Hello, @Houzmatic,

We are pleased to inform you that the issue you reported has been successfully resolved. The featured image has been added to your Shop page, which can be accessed via Dashboard > Pages > Shop.

For your reference, images have been uploaded in the private content area of your account.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ZEPHYR,

Thank you for your response.

1/ Please check to activate the XStore parent theme under (Appearance > Themes) on your site.

2/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Fardin,

Thank you for contacting us and for using XStore.

We are writing to acknowledge receipt of your recent inquiry. However, we find that we need a bit more clarity to fully understand your request and provide the most accurate assistance.

Could you please provide a detailed description of the issue you are encountering, as well as your specific goals or requirements? This information will greatly assist us in addressing your concerns effectively.

Additionally, we would appreciate it if you could send us a screenshot of the desired display OR an example URL of the page. We will check and help you accordingly.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @GNC,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and revisit your site.

For your reference, the resolution involved disabling the default colors and default fonts settings. This adjustment was made in the following section of your dashboard: Dashboard > Elementor > Settings.

For further details and visual confirmation of the changes, we invite you to view the image provided in the private content area of our support platform.

Should you require any additional assistance or have further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Tahsin Kandamar,

Thank you for providing the wp-admin login details.

Upon reviewing your website, we have identified that the issue originates from your child theme. As a temporary measure, we have activated the XStore parent theme on your site, which has successfully resolved the issue. Currently, the homepage is functioning correctly.

To permanently address this matter, we recommend consulting with your site developer to review and rectify the additional code customizations in your child theme.

Please note that modifications in the child theme fall outside our standard support policy.

We appreciate your understanding and cooperation. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Błażej,

We are pleased to inform you that the demo has been successfully imported onto your site. It appears that the initial system requirements were set lower than necessary, but this issue has now been resolved.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Aulakh, Sam,

Thank you for contacting us and for using XStore.

We are pleased to inform you that upon reviewing your site, we have found no issues with the development page. The top image is displaying correctly, as evidenced by the screenshot available at the following link: (https://paste.pics/QXGW6)

Should the issue persist on your end, we recommend temporarily deactivating the cache plugin on your site and accessing it via a new browser session to ensure a fresh loading environment.

If you require further assistance or have any additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello @Murad,

1/ We would like to provide you with some CSS code adjustments to enhance the presentation of your website’s brand elements.

**A. Brand Word Capitalization:**
To adjust the capitalization of the word “BRAND” to “Brand,” please insert the following CSS code into the Global CSS section located at Xstore > Theme Options > Theme Custom > Global CSS.

.product_brand {
    text-transform: capitalize !important;
}

B/ Brand Logo Upper and Lower Space:
To format the upper and lower spacing of the brand logo, we recommend adjusting the height of the brand logo image. Please add this CSS code in the Global CSS Section:

.product_brand img {
    max-height: 50px !important;
}

Feel free to adjust the code according to your requirements.

For your reference, you can view the effect of these changes in the following image: (https://paste.pics/QXGMN)

2/ You need to rename https://paste.pics/QXGDM az.po to xstore-az_AZ.po and https://paste.pics/QXGE3 xstore-core-az.po to xstore-core-az_AZ.po via FTP.

Please find and translate strings on 3 pages (for theme, WooCommerce, and XStore Core plugin) under Dashboard > Loco > Themes > XStore and Dashboard > Loco > Plugins > XStore core.

We hope this helps.

3/ We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

For your reference, the resolution involved the addition of CSS code, which can be found under the following navigation path on your website: XStore > Theme Options > Theme Custom CSS > Global CSS.

Additionally, we have provided images in the private content area for your reference.

4/ We are writing to provide guidance on how to change the font styles using CSS for different elements on your website.

To modify the font for the “Reply Title Text,” please use the following CSS code:

#reply-title {
font-family: ‘Roboto’ !important;
}

For changing the font of the text within the “Checkbox Box Input,” please apply the following CSS snippet:

#wp-comment-cookies-consent span {
font-family: ‘Roboto’ !important;
}

For your reference, you can view the implementation in the image provided at the following link: (https://paste.pics/edit/QXGNU).

