Forum Replies Created

Viewing 30 posts - 3,721 through 3,750 (of 13,902 total)
1 2 3 … 124 125 126 … 462 463 464
  • Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Reza,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

    https://www.8theme.com/documentation/docs/general-section/

    https://www.8theme.com/documentation/docs/home-page-section/

    2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    Please note that you should take a complete backup of your site before proceeding.

    In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

    WP Admin URL:
    WP Admin Username:
    WP Admin Password:

    Thank you for your cooperation and we look forward to hearing from you soon.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #414345 Copied In reply to: AMP XStore is Active but doesn’t work!!!
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @creativesite,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

    For your reference, the resolution involved disabling the “For home page only” button located at: XStore > Theme Options > Header Builder > All Departments.

    Additionally, we have provided a reference image in the private content area for your convenience.

    Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414344 Copied In reply to: All departments drop-down let it stay open
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @creativesite,

    Thank you for contacting us and for using XStore.

    If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > secondary menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

    Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

    We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team.

    Please contact administrator
    for this information.
    #414342 Copied In reply to: Adding icon image to the menu but it appears by more items
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hamza,

    1/ We kindly request that you adjust the memory limit to 512M to ensure optimal performance.

    2/ Additionally, it appears that the issue you are encountering may be related to cache storage. We recommend clearing all caches, including server cache, cache plugins, and CDN, to resolve this problem. Please check the system again after performing these actions.

    For further assistance, we have recorded a detailed video tutorial for you. You can find the link to the video in the private content area of our support platform. We believe this will be a valuable resource for you.

    Thank you for your attention to these matters. We hope this information is helpful.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414341 Copied In reply to: Grocery Mega Market Demo Installed! However, We’ve Encountered Some Errors:
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kitab Ki Dukan,

    To disable the store notice in the maintenence mode, please navigate to the following path in your admin panel: XStore > Theme Options > WooCommerce > Store Notice. From there, you will be able to manually turn off or remove the store notice as required.

    We trust this guidance will be of assistance to you. Should you have any further inquiries, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #414340 Copied In reply to: Editing coming soon page in xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kitab Ki Dukan,

    Thank you for your response.

    We have prepared a detailed video tutorial for your convenience. Please take the time to watch it in its entirety and follow the steps outlined therein.

    We hope this helps.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414281 Copied In reply to: Editing coming soon page in xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hamza,

    We are pleased to inform you that we have thoroughly reviewed your website and can confirm that the demo has been successfully installed and is functioning correctly.

    To ensure that you are viewing the most recent version of your website, we kindly ask that you clear your browser’s cache and check again.

    Should you require any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414277 Copied In reply to: Grocery Mega Market Demo Installed! However, We’ve Encountered Some Errors:
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @lawrep,

    Thank you for contacting us and for using XStore.

    We would like to inform you that “Toy and Vessel” is the designated category for products listed in the main menu of our website.

    For your convenience, you can review and customize this category by navigating to Products > Categories on our platform.

    Additionally, we have provided reference images in the private content area for your perusal.

    We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414276 Copied In reply to: Menu Structure issue, how to customize the 8 theme Category Option
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imran Khalid,

    We are writing to inform you about the issue you reported concerning the recent Elementor update. You are not alone in experiencing disruptions; similar layout issues have been noted by other users on the Elementor support forum, which you can view here: https://wordpress.org/support/topic/elementor-update-broke-my-site-and-its-entire-design/.
    For more detailed information, please visit their GitHub page: https://github.com/elementor/elementor/issues/28693.

    Fortunately, the Elementor team has addressed this in their latest release, version 3.24.2, which resolves the bug you encountered. Additionaly you may regenerate the CSS in Elementor tools (https://prnt.sc/NSuKL7JLgshF) if the layout still not displayed correctly.

    We have updated Elementor plugin to the latest version on your website, and it appears that the layout issues have been successfully resolved. Could you please check your site and confirm that everything is functioning as expected?

    Thank you for your patience and understanding. We look forward to your confirmation.

    Best regards,
    The 8Theme Team

    #414272 Copied In reply to: Theme issues to build the website and using xstore theme builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kitab Ki Dukan,

    Thank you for providing us with the WP-admin access.

