Tony Rodriguez

Hello, @Malcolm,

Thank you so much for purchasing our theme and contacting our support center.

To address this effectively, we kindly request your assistance in contacting your hosting provider to discuss increasing the WordPress Memory Limit to 256MB.

For detailed guidance on how to proceed with this adjustment, please refer to the following link: [Increase the WordPress Memory Limit](https://uk.godaddy.com/help/increase-the-wordpress-memory-limit-40246).

We appreciate your prompt attention to this matter and look forward to your cooperation in resolving these critical issues. Should you require any further information or assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @Fábio,

Thank you for contacting us and for using XStore.

Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @Solomon,

Thank you for your response

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any more questions or need further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Giorgi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

About your results on Google PageSpeed results:

– Avoid an excessive DOM size: https://developer.chrome.com/docs/lighthouse/performance/dom-size/?utm_source=lighthouse&utm_medium=lr

– Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr

– Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr

– Reduce unused CSS: https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/?utm_source=lighthouse&utm_medium=lr

– Reduce unused JavaScript: https://developer.chrome.com/docs/lighthouse/performance/unused-javascript/?utm_source=lighthouse&utm_medium=lr

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @lassadmin,

Thank you for contacting us and for using XStore.

To solve your issue, please read next article: https://wordpress.org/support/topic/woocommerce-error-40/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Shubham,

Thank you so much for purchasing our theme and contacting our support center.

We apologize for any inconvenience caused. Attached, please find all the relevant files – https://we.tl/t-Oikj06bDnT

Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Festigift,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your end, please clear your browser’s cache and revisit your site.

The resolution involved modifications to the Product Archive Builder. Specifically, we edited the “Edit Archive Products” element by setting a limit on the product title and updating it accordingly. For your reference, we have included images illustrating these changes in the private content area.

We trust that these adjustments will meet your requirements. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Festigift,

Thank you for contacting us and for using XStore.

We are currently experiencing difficulties accessing your website as the wp-admin credentials previously provided appear to be invalid.

To assist you effectively, we kindly request that you provide us with valid wp-admin access. This will enable us to closely examine your settings and address your needs promptly.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your attention to this matter. We look forward to your swift response.

Best Regards,
The 8Theme Team

Hello, @Abhimanyu,

Thank you for choosing XStore as your WooCommerce WordPress theme.

For detailed guidance on utilizing our theme, please refer to our documentation available at: [XStore Theme Documentation](https://www.8theme.com/documentation/docs/fake-sale-popup-2/).

Should you wish to customize the Fake Sale Popup to display only locations within Australia and its cities, please follow these steps:
1. Go to Sale Booster.
2. Select ‘Fake Sale Popup’.
3. Click on ‘Edit Settings’.
4. Navigate to ‘Locations Description’.
5. Add or remove locations as required.
6. Save your settings.

For your reference, please see the attached image which illustrates these steps. https://paste.pics/RCHSV

We hope you find this information helpful. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @LOTS BAZAAR,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively with the issue you are experiencing, could you please provide a screenshot of the problem along with access to your site’s wp-admin area? For security purposes, please ensure that this information is submitted through the private content area.

Additionally, we strongly advise that you create a complete backup of your site before proceeding with any further steps.

Thank you for your cooperation and understanding.

Best regards,
The 8Theme Team

Hello, @Mark,

Thank you for reaching out to us with your concern.

We are currently experiencing difficulty accessing your website as the wp-admin login details previously provided appear to be invalid or non-functional.

To proceed efficiently, we kindly request that you provide updated and valid wp-admin login credentials. Please ensure these are submitted through the private content area to maintain security.

We kindly recommend that you take a complete backup of your site before proceeding.

Additionally, for a clearer understanding of the issue you are encountering, we would appreciate it if you could record a video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download URL with us.

Thank you for your cooperation and attention to these matters. We look forward to resolving your issue as swiftly as possible.

Best Regards,
8Theme’s Team

Hello, @tends2ir,

Thank you for reaching out to us with your query about creating and assigning a new mega menu to a specific point under the “All Departments” menu.

Please watch this video https://youtu.be/7QluEYxznKs?feature=shared

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @scrumgum,

We kindly request that you initiate a new topic on our support forum for any new issues you are encountering. Please provide a detailed description of the issue so that we can thoroughly investigate and offer the necessary assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Cataclyps,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. We kindly request that you clear your cache and revisit your site to confirm that everything is functioning as expected.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Kombajn88,

Thank you for reaching out to us with your concern.

We are writing to request further details regarding the issue you have reported, as your initial description was not entirely clear to us. To better understand and resolve your concern, could you please provide a more detailed explanation of the problem you are encountering, as well as your specific objectives or desired outcomes?

Additionally, it would be helpful if you could provide the URL of the page where you are experiencing the issue. This will enable us to investigate the matter more thoroughly and provide you with the most effective support.

We also noticed that we are unable to view the video you initially provided. For reference, please see the image here: (https://paste.pics/RC6I6).

To facilitate a better understanding of the issue, we kindly ask that you record a new video demonstrating the problem. Once recorded, please upload the video to a file-sharing service, such as [WeTransfer](https://wetransfer.com/), and share the URL with us.

Thank you for your cooperation and understanding. We look forward to receiving the requested information and assisting you promptly.

Best Regards,
The 8Theme Team