Tony Rodriguez

Hello, @Furqan Zafar,

Thank you so much for purchasing our theme and contacting our support center.

We have thoroughly reviewed your website and are pleased to confirm that everything is functioning correctly. For your reference, we have included a screenshot in the private content area of our correspondence.

Should you continue to experience any issues, please do not hesitate to provide us with a screenshot of the problem and the URL of the affected page. Additionally, kindly provide administrative login details so that we can investigate further and assist you accordingly.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your attention to this matter.

Best Regards,
The 8Theme Team

Hello, @abdou,

Thank you so much for purchasing our theme and contacting our support center.

To aid us in understanding the issue you are experiencing more clearly, we kindly request that you capture a video demonstrating the problem. Please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the URL with us.

Furthermore, could you please provide the URL of the product in question along with your site’s wp-admin access credentials? We ask that you submit these details in the private content area for security purposes. This will enable us to review your settings thoroughly and provide you with the most effective assistance.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Dreammall,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, the solution involved the addition of CSS code, which can be found under the following navigation path on your website: XStore > Theme Options > Theme Custom CSS > Global CSS.

Additionally, we have provided images in the private content area to aid in your review of the changes.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @bhamra,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you deactivate the WooCommerce Infinite Scroll plugin on your website and switch to using the XStore Built-in Infinite Scroll option. This change will enhance the functionality and performance of your site.

To assist you with this transition, we have prepared a detailed video tutorial on our test site. Please view the video and follow the steps provided to implement the changes. You can access the video at the following link: (https://streamable.com/mtz5va).

We trust this video will be helpful to you. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Bumaa,

1/ We would like to extend our apologies for any inconvenience caused. Upon reviewing your website, we were unable to locate the specific section depicted in the image you provided.

For your reference, we have conducted a thorough check using a personal mobile device and have recorded a video to illustrate our findings. We hope this will assist in clarifying any discrepancies.

2/ Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Additionally, please describe your request in details what exactly you want or your desired goal so that we will further check it for you and help you.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
The 8Theme Team

Hello, @Dreammall,

1. Upon reviewing your website, we are pleased to inform you that we did not encounter any issues. For your reference, we have attached a screenshot in the private content area of our correspondence.

2. To address your concern, please follow these steps:
– Navigate to XStore > Theme Options > Header Builder > Dropdown Menu.
– Adjust the ‘Margin Top’ setting according to your requirements.
– Ensure to save the changes by clicking ‘Publish’.

For your convenience, a screenshot has been provided to guide you through the process.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @Aulakh, Sam,

Thank you for contacting us and for using XStore.

To set the maximum number of products displayed in the mini-content of the specified element, please navigate to the following path in your admin panel: XStore > Theme Options > Header Builder > Cart. After making the necessary adjustments, ensure to save the changes by clicking ‘Publish’.

For your reference, we have attached an image that guides you through the process.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Hanza,

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to confirm that the solution has been effectively implemented.

Additionally, you have the option to translate strings within the XStore theme and core plugin language files. Please ensure to save your changes after making any modifications.

For your reference, we have attached images that should guide you through the process.

We hope this information is helpful to you. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Hanza,

We are currently experiencing difficulties connecting to your FTP server. To assist you effectively, we kindly request that you provide us with valid and working FTP access credentials.

Additionally, we suggest reaching out to your hosting provider for further assistance if necessary. For your reference, we have attached an image that may help illustrate the issue.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @Darren62,

Thank you for your response.

1. To modify the button colors, please insert the following custom CSS code in the designated section: Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.

.etheme-elementor-off-canvas_content .woocommerce-form-row .button {
    background-color: blue !important;
    border-color: #090a09 !important;
    color: #ffffff !important;
}

.mini-cart-buttons a {
    color: #fff !important;
    background-color: #63d913 !important;
    border-color: #000000 !important;
}

.btn-checkout, .mini-cart-buttons .btn-checkout {
    background-color: brown !important;
}

2. Regarding the login form and cart checkout form, these are default components provided by the WooCommerce plugin. Currently, there is no built-in option to edit the fields in these forms directly through the theme settings.

For further assistance or modifications related to these forms, please contact WooCommerce support directly at: [WooCommerce Support](https://wordpress.org/support/plugin/woocommerce/).

We hope this information proves helpful to you. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Creatica,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have updated the header on your website to match the coffee shop demo. To view the changes, please clear your browser cache and revisit your site.

Should you wish to customize the header further, you may do so by navigating to XStore > Theme Options > Header Builder in your website’s admin panel. Here, you can adjust the settings according to your preferences and publish them.

For your reference, we have included images in the private content area of our correspondence.

We hope you find these updates helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @risbo,

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @alaa,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/need-help-about-to-remove-8theme-name-form-google-2/#post-402976

Hello, @scrumgum,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, the adjustment was made by selecting the pop-up option located at: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout. Please scroll down to the “Notification Of Adding A Product To The Cart” section.

Additionally, we have provided a screenshot for your reference in the private content area of our support portal.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team