Hello, @maybendeler,

You are welcome!

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

Hello, @yaci,

Thank you for contacting us and for using XStore.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-sIyY0FycEL

Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Mohamed,

Thank you for your correspondence.

We have reviewed your website and noted that you are utilizing the Elementor Layout for the Shop Page. To implement changes on the shop page, please navigate to Xstore > Xstore Builders > Product Archive Page, select ‘Edit’, and then make the necessary adjustments as per your requirements.

Furthermore, we have updated the columns grid from 4 to 5 and changed the Navigation Type from ‘Load More’ to ‘Pagination’. This modification has been made to address the issue you reported.

For your reference, please review the images provided in the private content area

We trust this information will be of assistance to you. Should you require any further support, please do not hesitate to contact us. We are committed to providing you with the necessary help.

Best regards,

The 8Theme Team

Hello, @maybendeler,

Thank you so much for purchasing our theme and contacting our support center.

1/ We are reaching out to inform you of some important updates and troubleshooting steps for your XStore Theme and XStore Core Plugin.

1. **Theme and Plugin Update**
Please update your XStore Theme and XStore Core Plugin to the latest versions. For detailed guidance on how to proceed, kindly refer to the following articles:
– [Update History](https://xstore.8theme.com/update-history/)
– [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

2. **Troubleshooting Steps**
We recommend disabling all third-party plugins that are not bundled with XStore. You can find a list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After disabling, please clear your browser’s cache and check if the issue persists. This step is crucial as third-party plugins can sometimes cause conflicts.

**Access Request**
We noticed that your site is currently under maintenance, which prevents us from testing and resolving the issue you reported. To assist you effectively, we kindly request that you provide your site’s WP Admin credentials. Please submit these details securely in the private content area of our support forum:

– **WP Admin URL:**
– **WP Admin Username:**
– **WP Admin Password:**

Before proceeding with any updates or troubleshooting, we strongly advise taking a complete backup of your site to prevent any potential data loss.

Thank you for your cooperation. We look forward to assisting you promptly and hope to resolve your concerns efficiently.

Best Regards,
The 8Theme Team

Hello, @Controln,

Thank you for contacting us and for using XStore.

We are writing to provide detailed instructions on how to customize the font styles for product titles on your website using the XStore theme.

1. **Changing the Font Family of the Product Title on the Homepage:**
– Navigate to XStore > Theme Options > Theme Custom CSS > Global CSS.
– Please insert the following CSS code:

     .elementor-element-544dbd8 .product-details .product-title a {
         font-family: "Brush Script MT", Times, serif !important;
     }

– You can view the expected result here: [https://paste.pics/edit/R8KE9](https://paste.pics/edit/R8KE9)

2. **Changing the Font Family of the Product Title on the Single Product Page:**
– Go to XStore > XStore Builders.
– Edit the currently active Single Product Page using Elementor.
– Within the Product Title widget, under the Style Tab, click the Typography Option.
– Adjust the Font Family to your desired choice.
– Click “Update” to save the changes.
– For your reference, please check out the image provided in the private content area.

We trust this information will assist you. Should you require any further assistance or have any questions, please do not hesitate to contact us. We are here to support you.

Best Regards,
The 8Theme Team

Hello, @Kitab Ki Dukan,

Thank you for your response.

1/ We recommend performing the import on a clean WordPress installation. You can achieve this by utilizing the WordPress Database Reset plugin, available at [WordPress Database Reset Plugin](https://wordpress.org/plugins/wordpress-database-reset/). This tool will allow you to remove all existing content and set up a new installation.

2/ If you directly delete it from the demo site section then it will completely delete imported demo site, It means if in future, You need to install it again. You will be able to install it again.

Warning means, Existing demo data permanently delete on your site only. Afterward you can import any demo on your site as per your requirement.

3/ If you directly import the new demo site with already existing demo data then it will overlap/duplicate with the previous demo site.

You need to delete existing demo data first and then install demo on your site again.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
The 8Theme Team

Hello, @belen,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to clear your browser’s cache and revisit your site to see the changes.

