Hello, @Daniyal,

1/ https://www.8theme.com/topic/hi-i-need-to-do-some-changes-in-single-product-page/#post-395450

1/ We regret to inform you that it is not possible to achieve your desired outcome with the current version of the theme. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page and you request additional customization.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

We appreciate your understanding.

If you have any more questions or need additional support, please don’t hesitate to ask.

Kind Regards,
8theme team

Hello, @azicard,

2) List SKU on its own and reduce the front size. SKU is currently grouped in with product meta and I want to be able to place right below the product title. And there is no way to change the size of the SKU.

2/ To solve your issue, Please add the next custom code that must be placed under the functions.php file located in child theme:

add_action('wp_footer', '__wp_footer');
function __wp_footer(){
    ?>
    <script>
        (function ( $ ) {
            'use strict';
            $(document).ready(function (){
                $('.et_product-block > .product_meta > .sku_wrapper').insertAfter($('h1.product_title.entry-title'));
            });
        })( window.jQuery );
    </script>
    <?php
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help.

Best Regards,
8Theme’s Team

Hello, @Safe Desires,

Thank you for contacting us and for using XStore.

1/ We are delighted to inform you of the capability to create distinct layouts for the mobile and desktop versions on a single Product Page. This functionality can be implemented by designing separate sections for each device type and applying the visibility feature to show or hide these sections as needed.

To assist you in this setup, we have prepared a video tutorial that you can view at your convenience. Please access the tutorial here: https://streamable.com/ottm2x

For further details and step-by-step guidance, we encourage you to consult the official Elementor plugin documentation. You can read the relevant article by following this link: (https://elementor.com/help/show-or-hide-columns-per-device/)

We hope you find these resources helpful for enhancing your website’s functionality.

2/ We are pleased to share with you a video tutorial that demonstrates how to add multiple product swatches on the Single Product Page. The video specifically illustrates the process of integrating a second product swatches widget below the product image and configuring its visibility settings to ensure it is hidden on desktop devices and only displayed on mobile devices.

Please access the video through the following link: (https://streamable.com/goye0m)

3/ We regret to inform you that the default configuration of the Short Description Widget in a product does not support the “Read More” functionality. Implementing this feature necessitates additional code customization.

As an alternative, you may consider utilizing a third-party plugin to achieve this functionality. However, please be aware that using third-party plugins can carry certain risks.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ZEPHYR,

Thank you for providing us with the login details necessary to review your site.

Upon careful examination, we have confirmed that the Elementor plugin is functioning correctly, and we did not encounter any issues. For your reference, we have recorded a demonstration video. Please find the video attached in the private content area.

It appears that the issue may be related to caching on your end. We kindly ask you to clear all cache and access the site again using a fresh browser session.

Should you need any further assistance or have additional questions, please feel free to reach out to us.

Best regards,
The 8Theme Team

Hello, @Safe Desires,

We have recently reviewed the single product pages on your website and noticed that the Woopay button appears to be missing. To assist you more effectively, could you please provide the URL of the specific page where you are encountering this issue, along with a screenshot? This will help us understand the problem better and offer a more accurate solution.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @Faroll,

We apologize for any inconvenience caused. Initially, we provided you with instructions to resolve your issue. When those steps did not resolve the problem, you requested our direct intervention to address the matter, as per your message: https://ibb.co/4s3JnQy.

In response, we installed the Child Theme and disabled all third-party plugins on your site. Subsequently, we successfully imported the demo you specified. This action appears to have resolved the issue as the demo imported smoothly.

However, if you have noticed that pages and media previously available on your site are now missing, we kindly ask you to restore a backup of your site. After restoring, you may attempt to import the demo again from your end and verify the results.

Should you need assistance with the backup process, please contact your hosting provider.

Thank you for your understanding and cooperation.

Best regards,
8Theme’s Team

Hello, @Ankit Khandelwal,

Thank you for reaching out to us with your request. To adjust the font size in your header, please follow the steps outlined below:

1. Navigate to XStore > Theme Options.
2. Select ‘Header Builder’.
3. Click on ‘HTML Block 2’.
4. Modify the font size according to your preferences.
5. Ensure to publish the changes to apply them.

For your reference, an image has been provided in the private content area of our website.

We trust this guidance will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @OnlyCBD,

1/ We are currently unable to access your website using the wp-admin credentials previously provided, as they appear to be invalid or have expired.

To assist you effectively, we kindly request that you provide us with updated wp-admin details. Please ensure that these credentials are submitted through the private content area to maintain security.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your prompt attention to this matter and look forward to resolving your issue as soon as possible.

2/ We kindly request that you deactivate and subsequently reactivate the theme on your website. Additionally, please ensure that all caches are cleared before checking the system again.

Thank you for your attention to this matter.

Best regards,
8Theme’s Team

Hello, @Knjizara Gulliver,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @Faroll,

We are writing to confirm that the issue you reported has been successfully resolved. We appreciate your cooperation in providing the necessary wp-admin login details, which enabled us to address the matter efficiently.

Additionally, we have imported a demo onto your site to facilitate further customization according to your requirements. For your reference, we have included an image in the private content area of your website.

Please take a moment to review the changes at your earliest convenience and let us know if everything meets your expectations.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @Faroll,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/theme-installation/demo-content/

2/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set Php version 8.0 and the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and check again.

If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @Sam,

Thank you for contacting us and for using XStore.

We kindly request that you take a moment to review our theme documentation, which has been designed to assist you effectively. We trust that you will find the information helpful for your needs. https://www.8theme.com/documentation/xstore/xstore-features/frequently-bought-together/

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Rodlens Hora,

Thank you for selecting XStore as your preferred WooCommerce WordPress theme.

We are delighted to inform you that we have prepared a video tutorial to assist you with the default WooCommerce breadcrumb widget provided by XStore. You can view the tutorial at the following link: https://streamable.com/yeto1c

We hope this helps.

Should you need any further assistance or have any questions, please feel free to contact us. We are committed to providing you with the support you need.

Best regards,
The 8Theme Team

Hello, @GNC,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We hope this message finds you well. To address the issue you are experiencing, please follow these steps:

1. Navigate to the Dashboard.
2. Select ‘Widgets’.
3. Go to the ‘Shop Sidebar’ area.
4. Edit the specific widgets.
5. Add a translated title as required.

For your reference, an image has been provided in the private content area of our website.

We trust this will resolve your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Murad,

Thank you for your response.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We have added the necessary CSS code to your website. You can find this update in the following location: XStore > Theme Options > Theme Custom CSS > Global CSS.

For your reference, we have attached an image that illustrates the changes made.

2/ Regarding the loco translate problem, Could you also provide us with the FTP details?

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your attention to these matters.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team