Tony Rodriguez

Hello, @RoasGurus,

Thank you for contacting us and for using XStore.

To assist you with customizing your WooCommerce breadcrumbs in the product archive template, we kindly ask you to refer to our detailed theme documentation. Please follow the outlined steps to edit and update the settings as per your requirements.

You can access the documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to reach out.

Best Regards,
The 8Theme Team

Hello, @anand,

Thank you for providing the wp-admin login details.

We are pleased to inform you that the issue you reported has been successfully resolved by activating the Grid Container in the Elementor features. For your reference, please check the images in the private content area.

Should you require any further assistance, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @sethr,

Thank you for contacting us and for using XStore.

We would like to guide you through the process of adding a custom CSS code to address your issue. Please follow the steps below:

1. Navigate to XStore.
2. Select ‘Theme Options’.
3. Click on ‘Theme Custom CSS’.
4. Proceed to ‘Global CSS’.

Please insert the following code:

.text-nowrap {
    overflow: unset !important;
}

We trust that this adjustment will resolve the issue you are experiencing.

If the issue persists, Please provide your site wp-admin access in the private content area so that we can check your settings and help you.

Best Regards,
The 8Theme Team

Hello, @Dede,

Thank you for your prompt response regarding the issue on your website.

Upon reviewing your site, we have identified that the problem originates from the additional Custom CSS code within your child theme. To diagnose the issue further, we temporarily activated the XStore parent theme on your website and confirmed that the single product layout now appears correctly.

To resolve the issue, we kindly ask you to review and adjust the Custom CSS code in your child theme. You can access and modify this code via the following path: XStore > Theme Options > Theme Custom CSS.

We hope this information is helpful and leads to a swift resolution of the issue. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @nebcreative,

We are pleased to inform you that we have successfully removed multiple header conditions from the following path in the XStore theme: Theme Options > Header Builder > Multiple Headers. The global header is now functioning and displaying correctly.

For your reference, we have included images in the private content area of our website.

We trust this update will be beneficial to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @EmporioWeb,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Please update the XStore theme version (9.4.0) and XStore core plugin (5.4.0) on your website to their latest version and check again.

Please read our theme documentation here: https://xstore.8theme.com/update-history/

https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/.

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

3/ Please read our theme documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @pigeleven,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. Kindly revisit your site after clearing your browser’s cache to see the changes.

For your reference, we have uploaded an image in the private content area.

Best regards,
The 8Theme Team

Hello, @nebcreative,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected, we kindly ask you to clear your browser’s cache and revisit your site.

For your reference, we have uploaded a screenshot in the private content area of our support platform.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Dede,

Thank you for your response.

To assist you more effectively, could you kindly provide screenshots of the issue you are encountering on the single product page? Please ensure that the screenshots highlight the specific changes that are not appearing as expected. Additionally, it would be helpful if you could clarify your desired outcome or specific requirements.

Furthermore, for us to thoroughly review your settings and offer a precise solution, please provide your site’s wp-admin access credentials in the private content area designated for secure information exchange.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @LUKITA,

Thank you for providing the wp-admin access.

We are pleased to inform you that the issue you reported has been successfully resolved. We have updated the XStore core plugin on your website to ensure optimal performance.

Please clear your browser’s cache before revisiting your site to see the improvements.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, @Anas,

Thank you for contacting us and for using XStore.

The categories in the mobile menu are sourced from the product > categories section. You can reorder the categories there and the changes will be reflected in both the mobile and desktop versions. Please follow the steps below.

1. You can rearrange the product categories in the sidebar by going to Appearance > Widgets in your WordPress dashboard. Please refer to the screenshots provided for further assistance.

http://prntscr.com/tpy9a7
http://prntscr.com/tpy9ux

2. You can edit product categories under Dashboard > Product > Categories, where you can set the category order according to your needs. For a better reference, please watch this video: https://www.veed.io/view/d521d66c-81ea-433b-99cd-73f2040c618d?sharingWidget=true&panel=share

We hope this information is useful.

Best Regards,
8Theme’s Team

Hello, @zaid,

We would like to inform you that we have deactivated the cache plugins on your website as per your request. To ensure optimal performance and to avoid any potential issues, we recommend using only one cache plugin at a time on your site.

Additionally, please refrain from activating the cache plugin while your site is in development mode. This will allow you to see changes immediately and help prevent any inconvenience.

We hope this information is helpful to you. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Raghoo,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @LUKITA,

Thank you for reaching out to us and for choosing XStore.

To address your current issue, we kindly ask that you refer to the steps outlined in our theme documentation, which can be accessed via the following link: (https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

Should the problem persist, we request that you back up your database and files. Subsequently, please provide your site’s wp-admin access in the private content area. This will enable us to update the XStore theme and core plugin on your site and assist you further.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @powerfaom,

Thank you so much for purchasing our theme and contacting our support center.

We would like to inform you that you can effectively utilize the XStore Spotlight Categories Widget and the Product Categories Widget. Please configure the settings according to your specific requirements and ensure to update them accordingly.

For your reference, we have included an image in the private content area that should assist you in this process.

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team