Tony Rodriguez

Hello, @Anoop,

Thank you for your response.

We are writing to inform you that your recent request was somewhat unclear, and we would appreciate further details to better understand your needs and objectives.

To assist you more effectively, could you please provide a more detailed description of your request or the specific goal you are aiming to achieve? Additionally, it would be immensely helpful if you could temporarily provide us with access to your site’s wp-admin area. Kindly submit these credentials securely in the private content area designated for this purpose.

Furthermore, to enhance our understanding of the issue, we kindly request that you attach screenshots depicting the problem. This will enable us to diagnose and address your concerns more accurately.

For future assistance and to streamline support, we kindly ask that you create a new topic for each distinct issue on our support forum. This practice helps prevent any delays and ensures you receive prompt and efficient service.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme’s Team

Hello, @raj,

Thank you so much for purchasing our theme and contacting our support center.

To modify your footer as per your requirements, please proceed to the XStore Builders section and select ‘Footer Builder’ via Elementor. Once there, you can make the necessary adjustments and update accordingly.

For detailed guidance, we encourage you to consult our theme documentation available at:
(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @Imran Khalid,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

As part of the resolution process, we have modified the settings as follows: navigate to Settings > Permalinks > Product Permalinks > Custom Base, and changed “/shop/” to “/product/”. This adjustment has addressed the concern you were experiencing.

For your reference, we have included a screenshot in the private content area of our correspondence.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mumtoz,

Thank you so much for purchasing our theme and contacting our support center.

To assist you with your inquiries, we kindly invite you to review our detailed theme documentation available at the following links:

1. Editing Footer Static Block with Elementor:
(https://www.8theme.com/documentation/xstore/troubleshooting/cant-edit-footer-static-block-using-elementor/)

2. XStore Footer Builder with Elementor:
(https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor)

3. Widgets and Custom Widget Areas:
(https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/)

4. New XStore Header Builder with Elementor:
(https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/)

Should the issue persist after consulting the documentation, please provide a screenshot of the problem along with your site’s wp-admin access credentials in a secure, private content area. This will enable us to examine your settings more closely and provide the necessary assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Brooke,

Thank you for contacting us and for using XStore.

1/ After conducting a thorough review on our test site, we have confirmed that the issue in question is not present there. It appears that the problem is isolated to your website. https://www.8theme.com/documentation/docs/cart-checkout-progress-bar/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @ministerios didaskalia,

Thank you so much for purchasing our theme and contacting our support center.

1/ If you are currently utilizing the Loco Translate plugin, we kindly request that you refer to the instructions provided in our theme documentation. You can access the relevant information by following this link: (https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/).

2/ We have noted your concern regarding the issue you are experiencing. To assist you more effectively, could you please provide us with screenshots illustrating the problem, specifically highlighting the text you wish to translate?

Additionally, for a more detailed investigation, we kindly request that you provide access to your site’s wp-admin area. Please ensure that you submit these credentials securely in the private content area.

We kindly recommend that you take a complete backup of your site before proceeding.

We are committed to resolving your issue promptly and efficiently. Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Rikinte,

Thank you for providing us with the wp-admin access.

We are pleased to inform you that the issue has been successfully resolved. Please revisit your site after clearing your browser’s cache to see the changes.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @adnane,

Thank you for providing us with the wp-admin access to your website.

We are pleased to inform you that we have successfully resolved your issue by following the path WooCommerce > Status > Tools > WooCommerce Transients and Brands Transients > Clear.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Awais Bhatti,

Thank you for your response.

Elementor’s Global Fonts and Colors enable you to update your website fonts and colors from one convenient location. This prevents you from having to repeatedly open website parts and change them individually. https://elementor.com/help/how-do-i-set-global-fonts-and-colors/

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @Rikinte,

Thank you for reaching out to us with your concern.

Could you please provide temporary wp-admin access? We need to check your settings and help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @luc,

Thank you for providing the wp-admin access.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and then revisit your site.

As part of the resolution process, we have disabled the “Remove query strings from static resources” option located under XStore > Theme Options > Speed Optimization. This adjustment ensures that any changes to the theme options will now be immediately visible on the front end of your site.

We hope this solution meets your needs. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Awais Bhatti,

1/ Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Awais Bhatti,

1/ Thank you for reaching out with your query. We would like to confirm that it is indeed not possible to use both the theme customizer and the Elementor customizer simultaneously.

This limitation arises because the ‘Xstore > Theme Options’ are designed to work with the default layout, while the ‘Elementor Options’ are tailored for custom layouts.

We recommend choosing one of these options based on your specific needs at any given time.

We hope this clarification assists you in managing your site more effectively.

2/ Thank you for reaching out and providing the screenshot to help us understand your request.

We would like to clarify that the styling and color options available under “XStore > Theme Options > Styling/Color” do not apply to Elementor widgets/elements. For detailed guidance on how to utilize these theme options, please refer to our documentation at: https://www.8theme.com/documentation/docs/theme-options-styling-colors/

If you need to modify the banner text, this can be achieved by editing the page using Elementor. Please access the specific widget or element within Elementor to make the necessary changes and ensure to update it afterward.

For your reference, you can view the process in the image provided here: https://paste.pics/RP146

3/ We are pleased to inform you that we have reopened the discussion on your query regarding the use of Elementor icons within the XStore theme. To assist you more efficiently, we kindly ask that you provide a detailed description of your request at the following link: (https://www.8theme.com/topic/how-can-i-use-elementor-icons-in-the-xstore-theme-options/#post-410289)

Your detailed input will enable us to address your concerns more accurately.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, @Mitul,

Thank you for contacting us and for using XStore.

For detailed guidance on setting up the maintenance mode, we kindly invite you to review our theme documentation available at the following link:
[Theme Documentation on Maintenance Mode](https://www.8theme.com/documentation/xstore/xstore-features/maintenance-mode/)

Additionally, for further insights and community discussions, please refer to this thread:
[Community Discussion on Maintenance Mode](https://www.8theme.com/topic/how-to-show-website-under-updation-admin-only-have-access/#post-391698)

We trust these resources will be valuable to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Awais Bhatti,

Thank you for your response

To achieve the desired customization, you may add the following CSS code. Please navigate to XStore > Theme Options > Theme Custom CSS > Global CSS and insert the code provided below:

@media only screen and (max-width: 767px) {
    .et-mobile-panel .et_column > a .et_b-icon:hover {
        color: #007bff !important; /* Change icon color on hover */
        transform: scale(1.2) !important;  /* Scale up the icon on hover */
    } 
}

This code is designed to change the icon color and scale on hover for devices with a screen width of 767px or less. On mobile devices hover does not work, you need to click on the icon to see the result.

We trust this will assist you with your customization needs. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team