    We have prepared a detailed video tutorial for your convenience. Please take the time to watch it in its entirety and follow the steps outlined therein.

    Should you need to edit the maintenance page, you can do so using Elementor to meet your specific requirements.

    2/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

    We hope this helps.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414266 Copied In reply to: Editing coming soon page in xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Abdul Moiz,

    Thank you for reaching out to us with your query.

    You can create a new menu with desired links via Appearance > Menus and select it via Header Builder – https://prnt.sc/f_E2oqsmhhno

    Please navigate to XStore builders > MY account page builder > Edit My Account page using Elementor > delete default content > add My account element and edit settings according to your needs – https://prnt.sc/aS_8oGZ_7i9V

    We hope this helps.

    Best Regards,
    8Theme’s Team

    #414252 Copied In reply to: How to add custom complain page on my account page?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kitab Ki Dukan,

    To assist you more effectively with your inquiry regarding the maintenance mode settings, we kindly request that you provide us with screenshots of the maintenance mode and grant us access to your site’s wp-admin area. Please ensure that this information is shared through a secure, private content area.

    Your cooperation in this matter will enable us to review your settings thoroughly and provide the necessary support.

    Thank you for your attention to this request. We look forward to assisting you promptly.

    Best regards,
    The 8Theme Team

    #414247 Copied In reply to: Editing coming soon page in xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ram Yadav,

    Thank you for your response.

    1/ Unfortunately, we do not have the option you are looking for.

    2/ By default, the way the search works now is not a bug, but the behavior that is embedded in it at the moment, to change it, you need to rewrite the code to a large extent, and such customization will take a lot of time, and that additional customization is not covered by the basic support that we can provide here on the forum. should you require further customization, we invite you to submit your request via our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel.

    OR Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Additionally, You can try to use third-party search plugins that include the desired functionality.
    We don’t give a guarantee for full theme compatibility with all 3-rd party plugins.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    #414205 Copied In reply to: Sticky Header overlapping the page . i want to disable it but unable to do that
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Kitab Ki Dukan,

    Thank you for contacting us and for using XStore.

    1/ Please set your site visibility settings, please navigate to WooCommerce > Settings > Site Visibility > select Live and save settings.

    2/ Afterwards, To display an “Under Construction” or “Maintenance Mode” page while your website is being updated, and to ensure that only administrators have access to the site, you can follow these steps:

    1) To activate the maintenance mode on the site please follow the steps:
    Navigate to XStore > Maintenance Mode > On. https://imgur.com/a/0uQNppf

    You may create the maintenance page from scratch at Dashboard – Pages – Add new. Choose “Maintenance” in the “Template” list of “Page attributes”. Or you can import the page from our demo in XStore Control Panel -> Import demos -> Coming Soon demos.
    We hope this information is helpful.

    2/ Please check your site in logout mode. Maintenance mode allows you to display a user-friendly notice to your visitors instead of a broken site during website maintenance. Build a sleek maintenance page that will be shown to your site visitors. Only registered users with sufficient privileges can view the front end. Switch it off when you’re ready to relaunch the site.

    We would like to inform you that by toggling the Maintenance Mode button, you will enable the under-construction page on your website.

    Should you not currently possess a maintenance page, you can easily create one by following these steps:

    1. Navigate to your Dashboard.
    2. Proceed to Pages and select ‘Add New’.
    3. Under ‘Page Attributes’, locate the ‘Template’ dropdown menu and select ‘Maintenance’.

    For further customization using Elementor, please adjust the page layout settings by choosing the “Maintenance Page” option.

    For your convenience, a visual guide is available at the following link:
    https://ibb.co/RN2h5Mz
    https://imgur.com/a/CldYq4i

    Alternatively, if you prefer to use a pre-designed template, you have the option to import a page from our demo content. This can be done through the XStore Control Panel by selecting ‘Import Demos’ and then choosing from the ‘Coming Soon’ demos.

    A visual reference for this process can be found here: https://imgur.com/a/VCYyz7c

    We hope this helps.

