Tony Rodriguez

Hello, @creativesite,

We would like to inform you that the issue you encountered was due to the sticky bottom header being enabled. We have now disabled this feature. You can verify this adjustment by navigating to XStore > Theme Options > Header Builder > Sticky Header in your admin panel.

Please ensure that you clear all cache on your browser to see the changes take effect.

Additionally, we regret to inform you that currently, there is no available option within the sticky header bottom settings to keep all departments permanently open.

We trust this information is useful to you. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @kmc,

Thank you for your response.

We are pleased to inform you that we have prepared a video for your reference. You can access this video by visiting the private content area provided.

Additionally, we would like to inform you that we have implemented the first method described in the following article: [How to Add Custom Links to Gallery Images in WordPress](https://www.wpbeginner.com/plugins/how-to-add-custom-links-to-gallery-images-in-wordpress/).

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @creativesite,

You are welcome!

Best regards,
The 8Theme Team

Hello, @creativesite,

You are welcome!

Best regards,
The 8Theme Team

Hello, @hamza,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @kmc,

Thank you for contacting us and for using XStore.

We would like to direct your attention to an informative article that provides a detailed guide on how to add custom links to gallery images in WordPress. You can access the article through the following link: [How to Add Custom Links to Gallery Images in WordPress](https://www.wpbeginner.com/plugins/how-to-add-custom-links-to-gallery-images-in-wordpress/).

We trust that you will find this resource helpful for your needs. Should you have any further inquiries or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @DD,

It appears that you may be experiencing a cache issue on your end. We kindly request that you clear your browser cache and check again to see if the issue persists.

We hope this resolves the problem. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @creativesite,

We hope this message finds you well. We kindly request that you refrain from creating multiple topics for the same issue on our forum. This helps prevent confusion and ensures a smoother experience for all users.

For your reference, here is the link to the existing topic: (https://www.8theme.com/topic/all-departments-drop-down-let-it-stay-open/).

Thank you for your understanding and cooperation.

Best Regards,
The 8Theme Team

Hello, @kmc,

We hope this message finds you well. To display the title of the blog on individual blog pages, we recommend updating your website with the latest versions of the XStore theme (9.4.1) and the XStore core plugin (5.4.1). You can find the update details at the following link: [https://xstore.8theme.com/update-history/](https://xstore.8theme.com/update-history/).

Please follow the instructions below to configure the display settings for your blog titles:

1. **For Individual Posts:** To show the title for each post, please edit each blog post using Elementor. Add the “Archive Title” widget and ensure to update the post after making this change.

2. **For Global Settings on All Blog Posts:** To display the title on all blog posts globally, navigate to “XStore Builders” then “Single Post Builder.” Here, you can create a custom single post layout with Elementor according to your requirements.

Additionally, we have prepared a video tutorial to assist you further. We highly recommend watching it completely and following the steps demonstrated. You can access the video in the private content area.

We hope you find this information helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @ccnam,

Thank you for contacting us and for using XStore.

1/ Please Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please increase the memory limit as (512M) and max execution time 300 & max input vars minimum 4000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8
We kindly request that you, Please use PHP version 8.1.

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache, server cache, or any cache mechanism and recheck again.

We hope this helps. Should you have any questions or require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @creativesite,

Thank you for contacting us and for using XStore.

1/ There is no option to upload a custom logo for the mobile version. You can only change Header Builder > Multiple headers > edit custom header > Logo image https://prnt.sc/TnGDf9sVV_XS or https://prnt.sc/dLlG8k05V8uc

Please watch the video for reference: https://youtu.be/BpeXfzNwkOc?si=sc15sWuoGh4LmGaq

2/ Please add the next custom CSS code in XStore > Theme options > Theme custom CSS> Global CSS

@media only screen and (max-width: 767px) {
.col-md-6.col-sm-6.mob-center:nth-child(2) a.button.wc-backward.returntoshop {
    border: 10px solid #3bff00 !important;
    border-radius: 100px !important;
}
}

You can change the border-radius color in the code as per your requirement.

3/ We would like to inform you that you can translate the term “subtotal” directly within the XStore theme language file to meet your specific requirements. For your reference, we have included relevant images in the private content area of our website.

Should you need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Hello, @creativesite,

Thank you for reaching out to us with your concern.

Could you kindly provide us with the URL of the page where the “Load More” button is located on your website? This will enable us to review the feature and offer the necessary assistance.

Thank you for your cooperation.

Best regards,
The 8Theme Team

Hello, @carliczyk,

Thank you for contacting us and for using XStore.

There are two header builders, We recommend you, please use one header builder at the same time to avoid any inconvenience.

1/ Header builder via Elementor
2/ Header builder via customizer

1/ If you are utilizing the header builder feature through Elementor, we kindly ask you to follow these steps to configure your newsletter widget according to your requirements:

1. Navigate to XStore Builders.
2. Select ‘Header Builder via Elementor’.
3. Click on ‘Edit Header Template’.
4. Add or configure the newsletter widget as needed.
5. Ensure to update the changes once completed.

2/ If you are utilizing the header builder through the customizer, kindly proceed to XStore Builders, select ‘Header Builder via Customizer’, and then choose ‘Header Builder > Newsletter’.

For detailed instructions, please refer to our theme documentation available at: [XStore Newsletter Popup Documentation](https://www.8theme.com/documentation/docs/xstore-newsletter-popup/).

We trust this information will be of assistance to you.

Best Regards,
The 8Theme Team

Hello, @Kingsley,

Thank you so much for purchasing our theme and contacting our support center.

To edit the icon or sidebar off-canvas, please follow these steps:
1. Navigate to XStore Builders.
2. Select ‘Product Archive Builder’.
3. Choose ‘Edit Archive Template’.
4. Modify the sidebar widget as required.
5. Ensure to update your changes.

For detailed instructions, we encourage you to consult our theme documentation available at: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

We trust this information will be of assistance to you. Should you have any further inquiries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @kmc,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We would like to inform you that we have disabled the “Show byline” option located under XStore > Theme Options > Blog > Blog Layout. As a result, the titles of the blog posts are now displaying correctly.

For your reference, we have included a screenshot in the private content area of our correspondence.

Please clear your browser cache to see the changes on your end.

2/ We would like to inform you that you can enable or disable the share buttons by navigating to XStore > Theme Options > Blog > Single Post. For your reference, an image has been provided in the private content area.

Furthermore, you can customize these social sharing buttons by accessing XStore > Theme Options > Social Sharing.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team