then install demo on your site again.

    We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    The 8Theme Team

    #401174 Copied In reply to: How to fresh import a new demo site and completely delete the privious one
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Sam,

    Thank you for contacting us and for using XStore.

    1/ We are reaching out to provide assistance with your inquiries regarding the customization of the Product Grid List Widget and the Elementor Layout settings on your website.

    1. **Adding a Box Shadow to the Product Grid List Widget:**

    To implement a box shadow effect, please insert the following CSS code into your website:

       .etheme-product-grid-item:hover {
       box-shadow: 0 0 10px 3px rgba(0, 0, 0, .1);
       z-index: 2;
       transform: translateY(-5px) scale(1.007);
   }

    You can add this code by navigating to: Xstore > Theme Options > Theme Custom CSS > Global CSS. For a preview of how this will appear, please visit this link: [View Result](https://paste.pics/edit/R8IPK).

    2. **Updating Settings Using Elementor Layout for the Shop Page:**

    Upon reviewing your site, we noticed you are utilizing the Elementor Layout for your shop page. To make necessary adjustments:
    – Go to: Xstore > Xstore Builders > Product Archive Page.
    – Edit the Current Active Product Archive (shop) Page as per your requirements.
    – Click “Update” to save the changes.

    Please note that Theme Options > Shop options will not be applicable if you are using the Custom Elementor Layout for the shop page.

    We trust this information will assist you effectively. Should you need any further help or clarification, please feel free to contact us.

    Best Regards,
    The 8Theme Team

    #401156 Copied In reply to: Box Shadow On Hover by Edit Product Grid/list Widget
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @belen,

    Thank you for contacting us and for using XStore.

    1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to see the changes.

    To address the problem, we have deactivated the “Whols – Wholesale Prices and B2B Store Solution for WooCommerce” plugin on your website. We believe this action has resolved the issue effectively.

    For further assistance regarding the plugin, we recommend contacting the plugin’s author or their support team. They will be able to provide you with detailed support and guidance.

    Additionally, we thought you might find the following article useful: “How to Create Coupons with WooCommerce.” You can read it by following this link: (https://woocommerce.com/posts/coupons-with-woocommerce/).

    We hope this helps, and we are here for any further assistance you may need.

    2/ Please create a new topic for a new issue on our support forum to avoid any inconvenience.

    Thank you for your cooperation. We are looking forward to hearing from you.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #401150 Copied In reply to: PROBLEMA CON LOS CUPONES DE DESCUENTO EN EL TEMA
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kitab Ki Dukan,

    Thank you so much for purchasing our theme and contacting our support center.

    To address the issue you are experiencing, we kindly ask you to follow these steps:

    1. Please delete the existing content by navigating to the “Import Demo” option on your website. It will completely delete existing demo data on your site: https://paste.pics/R8II2

    2. Subsequently, import the demo site by selecting the “Import Demos” option.

    For detailed guidance, we encourage you to consult our theme documentation, which can be accessed via the following link: (https://www.8theme.com/documentation/xstore/theme-installation/demo-content/).

    We trust this will assist you in successfully setting up your site. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #401142 Copied In reply to: How to fresh import a new demo site and completely delete the privious one
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ahmed,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Elementor) at any given time.

    We appreciate your cooperation.

    We hope this information is helpful to you.

    2/ We have checked your site and found Failed to load resource: the server responded with a status of 404 () https://paste.pics/R8I8E

    Please contact your hosting provider and ask them to fix it.

    3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #401133 Copied In reply to: Issue with Image Path in Purchased Template
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @WinWithWeb,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    #401131 Copied In reply to: Slider Problem like I want to adjust the size of the slider
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ankit Khandelwal,

    Thank you for contacting us and for using XStore.

    We would like to provide you with guidance on how to center align the footer on mobile devices using the Xstore theme. Please follow the steps outlined below:

    1. Navigate to Xstore > Xstore Builders.
    2. Select Footer and edit it using Elementor.
    3. Switch to Responsive Mode and select the Mobile Version.
    4. Make the necessary adjustments as per your requirements.
    5. Click “Update” to save the changes.

    For your reference, an image has been provided in the private content area.

    We trust this information will be useful to you. Should you need any further assistance, please feel free to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #401130 Copied In reply to: Footer in the mobile version centrally aligned
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Malileon,

    Thank you so much for purchasing our theme and contacting our support center.

    In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

    To do this, please follow these steps:
    – Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
    – Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
    – Any email address can be used for the new account, it does not have to be your personal email.

    We kindly recommend that you take a complete backup of your site before proceeding.

    Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

    Kind Regards,
    8theme team

    #401128 Copied In reply to: Description tab is not open on mobile by default
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ahmed,

    Thank you for your response.

    We have completed a thorough review of your website and are pleased to inform you that we found no issues. The header is displaying correctly, and we did not encounter any warnings.

    For your reference, we have attached an image in the private content area of our correspondence.

    Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #401003 Copied In reply to: Header import issue in niche market demo
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Seoboost,

    1/ We wish to inform you that we have deactivated all third-party plugins, with the exception of the necessary plugins, which include Elementor, WooCommerce, and XStore Core Plugin.

    2/ Following this, we successfully imported the demo through the XStore dashboard via the ‘Import Demos’ option.

    We trust this action will be beneficial. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    #400991 Copied In reply to: I can’t import demo content on cloudways
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Seoboost,

    We are pleased to inform you that we have successfully imported the demo through the XStore dashboard under the ‘Import Demos’ options.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #400986 Copied In reply to: I can’t import demo content on cloudways
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Seoboost,

    Thank you for your response.

    We are pleased to inform you that we have successfully imported the demo onto your site. To ensure optimal performance, we kindly request that you downgrade the PHP version from 8.2 to 8.0. Please review your site following this adjustment.

    We hope this enhances your experience. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #400982 Copied In reply to: I can’t import demo content on cloudways
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