    Warm regards,
    The 8Theme Team

    #414202 Copied In reply to: Editing coming soon page in xstore theme
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imran Khalid,

    We kindly request that you contact your service provider at your earliest convenience to address and resolve the issue.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    #414199 Copied In reply to: Theme issues to build the website and using xstore theme builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imran Khalid,

    Thank you for your response.

    Upon reviewing your website, we have observed that both server cache and the W3 Total Cache plugin are currently enabled. To prevent any potential conflicts and ensure optimal functionality, we kindly request that you disable the server cache and continue using only the W3 Total Cache plugin.

    We believe this adjustment will effectively address the issue at hand.

    Thank you for your attention to this matter. Should you require any further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    #414193 Copied In reply to: Theme issues to build the website and using xstore theme builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @QaQako,

    Thank you for contacting us and for using XStore.

    Unfortunately, we do not have the option you are looking for. Please post your request on our Taskboard at https://www.8theme.com/taskboard/ -If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    #414180 Copied In reply to: How to make my own Category to put in the Product categories
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Laurent,

    Thank you for contacting us and for using XStore.

    To address the issue you are experiencing, we kindly request that you follow these steps:

    1. Please delete the custom HTML2 block.
    2. Activate the “Buy Now” button by navigating to Customizer Single Product Builder > Add to Cart, and then publish the changes.

    After completing these steps, we recommend that you verify the changes to ensure the issue has been resolved.

    For your reference, we have included a relevant image in the private content area.

    We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414179 Copied In reply to: Single Product Builder Question
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    https://www.8theme.com/topic/grocery-mega-market-demo-installed-however-weve-encountered-some-errors/#post-414156

    #414177 Copied In reply to: Unable to install the theme Electronic Mega Market
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @hamza,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ Please Check System Requirements:

    Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
    We kindly request that you, Please use PHP version 8.1.

    For this please contact your service provider and ask them to fix it.

    After that, Please clear your browser cache and recheck again.

    2/ Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    #414176 Copied In reply to: Grocery Mega Market Demo Installed! However, We’ve Encountered Some Errors:
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Awais Bhatti,

    Thank you for your response.

    Please temporarily activate the Storefront theme (Appearance > Themes) and check how it works with this default WooCommerce theme. Let us know the results of the tests.

    We strongly recommend that you create a complete backup of your site before proceeding with these steps.

    If the issue continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself.

    We recommend that you contact WooCommerce plugin support concurrently for further assistance – https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    #414173 Copied In reply to: Sub Categories are not showing up on shop page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imran Khalid,

    We are pleased to inform you that we have successfully applied the Xstore patcher, which has addressed the issue you reported. To ensure that the changes take effect, we kindly ask you to clear all cache on your system and verify the resolution.

    Additionally, please proceed with activating the W3 Total Cache plugin on your site. This is an important step to enhance your site’s performance.

    We hope this resolves the matter to your satisfaction. Should you require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414167 Copied In reply to: Theme issues to build the website and using xstore theme builder
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @benji610,

    Thank you for your response.

    1/ Upon reviewing your website, we have noticed that it is currently running on PHP version 8.3. For optimal compatibility and performance, we kindly request that you downgrade to PHP version 8.1.

    Please contact your service provider at your earliest convenience to facilitate this change.

    2/ We recommend executing the import on a clear WordPress installation. You can accomplish this by using the WordPress Database Reset plugin, which can be found at https://wordpress.org/plugins/wordpress-database-reset/. This plugin enables you to erase all existing content and install a fresh version.

    3/ Afterward, Please disable all (3rd) third-party plugins including (cache plugin), except required plugins on your site and then Import the demo on your site again.

    We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #414165 Copied In reply to: Demo import not possible, critical error in theme options
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @ravi,

    You are welcome!

    Best Regards,
    8Theme’s Team

    #414163 Copied In reply to: unable to import demo prebuilt websit e
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Vihaan,

    Thank you for reaching out to us.

    We have reviewed your request and understand that you are looking for specific variation features in our theme. Currently, our theme does not support the exact variation features you mentioned. However, we do offer a “Quantity Discounts” feature that might meet your needs. We encourage you to review this feature in our theme documentation, which you can find here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/

    Additionally, you may consider exploring third-party plugins available in the WordPress market that could offer the functionality you require. Please be aware that using third-party plugins involves certain risks, and we do not provide support for issues related to third-party plugins. We appreciate your understanding in this matter.