To address the problem, we have deactivated the “Whols – Wholesale Prices and B2B Store Solution for WooCommerce” plugin on your website. We believe this action has resolved the issue effectively.

For further assistance regarding the plugin, we recommend contacting the plugin’s author or their support team. They will be able to provide you with detailed support and guidance.

Additionally, we thought you might find the following article useful: “How to Create Coupons with WooCommerce.” You can read it by following this link: (https://woocommerce.com/posts/coupons-with-woocommerce/).

We hope this helps, and we are here for any further assistance you may need.

2/ Please create a new topic for a new issue on our support forum to avoid any inconvenience.

Thank you for your cooperation. We are looking forward to hearing from you.

Best Regards,
The 8Theme Team

Hello, @ahmed,

Thank you so much for purchasing our theme and contacting our support center.

1/ Upon a thorough review of your website, we have identified that the concurrent use of two-page builders, specifically Elementor and WPBakery, is leading to compatibility issues. To ensure optimal functionality and performance of your site, we strongly advise that you utilize only a one-page builder (Elementor) at any given time.

We appreciate your cooperation.

We hope this information is helpful to you.

2/ We have checked your site and found Failed to load resource: the server responded with a status of 404 () https://paste.pics/R8I8E

Please contact your hosting provider and ask them to fix it.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

We would like to provide you with guidance on how to center align the footer on mobile devices using the Xstore theme. Please follow the steps outlined below:

1. Navigate to Xstore > Xstore Builders.
2. Select Footer and edit it using Elementor.
3. Switch to Responsive Mode and select the Mobile Version.
4. Make the necessary adjustments as per your requirements.
5. Click “Update” to save the changes.

For your reference, an image has been provided in the private content area.

We trust this information will be useful to you. Should you need any further assistance, please feel free to contact us.

Best regards,
The 8Theme Team

Hello, @Ahmed,

Thank you for your response.

We have completed a thorough review of your website and are pleased to inform you that we found no issues. The header is displaying correctly, and we did not encounter any warnings.

For your reference, we have attached an image in the private content area of our correspondence.

Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Seoboost,

We are pleased to inform you that we have successfully imported the demo through the XStore dashboard under the ‘Import Demos’ options.

Best regards,
The 8Theme Team

Hello, @Ahmed,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you remove the specified condition from your site. After doing so, please clear your browser’s cache to ensure that the changes are properly reflected.

We hope this assists you in maintaining an optimal site performance.

Best regards,
The 8Theme Team

Hello, @Ankit Khandelwal,

Thank you for contacting us and for using XStore.

For detailed guidance on how to register or deregister the XStore theme for live or staging websites, please refer to our documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Seoboost,

Thank you for your response.

1/ Please deactivate all third-party plugins on your site except the required plugins (Elementor , Woocommerce, and Xstore core plugin).

2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

3/ Please downgrade Php version 8.2 to 8.0

4/ Should the issue continue to persist, we kindly request that you reset your site and inform us upon completion. This will enable us to attempt the demo import on your site effectively.

Thank you for your cooperation and understanding.

Best Regards,
8Theme’s Team

Hello, @MarkChatters,

Thank you so much for purchasing our theme and contacting our support center.

To assist you more effectively, we kindly request the following:

1. **Video Documentation**: Please capture a video illustrating the issue you are encountering for a clearer understanding. You may upload the video to a file-sharing service such as [WeTransfer](https://wetransfer.com/) and share the URL with us.

2. **Detailed Description of the Issue**: We find your initial request somewhat unclear. Could you please provide a more detailed description of the problem or specify your desired outcome? This will enable us to address your concerns more accurately.

Additionally, for us to investigate this matter thoroughly, please provide your site’s WordPress Admin credentials in the private content area of this topic:

– **WP Admin URL**:
– **WP Admin Username**:
– **WP Admin Password**:

**Important**: Ensure you have a complete backup of your site before providing the above details.

Thank you for your cooperation. We look forward to resolving your issue promptly.

Best Regards,
The 8Theme Team