Please note that you may adjust the CSS code according to your specific requirements. We hope you find this information useful. Should you need any further assistance or have additional queries, please feel free to contact us. Our team is eager to assist you.

Best regards,
The 8Theme Team

Hello, @belen,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are properly implemented on your end, we kindly ask you to clear your browser’s cache and then access your site using a real mobile device.

For your reference, you can view the changes in the following images:
– [Image 1](https://paste.pics/QXFL5)
– [Image 2](https://paste.pics/QXFL8)

Additionally, if you wish to make further adjustments, please refer to the video tutorial provided in the private content area: [Video Tutorial](https://streamable.com/9954r2) -This guide will assist you in making changes to the mobile version of the slider.

We trust this information will be helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Murad,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. The brand logo is now displaying correctly on the single product page.

Should you wish to modify the position of the brand image, you can do so by navigating to: XStore > Theme Options > WooCommerce > Shop Elements > Brand.

For your reference, we have included images in the private content area of our support portal.

We hope this resolution meets your satisfaction.

2/ We are pleased to inform you that the issue you reported has been successfully resolved. We have activated the Shop Toolbar option for you. This can be found under the following navigation path: XStore > Theme Options > WooCommerce > Shop > Shop Page Layout.

We believe this adjustment addresses your concern effectively. For your reference, we have included a screenshot in the private content area.

3/ To assist you more effectively, could you please provide a screenshot of the issue along with the URL of the page where the problem is occurring? This information will enable us to further investigate and offer you the appropriate support.

Thank you for your cooperation and we look forward to hearing from you soon.

4/ We are pleased to inform you that the issue you reported has been successfully resolved. Kindly verify at your earliest convenience and let us know if everything is functioning to your satisfaction.

We hope this information is helpful. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @finleydesign,

Thank you for your response.

1/ Custom page heading image for this category means: The image appears under the breadcrumb of the page.

2/ It is possible to use the same category image for all categories on a website or platform. However, in our theme, We understand that you are interested in adding a banner or image across all categories on your website. To accomplish this, please follow the steps outlined below:

1. Navigate to the ‘XStore’ section in your website’s dashboard.
2. Proceed to ‘Theme Options’ and select ‘WooCommerce’.
3. Click on ‘Shop’ and then ‘Shop Page Layout’.
4. Locate the ‘Banner Position & Banner Content’ settings.
5. Here, you can insert the specific static block shortcode that you wish to display as your banner.
6. Once you have entered the shortcode, ensure that you click ‘Publish’ to save and apply the changes.

For your convenience, we have provided an image to serve as a visual reference for the aforementioned process. https://ibb.co/pvN0zPq

We trust that these instructions will effectively address your requirements. Should you have any further questions or need additional assistance, please do not hesitate to reach out to us.

Best Regards,
The 8Theme Team

Hello, @finleydesign,

Thank you for contacting us and for using XStore.

To assist you in resolving your issue, we have prepared a video tutorial specifically for you. Please view it at your convenience in the private content area designated for your reference.

We trust this will be helpful to you.

Additionally, You have the option to create a new static block according to your preferred content and insert the block shortcode in the description box. This will display the content on the category page. This method provides a straightforward way to edit the content using the page builder WP-bakery or Elementor, tailored to your requirements.

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Fardin,

Thank you for your response.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

As part of the resolution process, we have deactivated the W3 Total Cache plugin on your site. This action has addressed the problem effectively.

For your reference, we have uploaded an image in the private content area which illustrates the changes made.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Hessein Ali,

1/ To give each brand it’s unique description We have recorded a video for you, please watch it in the private content area.

We hope this helps

2/ Yes, you are right. It was XStore builders: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-builders-getting-started/

Should you have any further questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @nomi,

Thank you for your recent purchase and for reaching out to our support center.

We are pleased to provide you with a demonstration video that guides you through the process of adding a main menu to the connection block widget. You can access the video via the following link: https://streamable.com/lou98d

Should you require further assistance or have any additional questions, please do not hesitate to contact us.

Best regards,
The 8Theme Team