Tony Rodriguez

Hello, @Rodrigo Carlos,

Thank you for your response.

1/ We would like to inform you that within the Xstore theme, there is a feature available titled ‘Product Content Elements’ for customizing the product block/design. You can access this option by navigating to: Xstore > Theme Options > WooCommerce (Shop) > Shop > Product Design.

For your convenience, we have provided a visual reference which can be viewed at the following link: (https://paste.pics/RGM4J)

2/ If you wish to customize the product block to give it this design as shown in the attached screenshot.

A/ XStore Badges on Products: https://www.8theme.com/documentation/docs/xstore-badges-on-products/

We understand your concern about the Free Shipping label appears (only when the product has free shipping);. Our theme functionality is designed to be comprehensive, but sometimes specific needs or adjustments might not be predefined. In this case, you have a couple of options:

1. You can use any third-party plugin for it, which better meets your requirements but at your own risk.
2. Alternatively, you can request additional customization to address your specific requirement (https://www.8theme.com/account/#etheme_customization_panel).

B/ – the crossed out price is above the promotional price and the font size and color of the crossed out price is smaller;

Please provide url of the page on which the crossed out price/sale price appears, so that we will check and help you with custom CSS code to the crossed out price is above the promotional price and the font size and color of the crossed out price is smaller;

C/ To enable percentage labels for sale items, please navigate to: Theme Options > WooCommerce > Shop Elements > Product Badges > Enable Percentage for Sale Labels & “Show Sale Percentage For Variable Products”

If the available option does not meet your needs, you may consider using an additional plugin.

D/ We regret to inform you that the functionality to display credit card installments below the price is not currently available in our standard features.

However, we can offer you a couple of alternatives to meet your needs:

1. You may consider using a third-party plugin that provides this functionality. Please note that while this can be a viable solution, any implementation of third-party plugins should be undertaken at your own risk.

2. Alternatively, we invite you to explore our customization services. You can submit a request for specific enhancements tailored to your requirements by visiting our customization panel here: (https://www.8theme.com/account/#etheme_customization_panel).

We appreciate your understanding and are here to assist with any further inquiries you might have.

Best Regards,
The 8Theme Team

Hello, @Hussain,

Thank you for contacting us and for using XStore.

We kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please check again.

We trust these resources will assist you in updating your site smoothly.

Best Regards,
8Theme’s Team

Hello, @Guilherme,

Thank you so much for purchasing our theme and contacting our support center.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

Hello, @hafunerix,

Thank you for contacting us and for using XStore.

To resolve this, we kindly ask you to apply the patch we have provided. Detailed instructions on how to use the XStore patcher can be found here: https://www.8theme.com/documentation/docs/how-to-use-xstore-patcher/

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @costas,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

For your reference, we have selected the gallery type under XStore Builders > Single Product Builder via the Customizer, and the settings have been published.

Please refer to the image provided in the private content area for further clarification.

Should you require any additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Javito,

Thank you for your response.

1/ We would like to inform you that we have not made any modifications to your custom layout for the single product page under XStore Builders > Single Product Builder via Elementor.

We have created a new test product on your site to address your issue. We recommend using either the Single Product Page Builder via Elementor or the Customizer exclusively to avoid any conflicts.

Should you decide to use a custom layout for your single product page, please proceed as follows:
1. Navigate to XStore Builders > Single Product Builder via Elementor.
2. Click on ‘Add New Layout’.
3. Create your custom layout according to your requirements.
4. Set the condition to ‘Products’ and click ‘Update’.

For detailed guidance, please refer to the steps outlined in our theme documentation, which can be accessed here: [XStore Single Product Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

2/ Please note that always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Javito,

You are welcome! If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
The 8Theme Team

Hello, @Festigift,

Thank you for your response.

In order to solve your issue, please copy and paste the below given CSS code to XStore >> Theme Options >> Theme Custom CSS >> Global CSS and check back to your site after clearing the browser cache.

.xstore-wishlist[data-action=remove] .et-icon {
    color: red !important;
}

 .xstore-wishlist-animated-heart{
fill: red !important;
}

Note: You can change the value of the color from the given code as per your requirements.

We hope this helps. Should you require any further support, please do not hesitate to contact us.

Yours sincerely,
The 8Themes Team

Hello, @Javito,

Thank you for your response.

1/ We are pleased to inform you that after a thorough review of your website, we have confirmed that the accordion feature is functioning correctly. Additionally, we have successfully added a new test product to your site and encountered no issues during this process. You can view the test product by following the URL provided in the private content area of this message.

Please note that your website utilizes a custom layout for specific category products. To review or modify these settings, kindly navigate to Xstore Builders and select ‘Single Product Builder’ via Elementor. https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/

For other categories, the products are configured using the ‘Single Product Builder’ via the customizer layout.

We trust this clarifies the current setup of your website. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for choosing XStore as your WooCommerce WordPress theme.

If you wish to disable the lazy load effect, kindly adhere to the following instructions:

1. Go to ‘Edit Page with Elementor’.
2. Move to each element’s ‘Settings of Element’.
3. Select ‘Advanced’.
4. Choose ‘XStore ajaxify’.
5. Locate ‘Lazy loading’ and switch it to ‘Off’.
6. Lastly, update the settings.

For a visual representation of these steps, please refer to the attached image: https://imgur.com/Zh7ZmGw

Afterward, check again.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @vuvuvu,

Thank you for contacting us and for using XStore.

Do you mean, you wish to make the Main Header with the transparent menu on your site same as in the photo?

To assist you more effectively, we kindly request that you provide us with the administrative access to your WordPress site. Please ensure that this information is submitted through the secure private content area.

Additionally, we strongly advise that you create a complete backup of your website prior to sharing the access details. This precaution will help safeguard your data during the troubleshooting process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @carlyliczyk,

To solve your issue, please add the next custom CSS code in XStore > Theme options > Theme custom CSS > Global CSS.

.elementor-widget-woocommerce-product-etheme_request_a_quote {
    position: relative !important;
    z-index: 99999 !important;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Festigift,

Thank you for your response.

We have conducted a review of your website and noticed that you are utilizing the Product Grid element, which displays the wishlist button under hover effects. https://paste.pics/RFVPS

Unfortunately, this element does not currently support the option to permanently display the wishlist button without hovering.

However, we encourage you to submit your request on our Taskboard at https://www.8theme.com/taskboard/. If your suggestion garners sufficient support from other customers, our development team will consider incorporating this feature in a future update.

Alternatively, you may consider using a different element for this purpose. Please refer to the following link for more information: https://xstore.8theme.com/elementor/demos/minimal-fashion02/design-elements/

Best Regards,
8Theme’s Team.

Hello, @Zaryab Imran,

Thank you for your response.

1/ We have reviewed the screenshot you provided and regret to inform you that the feature you are inquiring about is not currently available in our product grid widget. The widget currently supports only the options that were previously outlined.

To incorporate this feature, additional code customization would be necessary. Alternatively, you may wish to submit a request to our development team by visiting our task board at https://www.8theme.com/taskboard/. Should your suggestion receive substantial support from other users, we will certainly consider implementing it in a future update.

2/ For youtube video request, please ensure to create a new topic for each issue on our support forum. This helps us provide you with timely and organized support.

Thank you for your understanding and for your contribution to improving our services.

Best Regards,
The 8Theme Team

Hello, @Festigift,

Thank you for reaching out to us with your concern.

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

We kindly recommend that you take a complete backup of your site before proceeding.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team