Hello, @Bagwani,

We would like to inform you that the LiteSpeed Cache plugin is a third-party plugin and is not included in the list of recommended plugins by XStore. For your reference, please find the list of recommended plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/

We advise you to ensure that the settings of the LiteSpeed Cache plugin are configured correctly. Should you continue to experience issues, we recommend reaching out to the plugin’s support team for further assistance.

Furthermore, we are interested in knowing whether the WP Rocket cache plugin is compatible with our theme. You can find the WP Rocket documentation that pertains to our theme at the following link: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

Additionally, we offer the W3 Total Cache Plugin, which is compatible with XStore. To install this plugin, please navigate to XStore >> Plugins Installer, search for W3 Total Cache, and proceed with the installation.

For a visual guide on how to use the plugin, please refer to the following image:
https://imgur.com/a/iib4wCf

Should you have any further questions, require assistance, or wish to discuss specific details, please do not hesitate to contact me directly.

Yours sincerely,
The 8Themes Team.

Hello, @Mohammed Abrar,

Thank you for reaching out to us with your concern.

1/ We kindly remind you to consistently utilize the most recent versions of the XStore theme and the XStore core plugin to ensure optimal performance and security. You can find the update history and additional details at the following link: [XStore Update History](https://xstore.8theme.com/update-history/).

For guidance on how to update the theme, please refer to our documentation here: [Theme Update Guide](https://www.8theme.com/documentation/xstore/theme-installation/theme-update/).

2/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

Best regards,
The 8Theme Team

Hello, @Bagwani,

Please, do the backup of your database and files before starting the theme update.

Afterward, Let us know.

Additionally, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to update the Xstore theme and core plugin on your site.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Alpha111,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

We trust these resources will assist you in updating your site smoothly. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Deep,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

We trust these resources will assist you in updating your site smoothly. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Muhammad Saleem,

Thank you so much for purchasing our theme and contacting our support center.

1/ To assist you with your query regarding the customization of the XStore header, we kindly invite you to review our detailed theme documentation available at the following link: [XStore Header Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/).

For editing the header using Elementor, please proceed to remove the Hamburger Menu widget from the desktop header and ensure to update it accordingly.

We trust this information will be helpful to you.

2/ To assist you with editing the layout of your shop page, we kindly invite you to consult our detailed theme documentation. You can access it through the following link: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

Additionally, please ensure that the Elementor safe mode is disabled before proceeding. We recommend following the guidelines provided in our theme documentation to achieve the best results.

We trust this information will be helpful to you. Should you have any further inquiries, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Aulakh, Sam,

Thank you for contacting us and for using XStore.

To address the issue you are experiencing, we kindly request that you update your XStore theme to the latest version (9.3.15) and the XStore core plugin to version (5.3.15). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/)

We trust these resources will assist you in updating your site smoothly. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Shubham,

1/ We are pleased to inform you that the issue with the footer has been successfully resolved. We kindly ask you to review the changes at your earliest convenience to ensure everything meets your expectations.

For your reference, we have attached images that illustrate the current setup.

Please read our theme documentation here: https://www.8theme.com/documentation/documentation/xstore-builders/xstore-footer-builder-with-elementor

2/ Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-features/floating-menu/

To ensure efficiency and to avoid any inconvenience, we kindly request that you initiate a new topic for each distinct issue you encounter on our support forum. This practice helps us maintain organized and timely support for all our users.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Team

Hello, @Gbp,

Thank you for reaching out to us with your concern.

1/ We are currently experiencing difficulty accessing your website as the wp-admin login credentials previously provided appear to be invalid or have ceased to work. For your reference, we have included a screenshot in the private content area of our correspondence.

To proceed effectively, we kindly request that you provide us with updated and valid wp-admin login details. This will enable us to closely examine your settings and offer the necessary assistance.

2/ Additionally, could you please elaborate on your specific requirements or the desired outcome you are aiming to achieve? A detailed description of your request will help us understand and address your needs more accurately.

Thank you for your cooperation and attention to these matters. We look forward to your prompt response.

Best Regards,
8Theme’s Team

Hello, @Fábio,

We kindly request that you initiate a new topic for each distinct issue on our support forum. This approach helps us maintain an organized and efficient support process, ensuring that your concerns are addressed promptly and accurately.

Thank you for your cooperation and understanding.

Best Regards,
The 8Theme Team

Hello, @Malcolm,

Thank you so much for purchasing our theme and contacting our support center.

To address this effectively, we kindly request your assistance in contacting your hosting provider to discuss increasing the WordPress Memory Limit to 256MB.

For detailed guidance on how to proceed with this adjustment, please refer to the following link: [Increase the WordPress Memory Limit](https://uk.godaddy.com/help/increase-the-wordpress-memory-limit-40246).

We appreciate your prompt attention to this matter and look forward to your cooperation in resolving these critical issues. Should you require any further information or assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team

Hello, @Fábio,

Thank you for contacting us and for using XStore.

Please read and follow the instructions written in our theme documentation here: https://www.8theme.com/documentation/xstore/woocommerce/customizing-cart-checkout-page-layouts/

If the issue persists, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @Solomon,

Thank you for your response

1/ Check System Requirements:

Ensure that your web hosting environment meets the minimum requirements for the XStore theme. Please set the increase max execution time & max input vars minimum 3000 -Check the image for specific requirements here: https://imgur.com/Cyzquf8

For this please contact your service provider and ask them to fix it.

After that, Please clear your browser cache and recheck again.

We hope this helps. Should you have any more questions or need further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Giorgi,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix. This tool can provide you with actionable recommendations to further enhance your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

About your results on Google PageSpeed results:

– Avoid an excessive DOM size: https://developer.chrome.com/docs/lighthouse/performance/dom-size/?utm_source=lighthouse&utm_medium=lr

– Reduce initial server response time: https://developer.chrome.com/docs/lighthouse/performance/server-response-time?utm_source=lighthouse&utm_medium=lr

– Eliminate render-blocking resources: https://developer.chrome.com/docs/lighthouse/performance/render-blocking-resources/?utm_source=lighthouse&utm_medium=lr

– Reduce unused CSS: https://developer.chrome.com/docs/lighthouse/performance/unused-css-rules/?utm_source=lighthouse&utm_medium=lr

– Reduce unused JavaScript: https://developer.chrome.com/docs/lighthouse/performance/unused-javascript/?utm_source=lighthouse&utm_medium=lr

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @lassadmin,

Thank you for contacting us and for using XStore.

To solve your issue, please read next article: https://wordpress.org/support/topic/woocommerce-error-40/

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team