Live copy fonction is not working on my website

This topic has 3 replies, 3 voices, and was last updated 1 months ago ago by Andrew Mitchell

  • Avatar: yaci
    yaci
    Participant
    June 24, 2024 at 13:12

    hello team
    I’m trying to copy a section from XStore Elements on the official website but I can’t paste it at all on my website as you can see in the video
    note: I tried chrome/edge browsers

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    2 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2024 at 13:30

    Hello, @yaci,

    Thank you for contacting us and for using XStore.

    We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

    In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-sIyY0FycEL

    Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

    We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    June 24, 2024 at 13:33

    Dear yaci,

    As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

    Click here to share your valuable perspective: https://themeforest.net/downloads

    Your time and trust are highly appreciated!

    Best Regards,
    The 8Theme Team

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