Hello, @Scal23,

Thank you so much for purchasing our theme and contacting our support center.

To facilitate our support and ensure we address your concerns effectively, we kindly request that you provide your site’s WP-admin access. Please submit this information securely in the private content area designated for this purpose.

We kindly recommend that you take a complete backup of your site before proceeding.

We appreciate your cooperation and look forward to assisting you promptly.

Best Regards,
8Theme’s Team

Hello, @Bilal EL haj,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request that you navigate to the Dashboard, proceed to the “Plugins” section, and deactivate the “XStore AMP” plugin and check again.

https://www.8theme.com/documentation/xstore/amp-plugin/general-info-amp/

We hope this helps.

Best Regards,
The 8Theme Team

Hello, @Alpha111,

Thank you for contacting us and for using XStore.

If you wish to add image icons to the menu is similar to the XStore demo, please navigate to Dashboard > Appearance > Menus > new all departments menu > Click on 8Theme custom link option > Menu option > there you may see the option Use img like, Choose/Select as image.

Please refer to the provided images here: https://postimg.cc/v4BdVW9q , https://ibb.co/hc74CXh and https://ibb.co/K038K1f -You are welcome to use any icon image in the image box as per your needs.

Additionally, you can watch a complete video for a better reference here: https://www.youtube.com/watch?v=7QluEYxznKs&list=PLMqMSqDgPNmCCyem_z9l2ZJ1owQUaFCE3&index=11

We hope this helps. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team.

Hello, @danialnadeem,

We have recently reviewed the product listings on your website, specifically the shop page and archive pages, and noticed that the text “SKU:” does not precede the SKU numbers.

Could you please confirm if this issue has been addressed? For us to better understand and assist you, kindly provide the URL of the page where the “SKU:” text should appear before the SKU number.

We appreciate your cooperation and look forward to your prompt response.

Best regards,
8Theme’s Team

Hello, @IT-Spectrum,

Thank you for contacting us and for using XStore.

If you are currently utilizing the default product archive layout provided through our customizer, you have the option to modify the hover color of the buttons. To do this, please follow these steps:

1. Navigate to **XStore > Theme Options > WooCommerce > Shop > Product Design > Hover Color Scheme**.
2. Select the desired option according to your requirements.
3. Click on **Publish** to apply the changes.

For your reference, you can view the settings by clicking on this link: [View Image](https://paste.pics/RJ411).

Alternatively, if you prefer to use custom CSS, please insert the following code into Xstore > Theme options > Theme custom CSS > Global CSS:

.view-color-white .footer-product .xstore-wishlist {
    color: var(--et_dark-color) !important;
    background-color: lawngreen !important;
}

You can change the background color as per your requirements.

We hope this helps.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Gand,

Thank you so much for purchasing our theme and contacting our support center.

We are pleased to inform you that the issue you reported has been successfully resolved. To see the changes, please clear your browser’s cache and revisit your site.

We noticed that multiple headers were being used on your homepage. Our team has edited these headers and updated the logo on the front page. These changes have now been published.

For your reference, images illustrating these modifications have been uploaded to the private content area of your account.

We hope this resolves your concerns. Should you have any further questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Błażej,

Thank you for contacting us and for using XStore.

We kindly request that you update your XStore theme to the latest version (9.3.16) and the XStore core plugin to version (5.3.16). These updates are crucial for optimal performance and functionality of your site.

For details on the enhancements and fixes included in these updates, please refer to our changelog at:
(https://xstore.8theme.com/update-history/)

Additionally, we recommend reviewing our theme documentation for guidance on how to implement the updates effectively. You can access the documentation here:
(https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ )

Afterward, please temporarily disable any cache plugin and CDN on your site and check again.

If the changes you make in the Customizer are not reflected on the page, it is likely a caching issue. If the changes are visible in the Customizer, they should also be visible on the front end.

We trust these resources will assist you in updating your site smoothly.

