Tony Rodriguez

Hello, @LVRB Love’s Rebel,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including weLaunch Framework plugin and cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Elhadj07,

You are welcome!

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

Hello, @Elhadj07,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

For your reference, we have enabled the mini-cart off-canvas option located under XStore > Theme Options > Header Builder > Cart.

Additionally, we have provided a screenshot for your reference in the private content area of our correspondence.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Chandru,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, please clear your browser’s cache and then revisit your site.

Additionally, we have disabled the Prev/Next navigation option. This adjustment can be found under the following navigation path: XStore > Theme Options > WooCommerce > Single Product Builder.

For your reference, we have included relevant images in the private content area of our support portal.

We hope this resolves your concerns. Should you require further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @sherif,

Thank you for your prompt response.

1/ Upon reviewing your website, we have noticed that you utilize a custom layout for all archive pages. To address your requirements for the product archive page, we recommend making the necessary modifications through Elementor. This will allow you to tailor the layout to better suit your needs.

For your convenience, we have created a video tutorial to guide you through the process. You can find the link to this video in the private content area provided.

We hope you find this information helpful.

2/ To change the color of the add to cart button on the quick View window, Please add the following CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

.et-quick-view-wrapper .product_type_variable{
       background-color: #c1c1f2 !important;
    color: black !important;
}

3/ To change the color of the buy now button on the Quick View window, Please navigate to Xstore > Theme options > Woocommerce > Single product page > Layout > Buy now button > Change color as per your requirement and publish it

Please see the image for reference here: https://paste.pics/S2119

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @shounak_65753,

Thank you for contacting us and for using XStore.

1/ In the latest versions of our theme, we have introduced new builders, such as the XStore Single Product Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/) and the XStore Products Archive Builder with Elementor (https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/), new Header Builder, along with additional elements. Please note that some elements are designed to function exclusively within their respective builders, which is why they are restricted from use in other areas of the website’s content.

Mega menu widget designed for new Header Builder via Elementor: https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

2/ We are delighted to assist you. To help you set up mega menus using Elementor, please view the following video tutorial: https://youtu.be/Qi0f1DWSH5U. We believe this will provide valuable guidance.

We trust that this information will prove to be valuable in addressing your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm regards,
The 8Theme Team.

Hello, @sherif,

Thank you for contacting us and for using XStore.

The add to cart & wishlist buttons are hidden from mobile by default. To show them on mobile device, add this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

body[data-elementor-device-mode=mobile] .etheme-product-hover-mask3:not(:hover) footer {
    opacity: 1;
    visibility: visible;
    right: 20px;
}

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @sherif,

Thank you for contacting us and for using XStore.

To assist you effectively with the issue you are experiencing, we kindly request that you provide us with the WP-Admin access credentials. Please ensure that you submit this information through the private content area designated for secure exchanges.

Your cooperation will enable us to review your settings thoroughly and offer the necessary support.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @riddlezitindustries,

Thank you for contacting us and for using XStore.

Upon reviewing your website, we have noticed that you are currently utilizing an outdated version of the XStore theme, while the XStore core plugin is updated to the latest version.

To ensure optimal performance and security, we kindly request that you update your XStore parent theme to the latest version (9.4.1). This update is crucial for maintaining compatibility between the theme and the core plugin, and to prevent any potential issues.

For detailed instructions on how to update your theme, please refer to our comprehensive theme documentation available at: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

https://xstore.8theme.com/update-history/

We trust this update will enhance your website’s functionality. Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Chandru,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Our language switcher & currency switcher are just a demo choices not a real switcher.

Unfortunately, multi-currency functionality is not available in WooCommerce or the theme by default.

In order to display multiple currencies on your website, we recommend using the WooCommerce Currency Switcher plugin. Our theme is fully compatible with this plugin and you can configure it on your site according to your needs. The plugin documentation will provide you with the necessary instructions to display and use multiple currencies for your products.

Plugin Link: https://wordpress.org/plugins/woocommerce-currency-switcher/

Please read and follow the steps written in our theme documentation here: https://www.8theme.com/documentation/docs/xstore-currency-switcher/

We hope this helps

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, @Amita,

Thank you for contacting us and for using XStore.

Should you wish to utilize Elementor for your Shop page, we kindly direct you to the following instructional article: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/. This guide will assist you in creating a custom layout from the ground up and configuring it for all product archives, including the shop, product categories, and more.

We hope this helps. Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

Hello, @Grace Chen,

Thank you for your response.

The website speed optimization is out of scope our support standard services we provide. Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team.

Hello, @Jadranka,

Thank you so much for purchasing our theme and contacting our support center.

1/ To better understand the issue you are experiencing, we kindly request that you record a video demonstrating your actions and the problem. Please upload this video to any file-sharing service and provide us with the link.

We appreciate your cooperation and look forward to resolving your query promptly.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Mohammed Madi,

Thank you for contacting us and for using XStore.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, @Jefferson Lee,

1/ We are reaching out to inform you that if you encounter any issues with the Stripe payment method during checkout, we kindly ask you to contact the plugin author or their support team for assistance.

Thank you for your understanding and cooperation.

2/ For your convenience, please follow these steps https://woocommerce.com/document/woocommerce-shortcodes/ to add the order tracking functionality: navigate to the ‘Edit Page’, then insert a ‘Shortcode’ element, and within that element, input the following shortcode: [woocommerce_order_tracking].

Please always create new topics for new issues on our support forum to avoid any inconvenience and get prompt assistance.

Best regards,
The 8Theme Team