Hello, @Grace Chen,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

Our technical team has implemented an HTML widget and added the necessary HTML code to address the issue effectively. As a result, the email link on the “Contact Us” page is now functioning correctly.

For your reference, we have uploaded images in the private content area of our website.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, @jhawker81,

Thank you for choosing XStore as your WooCommerce WordPress theme.

We kindly request that you navigate to your WordPress dashboard, proceed to the Widgets section under the Shop sidebar, and remove the Product Tag Cloud widget. https://paste.pics/RAR4V

After completing this action, please clear your browser’s cache and revisit your site to ensure the changes have taken effect.

Should the issue persist, we would appreciate it if you could provide the URL of the affected page, as well as your site’s wp-admin access credentials in the private content area. This will enable us to examine your settings more closely and offer the necessary assistance.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @solyman111,

Thank you for contacting us and for using XStore.

We would like to inform you that the My-Account page is provided by the WooCommerce plugin with a shortcode. By default, you can not modify my account page functionality or items using a page builder (Elementor)

Should you require additional customization or functionality, we recommend exploring third-party plugins that complement WooCommerce. Alternatively, for further assistance, you may contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

We trust this information will be helpful to you. Should you have any more questions or need further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @bret,

Thank you for your response.

We are pleased to inform you that you have the opportunity to explore various demo imports that replicate the exact appearance of our demo sites, without the necessity for further modifications.

Please visit the following link to view our demos: [https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.170397221.408493144.1719808785-98188080.1716440250](https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.170397221.408493144.1719808785-98188080.1716440250)

Should you require any assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Giorgi,

Thank you so much for purchasing our theme and contacting our support center.

Please navigate to XStore > Theme Options > WooCommerce > Cart/Checkout Layout > and set it to ‘Off’.

If this does not resolve the issue, please provide us with temporary access to your admin panel so that we can further investigate the settings on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @Ameer,

Thank you so much for purchasing our theme and contacting our support center.

Yes, you can do this. Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Festigift,

Thank you for contacting us and for using XStore.

We would like to inform you that the login and registration functionality on the My-Account page is provided by the WooCommerce plugin. By default, this functionality is not available.

Should you require additional customization or functionality, we recommend exploring third-party plugins that complement WooCommerce. Alternatively, for further assistance, you may contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

We trust this information will be helpful to you. Should you have any more questions or need further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @solyman111,

Thank you so much for purchasing our theme and contacting our support center.

If you are currently utilizing the Elementor plugin to manage your header, we kindly ask you to follow these steps to update your mobile menu:

1. Navigate to XStore Builders.
2. Select ‘Header Builder via Elementor’.
3. Choose ‘Edit Header’.
4. Proceed to add the mobile menu to your header and ensure to update the changes.

For your reference, we have included relevant images in the private content area of our website.

We trust this will assist you effectively. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Mohamed Ben Amor,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that we have successfully imported the Niche Market 02 demo on your site.

To ensure optimal performance and to view the updates, please clear your browser cache and revisit your site.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ayoub,

Thank you so much for purchasing our theme and contacting our support center.

1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Burak,

Thank you so much for purchasing our theme and contacting our support center.

It is a sidebar. Please go to Theme Options > Blog > Blog layout > Show Sidebar Only On Blog Page > On, or Sidebar Position > Without.

If this does not solve your issue, please provide URL of the page and wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Festigift,

Thank you for your response.

We kindly request that you initiate a new topic on our support forum for any new issues you encounter. This approach ensures that all concerns are addressed efficiently and without inconvenience.

When creating the new topic, please provide a detailed description of the problem, the URL of the affected page, and the WP admin access credentials. Ensure that these details are submitted in the private content area designated for sensitive information. This will enable us to investigate and assist you promptly.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @Peter,

Thank you for contacting us and for using XStore.

To assist you more effectively, could you kindly provide a screenshot of the popup that you wish to disable? This will help us understand your requirements better.

Additionally, we would appreciate it if you could provide access to your site’s wp-admin area. Please ensure that this information is shared securely in the private content area, allowing us to review your settings closely and offer precise support.

Before proceeding, we strongly recommend that you take a complete backup of your site to safeguard your data.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @mohammed farhan,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix, we have found that the performance is suboptimal. You may review the results at the following link: https://gtmetrix.com/reports/letterloomjewelry.com/s9SXLx9O/

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list, accessible here: https://paste.pics/RAA0E & https://paste.pics/RAA0P

About your results on Google PageSpeed results:

– Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr

— Avoid chaining critical requests: https://gtmetrix.com/avoid-chaining-critical-requests.html

— Avoid an excessive DOM size – read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size
https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/
Edit your page and Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header;

– Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Hello, @Hanza,

Thank you for providing us with the wp-admin login access.

1/ Upon reviewing your website, we have noticed that the Ajax products tabs currently do not have any background images set. For your reference, we have included screenshots in the private content area of your account.

We kindly request that you re-upload the background image and revisit your site after clearing your browser’s cache. We hope this resolves the issue.

2/

how to change language of pop up displayed with sales booster?

We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a detailed description of your specific needs or the desired outcome? This will enable us to better understand and address your requirements.

Additionally, it would be greatly helpful if you could include screenshots with relevant areas marked. This will aid in our comprehension and ensure that we provide the most accurate assistance possible.

Thank you for your cooperation.

Best Regards,
8Theme’s Team