If the issue persists, please provide your site valid/working wp-admin access in private content area so that we can take a closer look at your settings and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, @coffeedog,

Thank you for your response.

To address the issue you are experiencing, we recommend creating a header using Elementor. For detailed guidance, please refer to our documentation: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/.

Once you have accessed the link, please ensure that your settings match those depicted in the screenshots provided.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Javito,

Thank you for your response.

1/ We are writing to inform you that your recent request was not entirely clear to us. To assist you more effectively, could you please provide a more detailed description of your specific needs or the desired outcome?

Your cooperation will enable us to address your request more efficiently.

2/ We regret to inform you that it is currently not feasible to proceed as requested. We value your input and encourage you to share this suggestion on our Taskboard at https://www.8theme.com/taskboard/ -Should your proposal garner significant support from other users, our development team will consider incorporating this feature in a future update.

Thank you for your understanding and contribution.

Best Regards,
The 8Theme Team

Hello, @Bagwani,

1/ We are pleased to inform you that the issue you reported has been successfully resolved. We kindly ask you to revisit your site after clearing your browser’s cache to see the changes.

Additionally, we have prepared a video to guide you through the resolution process and provide further clarification. You can find this video in the private content area.

2/ To enhance your experience during the site development phase, we kindly recommend that you disable any cache plugins and CDN (Content Delivery Network) services on your website. This action will allow you to see changes in real-time and prevent any potential issues related to caching.

Once you have completed the development of your website, we advise you to reactivate the cache plugin and CDN. Doing so will help to increase your website’s speed and improve overall performance.

We trust you will find this information beneficial. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best regard,
The 8Theme Team

Hello, @chienyi,

Thank you for contacting us and for using XStore.

To address your query regarding the modification of the gallery type, we recommend utilizing the Single Product Builder via Elementor. For detailed guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/.

Additionally, you may find relevant images for reference in the private content area.

Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Festigift,

Unfortunately, it is not possible to achieve this by default. it requires additional code customization.

If you require personal customization services, to change the current functionality, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Thank you for your understanding, and we look forward to assisting you with any additional requests.

Best Regards,
8Theme’s Team

Hello, @Bark,

Thank you for contacting us and for using XStore.

If the mega menu was created using a static block it can be displayed correctly for desktop devices only, so you need to create a separate Mobile Menu. If the mega menu was created in the default way, it can be shown for mobile too – https://www.8theme.com/documentation/xstore/menu-set-up/mega-menu/

We are pleased to inform you that a video has been uploaded to your private content area for your reference. We kindly request that you view it at your earliest convenience.

We hope this information is helpful. Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, @coffeedog,

Thank you for contacting us and for using XStore.

To address your query and assist you in customizing your header template, please follow the steps outlined below:

1. Navigate to “XStore Builders.”
2. Select “Header Builder” and then choose “Edit Header Template” via Elementor.
3. Click on “Edit Nav Menu.”
4. Select the desired menu.
5. Choose “Separator Type” and set it as “HTML Special Symbol.”
6. Select the appropriate symbol as per your requirement.
7. Ensure to update your changes to save them.

For visual guidance, kindly refer to the images provided in the private content area of our website.

We trust this information will be helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @fahd,

Thank you for choosing XStore as your WooCommerce WordPress theme.

1/ We would like to kindly recommend the use of the Slides Widget in place of the Slider Widget. Please be advised that the Slider Widget has been deprecated.

2/ To address your issue, we recommend utilizing two slide widgets on your website. This approach will allow you to display different images on desktop and mobile devices effectively.

Please configure the widgets as follows:
1. Set the first slide widget to be hidden on mobile and tablet devices. You can do this by navigating to Advanced > Responsive Settings in the widget’s configuration.
2. Set the second slide widget to be hidden on desktop. This setting can also be found under Advanced > Responsive Settings.

This setup ensures that each device displays the appropriate images, enhancing user experience across platforms.

For your reference, we have included a visual guide in the private content area of our support forum.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team