Tony Rodriguez

Hello, @eduarte,

Thank you for contacting us and for using XStore.

1/ To solve your issue, Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

2/ To ensure clarity and accuracy in the translation process, could you kindly provide screenshots of the text you wish to translate? This will help us better understand your requirements.

For the translation, please utilize the Loco Translate plugin. We recommend reviewing our theme documentation for detailed guidance on how to proceed. You can access the documentation at the following link: (https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/)

Thank you for your cooperation. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best regards,
The 8Theme Team

Hello, @Kreatur,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, we kindly ask you to follow these steps:

1. Navigate to XStore > Theme Options > WooCommerce > Shop Elements > Variation Swatches.
2. Locate the “Use images from product variations” option and enable it.
3. Click “Publish” to save the changes.
4. Please review the changes to ensure the issue has been resolved.

For your reference, you may find it helpful to view the attached image which illustrates these steps. https://paste.pics/ROYDA

If the problem persists, could you please provide us with temporary wp-admin access? This will allow us to examine your settings more closely and assist you further.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @adnane,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @kristofair8306,

Thank you for contacting us and for using XStore.

1/ To assist you with customizing the XStore Single Product Builder using Elementor, we kindly ask that you refer to our detailed theme documentation. You can access the guide by following this link: (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/).

Please ensure to read and follow the steps outlined in the documentation to edit and update the template according to your requirements.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Aalam,

We kindly request that you remove the current elements from the mobile panel, re-add them, and then proceed to publish the updates. For guidance on how to manage these elements, please refer to our theme documentation available at: https://www.8theme.com/documentation/docs/xstore-mobile-panel/.

Once you have re-added the elements, please clear all cache and verify the changes. We hope this resolves any issues you are experiencing.

Best Regards,
8Theme’s Team

Hello, @ryan,

Thank you for your response.

We have reviewed your website and observed that the shipping address is displayed correctly on the cart page when a user is logged in. Please refer to the image here for confirmation: https://paste.pics/ROH27.

However, we noticed that the shipping address does not appear on the cart page when a user is logged out. For your reference, please see the image here: https://paste.pics/ROH2X.

To address this issue, we kindly request you to follow the steps outlined below:

1. **Theme Check**: Could you please temporarily switch to the Storefront theme on your website and verify if the issue persists? If the problem remains, it may be beneficial to contact WooCommerce support, as the issue could be beyond the control of the theme author. Should the problem be specific to our theme while other themes work correctly, please inform us so we can further investigate and resolve the issue promptly.

We strongly recommend that you create a complete backup of your site before proceeding with these steps.

2. **Plugin Troubleshooting**: We recommend deactivating all third-party plugins that are not included with XStore (details here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing your browser’s cache, and then re-evaluating the issue. It is possible that an external plugin is causing the problem. If the issue continues, please keep these plugins deactivated and allow us permission to debug your site. This includes deactivating all third-party plugins and any on-site customizations. Before proceeding, ensure you have a complete backup of your site.

3. **Shipping Setup**: Additionally, we suggest reviewing the official WooCommerce documentation on setting up shipping zones, which can be found here: https://woocommerce.com/document/setting-up-shipping-zones/.

We hope these steps help resolve the issue. Should you need further assistance or have any questions, please do not hesitate to contact us. We are committed to providing you with the necessary support.

Best regards,
The 8Theme Team

Hello, @auracreativa,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with your inquiry regarding the Elementor plugin, we kindly invite you to review the official documentation available at the following link: [Elementor Plugin Documentation](https://elementor.com/help/how-to-create-a-full-width-page/).

To address the issue you are experiencing, please ensure that the content width is set to 1440px, which corresponds to the width of your site. Once adjusted, please update the settings accordingly.

For your reference, we have included some visual aids which can be found here: https://paste.pics/ROG2S & https://paste.pics/ROG32

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @veeemart,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @bafana57,

To assist you more effectively, we kindly ask that you provide a detailed description of your request or specify the goal you wish to achieve. This will enable us to better understand your needs and offer the most appropriate support.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Ihsan iqbal,

Thank you so much for purchasing our theme and contacting our support center.

To address the issue you are experiencing, kindly follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Footer Builder’.
3. Click on ‘Edit Footer Template’.
4. Proceed to ‘Edit Image’.
5. Remove the image and ensure to update the changes.

For your reference, we have included relevant images in the private content area of our website.

We trust this will resolve your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mohammed Abrar,

Thank you for contacting us and for using XStore.

To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

Best Regards,
8Theme’s Team

Hello, @Sahil,

Thank you for contacting us and for using XStore.

We would like to inform you that the sidebar widget/filter can be accessed and modified by navigating to your WordPress dashboard, then selecting ‘Appearance’ followed by ‘Widgets’. https://paste.pics/RO68W

Regarding your inquiry about the product categories widget, currently, there is no built-in option to display specific categories directly through the widget settings.

However, you can achieve this customization by using custom CSS code to hide certain categories as per your requirements.

Or we encourage you to propose this functionality for development. Please submit your suggestion via the following link:
https://www.8theme.com/taskboard/

Should your proposal garner sufficient support, we will consider implementing it.

Additionally, if you require customization, you may place an order through this link:
https://www.8theme.com/account/#etheme_customization_panel

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Hello, @Simon,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. Our team has disabled the mini-cart template located under Elementor > Settings, which has addressed the concern.

For your reference, we have included an image in the private content area that illustrates the adjustment made.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @bafana57,

Thank you for providing the wp-admin login details.

To modify the font size on the cart page, please insert the following custom CSS code in the specified location within your theme settings:

Navigate to: XStore > Theme Options > Theme Custom CSS > Global CSS

Insert the following code:

.woocommerce-cart td.product-subtotal.mob-hide span.woocommerce-Price-amount.amount {
    font-size: 20px !important;
}

.woocommerce-cart tr.woocommerce-shipping-totals.shipping ul#shipping_method li p {
    font-size: 10px !important;
}

.woocommerce-cart tr.woocommerce-shipping-totals.shipping ul#shipping_method li {
    font-size: 10px !important;
}

We trust this adjustment will meet your requirements. Should you need further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @Elhadj07,

Thank you for your response.

We kindly request that you remove the previous CSS code and implement the following custom CSS code. You can do this by navigating to Xstore > Theme Options > Theme Custom CSS > Global CSS. Please ensure to check the functionality on mobile devices after making this update.

Here is the CSS code to be added:

@media only screen and (max-width: 767px) {
    .woocommerce-account .carousel-area .product-slide {
        width: 100% !important;
    }
}

We trust this adjustment will enhance the mobile responsiveness of your site. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team