    Thank you for your understanding and cooperation.

    Best Regards,
    The 8Theme Team

    #414083 Copied In reply to: Inquiry Regarding Product Variable Options Display (e.g., 1 Month Pack, 2 Month Pack)
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @dybwpath,

    Thank you for reaching out to us.

    We regret to inform you that we have not officially tested the “Points and Rewards for WooCommerce” plugin by WP Swings with our theme. Additionally, it is not listed among the third-party plugins confirmed to be compatible on our product’s main page. Consequently, we are unable to provide a definitive recommendation regarding its compatibility.

    We suggest contacting WP Swings directly or referring to the plugin’s documentation for the most accurate and comprehensive information on compatibility issues.

    Alternatively, you may consider exploring other plugins available in the WordPress marketplace that may better meet your requirements.

    Thank you for being so understanding.

    Best Regards,
    8Theme’s Team

    #414080 Copied In reply to: Is Points and Rewards for WooCommerce (from WP Swings) compatible with xstore?
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @OnlyCBD,

    Thank you for reaching out to us.

    I have successfully logged into your site and reviewed the two custom product archive layouts you have created using Elementor, namely “Categorias” and “Tienda.” These layouts are visible in screenshots 1, which you can find in the private content area.

    Upon examining the conditions set for these layouts, it appears that the “Tienda” layout is designated for the Shop page, while the “Categorias” layout is applied to all product archive pages.

    Further, I have inspected the “Tienda” and various other random product category pages. I am pleased to report that everything is functioning correctly, and the CSS is also performing as expected. For your reference, please see screenshots 2, 3, 4, and 5 in the private content area.

    It seems likely that the issue you are experiencing may be related to caching. I would recommend clearing your cache to see if this resolves the problem. If the issue persists or if the results are not as you intended, please provide a more detailed description of the problem. Including additional screenshots would be immensely helpful for our understanding and to assist you further.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    #414075 Copied In reply to: PRODUCTS ARCHIVE WITH ELEMENTOR – DOES NOT WORK PROPERLY.
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Reggie,

    Thank you for your response.

    1/ Upon reviewing your website, we noticed that you are utilizing the Header Builder via the Customizer. Should you wish to adjust the header font size, please follow these steps:

    1. Navigate to XStore > Theme Options.
    2. Proceed to Header Builder.
    3. Select Main Menu > Style.
    4. Here, you can modify the settings as required and then publish the changes.

    For your reference, we have included a relevant image in the private content area of this message.

    We trust this information will be of assistance to you.

    2/ It is always possible to use the shortcode [etheme_post_meta time=”true” time_details=”true” author=”true” comments=”true” count=”true” class=””] -in post content as an alternative to this option.

    Please edit the post > add text block widget on top of the content > add shortcode in it and update it. Please see the images for reference in the private content area.

    We hope this helps. Should you have any further inquiries, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414046 Copied In reply to: show the post title in the single post page
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Ram Yadav,

    Thank you for reaching out to us.

    Upon reviewing your website, we noticed that you are utilizing the Xstore pop-up search widget in the header. To address the issue you are experiencing, we recommend enabling the Ajax search option. Please adjust the settings to “Search after x symbols,” then save and republish your changes. For further clarification, you may refer to the image provided in the private content area.

    We trust this solution will be effective.

    For future assistance, we kindly ask that you initiate a new topic for each distinct issue on our support forum. This practice helps us maintain organized support threads and ensures you receive timely and accurate responses.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414032 Copied In reply to: Sticky Header overlapping the page . i want to disable it but unable to do that
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff

    Hello, @Imran Khalid,

    We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask that you clear your browser’s cache and revisit your site to confirm that the functionality has been restored.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #414020 Copied In reply to: Theme issues to build the website and using xstore theme builder
  • 1 2 3 … 124 125 126 … 462 463 464
    3,721–3,750 of 13,902 posts
Viewing 30 posts - 3,721 through 3,750 (of 13,902 total)
1 2 3 … 124 125 126 … 462 463 464