Tony Rodriguez

Hello, @sherif,

Thank you for contacting us and for using XStore.

To assist you more effectively, we kindly request that you provide us with valid wp-admin access credentials. Please ensure that you submit these details securely in the private content area designated for this purpose.

Your cooperation will enable us to review your settings and offer the necessary support promptly.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

Hello, @Javito,

Thank you for contacting us and for using XStore.

We are pleased to inform you that your issue has been successfully resolved.

We added the next code in your child-theme/functions.php
add_filter('etheme_autoscroll_single_tabs_on_mobile', '__return_false');

Please, check your Single product from mobile now (don’t forget to clear the cache of your browser).

Kind Regards,
8theme team

Hello, @dmibg,

Thank you for contacting us and for using XStore.

Please follow this topic: https://www.8theme.com/topic/proceed-to-checkout-button-that-cannot-be-modified-translated/

If the issue persists, Please provide your site wp-admin access and FTP access in private content area so that we can check and help you.

Thank you for your cooperation and patience. We look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello, @Peter,

Thank you for your prompt response regarding the issue you encountered.

Upon reviewing your website, we did not identify any problems. We kindly suggest that you clear your browser’s cache and attempt to access the website once again.

Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, @Daniel,

Thank you for your response.

We would like to clarify that we have not removed any existing brands from your products. We have only added the Apple brand image, as demonstrated in the video provided in my previous correspondence.

Please be assured that no other changes have been made to your site. Should you encounter any issues, We kindly suggest contacting your service provider for assistance.

Thank you for your understanding.

Best regards,
8Theme’s Team

Hello, @Cor,

Thank you for contacting us and for using XStore.

1/ We have identified an issue with the Loco Translate plugin concerning the translation of certain text strings. To resolve this, we kindly request that you insert the following code snippet into the functions.php file located within your child theme’s directory:

function n2t_text_strings( $translated_text, $text, $domain ) {
    switch ( $translated_text ) {
        case 'Clear shopping cart':
            $translated_text = 'Your Text 1';
            break;
        case 'Coupon code':
            $translated_text = 'Your Text 2';
            break;
    }
    return $translated_text;
}
add_filter( 'gettext', 'n2t_text_strings', 20, 3 );

We trust that this adjustment will address the translation discrepancies you have encountered.

Best regards,
The 8Theme Team

Hello, @Elitelegante,

We are pleased to inform you that the issue you reported has been successfully resolved. We appreciate your cooperation in providing the necessary wp-admin access, which facilitated a prompt resolution.

To ensure that the changes are reflected on your end, please clear your browser’s cache before checking your site again. Additionally, for your reference, we have uploaded relevant images in the private content area.

Should you require any further assistance or have additional queries, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Peter,

Thank you for contacting us and for using XStore.

1/ We are currently unable to access the backend of your website in its entirety. To assist you effectively, we kindly request that you provide us with the administrative login details for the WordPress admin panel.

2/ We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

Thank you for your cooperation. We look forward to resolving this matter promptly.

Best regards,
8Theme’s Team

Hello, @Elitelegante,

We are currently unable to access your website’s administrative panel. To assist you effectively, could you please provide us with valid wp-admin credentials? Kindly submit these details securely in the private content area designated for this purpose.

Thank you for your cooperation. We look forward to resolving your issue promptly.

Best regards,
The 8Theme Team

Hello, @Plethora,

Thank you for your response.

Website speed depends on various factors that we do not control. What we can do is share the links that can help you with speed optimization: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Every additional plugin slows down the site a bit, so we would recommend you disable unrequired plugins.

We are writing to address the issue you have been experiencing with your website’s slow loading speed. After conducting a speed test on your website via GTmetrix https://gtmetrix.com/ , we have found that the performance is good. You may review the results at the following link:

We recommend that you review the suggestions provided by GTMetrix in the Top Issues list.

– Use any a Content Delivery Network (CDN), it can give an equally fast web experience to your users across the globe. We use CDN on our demos.

For further guidance on how to improve your website’s speed, Please contact your service provider and ask them to fix it and we invite you to review our theme documentation. The following links provide detailed information on this topic:

1. https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/
2. https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

For a comprehensive understanding of the specific issues that may be affecting your website’s speed, we suggest conducting a website speed test with GTMetrix https://gtmetrix.com/ -This tool can provide you with actionable recommendations to further enhance your website’s performance.

We trust that you will find this information useful in improving your website’s performance.

2/ Google Pagespeed (and now GTmetrix) scores with 20-50 points mobile performance for 99% of websites built with WordPress. However, our demos work very fast on mobile devices. We suggest you test it on a few mobile devices and you will see that there are no real performance problems (it will be faster once a cache plugin is activated).

We trust that you will find this information useful in improving your website’s performance.

We trust that this guidance will be of assistance to you. Should you require any further support, please do not hesitate to reach out to us.

Best regards,
The 8Theme Team

Hello, @pigeleven,

Thank you for your response.

To assist you more effectively, could you please provide the URL of the page where you are experiencing the issue? Additionally, we would appreciate it if you could share your site’s wp-admin access credentials in the private content area.

This information will enable us to review your settings thoroughly and provide you with the necessary support.

Thank you for your cooperation.

Best regards,
8Theme’s Team

Hello, @belen,

Thank you for contacting us and for using XStore.

Please follow this solution:
https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415183

https://www.8theme.com/topic/white-screen-when-update-elementor-and-elementor-pro-nd-dont-apply-patch/#post-415211

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @pigeleven,

Thank you for contacting us and for using XStore.

We would like to inform you that it is possible to utilize distinct single product templates for different products. To do so, please proceed with the following steps:

1. Create or upload new products.
2. Assign each product to a specific category.
3. Develop unique layouts for each single product page.
4. Set conditions applicable to each category to ensure the correct layout is applied.

Additionally, you have the option to design a custom layout for each category page. This can be accomplished by using the XStore builders. Please follow these instructions:

1. Navigate to Products Archive Builder.
2. Select ‘Create Custom Template’.
3. Set conditions tailored to each category.

For detailed guidance, we encourage you to consult our theme documentation, which can be accessed via the following link: [XStore Products Archive Builder with Elementor](https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/).

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

Hello, @Elitelegante,

Thank you for your response.

Please provide your site wp-admin access in the private content area so that we can check your settings and help you.

Kind Regards,
8theme team.

Hello, @mohanad,

Thank you for your response.

1/ Please ensure that your web hosting environment meets the following system requirements for optimal performance of the XStore theme as we describe in my previous response.

2/ We have checked your site and found that in Chrome browser console (Failed to load resource: the server responded with a status of 500 () )

500 errors are server errors originating from your website’s server environment.
It is independent of our theme. Please contact your service provider and ask them to fix it.

Thank you for your understanding. If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team